Safford Hyundai Fairfax

I bought a new car from Safford Hyundai Fairfax on August 28. While the sales experience with Antimo Belarbi was good, the post-purchase service response has been extremely disappointing. I have been tryi 28. While the sales experience with Antimo Belarbi was good, the post-purchase service response has been extremely disappointing. I have been trying to get a service appointment scheduled since the day I bought the car, but I have been kept waiting weeks just to get a spot with a loaner vehicle. I’ve made numerous phone calls and left multiple voicemails for my service advisor, Josh, with no updates or follow-ups. I even left two detailed voicemails for the service manager, Derek, but he has not called me back either. Being completely ignored after buying a brand-new vehicle is unacceptable. I expect far better customer support from a dealership management team. More

I am writing this to warn other consumers about the persistent incompetence and lack of accountability at Safford Hyundai Fairfax. My experience has been a series of major operational errors and comple persistent incompetence and lack of accountability at Safford Hyundai Fairfax. My experience has been a series of major operational errors and complete communication breakdowns that have been ongoing since late January. Initially, this dealership provided me with the WRONG vehicle. It took them weeks to realize their mistake, which required a car swap—a clear sign of a total lack of operational oversight from the start. The situation has only worsened regarding my sales tax refund. I have been following up on this issue for over 4 months. On March 18th, JD Davis (General Manager) stated in writing that based on his communication with the lender, the refund should take about 30 days. It has now been nearly two months since that stated timeline, and JD has completely ignored my multiple follow-up emails. I am appalled to see that this dealership holds a D- rating from the BBB for failing to respond to customer complaints. Ignoring customers seems to be their standard operating procedure. More

Very attentive and helpful. Appreciated their prompt communication and quick service once the parts arrived. Appreciated their prompt communication and quick service once the parts arrived. More

Servicing went well; communication I'd rate a 3. I got texts after I showed up in person to check on status, after a 3-1/2 hour wait. I finally succeeded in having Derek show me how the iQ charger w I got texts after I showed up in person to check on status, after a 3-1/2 hour wait. I finally succeeded in having Derek show me how the iQ charger works. More

Good customer service He is very detailed about my car mantinance and upgrade service in needs mantinance and upgrade service in needs More

I love working with Alix and team. They are always very pleasant and have the answers to any questions right away. They are always very pleasant and have the answers to any questions right away. More

Winderful. Very satisfied. Had a really good time. David was great. He is knowledgeable, very smart, understood my concerns, and resolved them. Very satisfied. Had a really good time. David was great. He is knowledgeable, very smart, understood my concerns, and resolved them. More

I already filled out the survey No updates were ever given to me. I waited 5 hours at a starbucks for an oil change and tire rotation. I had to call to get an update. The service center seemed overbooke given to me. I waited 5 hours at a starbucks for an oil change and tire rotation. I had to call to get an update. The service center seemed overbooked or understaffed. Poor customer service. More

My service appointment was handled efficiently and professionally. I was greeted promptly, and kept well informed about the progress with my car. professionally. I was greeted promptly, and kept well informed about the progress with my car. More

Extremely poor communication. I had to call and leave messages only to not get calls back. The worst part was that I was also told two conflicting things about my car. First they I had to call and leave messages only to not get calls back. The worst part was that I was also told two conflicting things about my car. First they found a problem. Then there was no problem. More