Safford Brown Hyundai Fairfax

tuscon Don was fantastic and very helpful in helping me decide between two cars which would meet my needs the best. He was very friendly and acted just as ex Don was fantastic and very helpful in helping me decide between two cars which would meet my needs the best. He was very friendly and acted just as excited as I was for my first car purchase. I think it is extremely important to be excited and enthusiastic when someone is purchasing their first car. I am spending a lot of money and it was a big day for me and my family and we appreciated Don recognizing this and making the experience fun and enjoyable. This would have made my experience 10/10 until we met with a woman in financing who did not offer the same customer service level and came off as rude and seemed annoyed when my father would ask questions regarding the financial situation and how much I would be paying each month. As a concerned father he just wanted to make sure that I would be able to make the high monthly payments and what our options were regarding that. She sat leaned back far in her chair so that her entire arm was straightened and reaching for the keyboard to type in different numbers when my dad asked questions. A simple explanation for options and how much it would save me per month would have been appreciated instead of having an attitude and saying "you may save like 20 bucks if thats important to you". This made my family feel uncomfortable in this purchase and my dad was really pushing me to leave and go to Toyota where I would get 0% rate for a similar car. As a recent graduate, "20 bucks" is very important to me and saving anywhere I can is helpful. It would have been nice to have someone who was more understanding and didn't make me and my dad feel unwelcome or stupid for asking these questions. I believe my dad spoke with someone else in finances about this woman and he was very understanding of the situation and helped my dad agree to make the purchase. I am also in retail sales and know how important it is to make the experience worth while even if you can't help me reach my financial goals, doing what you can to answer the questions is not a hard task and would have made this experience much more enjoyable. More

Happy Buyer So happy with with my car,saleman Donny and manager Chip. Would be happy to send friends and family to buy a car at Fairfax Hyundia. A great place to So happy with with my car,saleman Donny and manager Chip. Would be happy to send friends and family to buy a car at Fairfax Hyundia. A great place to go. Thank You More

awesome service Completely satisfied. Joe was kind to me from the moment I set foot in the dealership. He answered all of my questions on numerous occasions before my Completely satisfied. Joe was kind to me from the moment I set foot in the dealership. He answered all of my questions on numerous occasions before my visit. More

BEST PLACE TO BUY A NEW Hyundai Rene was so kind and understanding he help me pick the best car for my wants and needs and worked to get me the price I was looking for, He also took Rene was so kind and understanding he help me pick the best car for my wants and needs and worked to get me the price I was looking for, He also took the time to help me understand all the great things about my new car! Kerri in Finance, was great as well! I have had my old car serviced here many times and will take my no where else, I believe that they are fair and do good work! More

Hassle free experience Didn't feel any sales pressure. TK was great. Matt Wiser (internet sales) was able offer the best price in DMV. Definitely recommend to friends and fa Didn't feel any sales pressure. TK was great. Matt Wiser (internet sales) was able offer the best price in DMV. Definitely recommend to friends and family. More

Best Car buying experience David Han was my dealer. He was young, but very knowledgeable. He was fluent in both Korean and English which was perfect for my mom (korean speaker) David Han was my dealer. He was young, but very knowledgeable. He was fluent in both Korean and English which was perfect for my mom (korean speaker) and myself (english speaker). He was upfront and straightforward with the listing. He brought down the price and was flexible at our suggestions. More

Excellent Car Buying Experience Purchased my very first new car today – 2016 Elantra! My husband and I were at Fairfax Hyundai just two months ago and my husband purchased a 2016 Son Purchased my very first new car today – 2016 Elantra! My husband and I were at Fairfax Hyundai just two months ago and my husband purchased a 2016 Sonata. We had such a good experience with David Han we felt comfortable contacting him again when it was time for me to get a new car. He is very honest and knowledge about pricing and the available inventory/option. We will be back when it is time to buy another care and I can only hope David Han is still available. Thank you, David. More

review I was able to inspect/test drive the models I was interested in; I had my questions answered directly and clearly; I received the advertised/anticipat I was able to inspect/test drive the models I was interested in; I had my questions answered directly and clearly; I received the advertised/anticipated price; and I was able to complete the entire purchasing process and leave with the car in less than two hours. What more could I ask for? More

2017 Santa Fe I purchased my first new car from Fairfax Hyundai (2012 Elantra) and had such a positive experience that I recently returned to Fairfax Hyundai for my I purchased my first new car from Fairfax Hyundai (2012 Elantra) and had such a positive experience that I recently returned to Fairfax Hyundai for my next new car purchase (2017 Santa Fe). I originally contacted the salesman who sold me my Elantra in 2012 (Jae Lee). He informed me that he had transferred to another department, but he would have one of his colleagues get in touch with me very soon. Within five minutes, David Han called me. I set up an appointment with David to test drive a 2017 Santa Fe later that same day. When I met David, he was very friendly, knowledgeable, patient and professional. He explained key features about the Santa Fe and gave me a tutorial on all the features that the Santa Fe had to offer. He was never pushy or aggressive, or try to steer me towards something I didn't want. I never felt like I was dealing with a salesman; it felt more like I was chatting with a friend. The test drive convinced me that the Santa Fe was the right car for me. The particular model that I wanted was at another dealership, but David promised that if I returned to the dealership later that day, the car would be delivered. Unfortunately, I did not have any transportation. David offered to pick me up from my office after work and drive me back to the dealership. He was so helpful that even after we had already agreed upon a price for the Santa Fe, he took the initiative to speak with his manager and saved me a few hundred dollars more! I am very grateful for people like David. The entire staff at Fairfax Hyundai is customer-service oriented and very professional. I have highly recommended this dealership to my family and friends. There's no doubt in my mind that I will be a returning customer. More

First car!! I worked with David to purchase my first car. He was very friendly and professional throughout the entire process. As a recent college graduate, there I worked with David to purchase my first car. He was very friendly and professional throughout the entire process. As a recent college graduate, there were some difficulties getting financing, but he helped me until the end and made sure I got the right car for a reasonable price. I would recommend this dealership!! More