Safford Brown Hyundai Fairfax

provided excellent VIP service. Thanks so much overall experience was beyond excellence with very friendly environment and caring professionals. I always feel welcomed and know that if something w overall experience was beyond excellence with very friendly environment and caring professionals. I always feel welcomed and know that if something was wrong these guys will take care of it without regards. More

Great Service by Thomas Kim Spent all morning finding the right car on Fairfax Hyundai's web site. Filled out all the prerequisite forms. Did not help much. Had to spend a long Spent all morning finding the right car on Fairfax Hyundai's web site. Filled out all the prerequisite forms. Did not help much. Had to spend a long time turning down extra insurance (extended service contract) which jacks up the monthly payment. Finally got the price and payment down close to what I had on line. Thomas Kim was just doing his job. More

Think twice before coming here This dealership does not honor their word. Think twice before stepping foot on the lot without your lawyer. I would not recommend this dealership to This dealership does not honor their word. Think twice before stepping foot on the lot without your lawyer. I would not recommend this dealership to anyone. More

Four and a half hours at the dealership for two tires! I bought my 2015 Kia Cadenza on December 10, 2017. I bought an extended warranty. Two of my tires failed MD inspection. I made an appointment for 1 I bought my 2015 Kia Cadenza on December 10, 2017. I bought an extended warranty. Two of my tires failed MD inspection. I made an appointment for 11:30 am on Saturday, January 13, 2018, to get two new tires, as I needed them to pass MD inspection. As I was talking to the service associate to tell him my tires failed MD inspection, he proceeds to tell me that the tires look looked fine to him but he knows that MD inspection is a little tougher than VA inspection. Okay, my tires failed inspection and I need two new tires. I showed him a picture of one of the tires that had a serious slash/cut in it. You could see the layer beneath the tire. The associate tired to indicate that the slash/cut could have happened anytime as I was driving the car. Fortunately, I had a photograph of the car the day I bought it and you could see the slash/cut in the tire in the photograph. He then said he would have the service department look at the tires and they would get back to me. Well, an hour or so later the associate comes back to me and says they have to call the used car dealer across the street, to get permission to give me two new tires. I had made the appointment with the used car dealer and he already had a copy of my MD inspection. First of all, what is the purpose of making an appointment if you are just going to throw my car service in the loop with everyone else who was at the dealer to have service done on their car? So maybe another hour or so passes and the associate comes back to tell me that they have to go buy the tires down the street and it would be maybe another hour. Okaaaaay . . . So I wait patiently for another 1 1/2 hours. I then go ask someone who I can speak to because I had been waiting 3 1/2 hours to get two tires installed on my vehicle and after the second time I was informed that the tires had to be purchased down the street, no one had come to give me any information the tires. The service associate who sits at the desk inside of the dealership tells me to go speak to the service manager, Rickie, who sits in an office, outside near the bay where you drive your car in for service. I knock on RIckie's door and he motions to me to give him a moment (holds one finger up in the air). I waited outside Rickie's door for around 20 minutes and then I go back to the service associate at the desk and reiterate my problem. He then escorts me back outside (where I had to wait beside the desk of the service writer), and he goes into Rickie's office, comes back outside to where I am standing, and states that Rickie will be with me in a few minutes (really?). The service associate who was should have been informing me of my tire situation, sees me standing there (mad as heck!) and asks can he help me. I told him I had been at the dealership for 4 hours and no one has told me anything about the tires on my vehicle. He asks me who was helping me. I told him he was! (or was supposed to be!) He then asked who wrote up my papers. I pointed to the service writer at the desk and he asked the service writer did he have my paperwork. The service writer walked into the service bay to get my keys and then he flipped through a mound of other paperwork to get my paperwork. He then told me to take my paperwork over to Rickie, the Service Manager. I finally was able to complain to Rickie about the slow service I received and how no one came to keep me informed about the progress of getting two tires. Rickie, of course, made excuses as he said he didn't have the tires in stock and had to go down the street to purchase the tires. If Rickie had tried to make my tires a priority and had not sat in his office talking on the phone, my wait time may have been shortened. Rickie never made an effort to get up out of his chair to apologize. He looked over my paperwork and asked me to sign or initial the paperwork. I didn't appreciate the fact that 1) the service associate almost accused me of putting the slash/cut in the tire, and 2) he didn't treat me like an important customer. He never came back to tell me the tires had been put and the car or that my car was ready. I had to go check on the status of my car. Also, after I got my keys and paperwork, I was told to go out of a certain door and my vehicle would be outside. OMG! I practically circled the building twice before I found my car in a sea of all kinds of other vehicles! Lesson learned, I will never purchase a vehicle that is so far away from my home. I live in Silver Spring. Free oil change? Never mind, I will pay for my oil changes so I won't have to deal with those people at Fairfax Hyundai. I am now in the process of getting a second job so I can trade in this vehicle at the end of the year so I won't have to deal with those people at Fairfax Hyundai. I am still angry at the treatment I received from those people at Fairfax Hyundai! More

Purchase of Tucson This was a very efficient process and relatively pain free. Thomas at first then where helpful . After discussing needs Thomas recommended a Tucson This was a very efficient process and relatively pain free. Thomas at first then where helpful . After discussing needs Thomas recommended a Tucson as best fit for my wife which was spot on and what we purchased, Will probably really visit on the next purchase More

Fairfax Hyundai Review Dec. 2017 Overall great experience ! The dealership stayed in constant communication with me via email and by phone to make sure I got the car I wanted at the p Overall great experience ! The dealership stayed in constant communication with me via email and by phone to make sure I got the car I wanted at the price discussed. The car I requested was ready for me when I arrived. The paper work was processed in a timely manner and the staff were very nice. More

New car purchase experience Everything worked out great. I appreciate the sales and service experience very much. All employees I worked with did a great job, looking forward to Everything worked out great. I appreciate the sales and service experience very much. All employees I worked with did a great job, looking forward to continuing business with them. More

Best Customer Service, Prices, and Vehicle Service Perks in DMV Area I would like to clarify how amazing the Hyundai Fairfax staff were, especially compared to Hyundai Alexandria which was the complete opposite and was I would like to clarify how amazing the Hyundai Fairfax staff were, especially compared to Hyundai Alexandria which was the complete opposite and was the determining factor to purchasing my Tuscon from Fairfax. At Fairfax, my Sales Consultant Don Barker was extremely professional and knowledgeable, answering all questions and concerns I had. As I knew exactly what model and trim I wanted, he was courteous in not trying to up-sell me on additions as I had made clear from the beginning I didn't want which made the process very easy. The fact that he was able to do a vehicle swap from another dealership to get the exact color and trim I wanted within hours of telling him I was ready to purchase was amazing. In addition, the finance consultant, Danny Joo, and technology consultant, Asya Cocci, were very courteous, expeditious, and understanding of my needs. The cherry on top of the sundae was Don getting the service crew to drive my new vehicle home as the current vehicle I had was a lease and had to still bring that to my residence, totally unexpected and super appreciated as it saved me another visit to drop off my old car and find a ride back to the dealership.The entire process was flawless, an experience I have never had in my history of purchasing vehicles. In comparison, at Hyundai Alexandria when I first walked into the dealership not one person approached me to ask if I needed assistance. In fact one sales consultant said "I'm working with somebody and can't assist you". That lack of basic customer service to welcome a potential customer as they first walk in the door loses a potential sale right from the start. In addition, while my sales consultant was professional and helpful, when I emailed with follow-on questions I received poor, half-answered questions that further drove me away from wanting to do business at that dealership. I am grateful for having gone to Fairfax because it was a 180 degree experience and if I had only based my experience on Alexandria I may have not purchased a Hyundai at all, and would have gone to a different brand. Thanks to Don Barker and the rest of the staff I am now the happy owner of a Hyundai and furthermore go out of my way to advocate to colleagues and friends the quality of my vehicle and the quality of service at Hyundai Fairfax, which will only garner them more business as they well deserve it. More

Outstanding Dealership! Absolutely outstanding experience in all respects! Don Barker is a superb salesman. Arranging my new lease was easy and quick. I am extremely pleas Absolutely outstanding experience in all respects! Don Barker is a superb salesman. Arranging my new lease was easy and quick. I am extremely pleased with my deal with Fairfax Hyundai. More

Sales Robert made sure I was satisfactory with the new Car. Found the exact colors I was looking for. Very professional and not pushy. Words to fill Robert made sure I was satisfactory with the new Car. Found the exact colors I was looking for. Very professional and not pushy. Words to fill the 25 limit. Dumb part of survey. More