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Safford Brown Hyundai Fairfax
Fairfax, VA
884 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 884 reviews
October 23, 2016
Right Car in the Right amount of time Great staff and prices are reasonable. Very good at working with the customer on price and delivery! Great package as free oil changes and service s Great staff and prices are reasonable. Very good at working with the customer on price and delivery! Great package as free oil changes and service staff is top notch and meet great expectations of time. More
by jpell_1
Verified CustomerEmployees Worked With
Don Barker
October 22, 2016
Great dealership Vincent is a great person to work with. This is the second car he sold to me and will not he the last one. Thank you Vincent is a great person to work with. This is the second car he sold to me and will not he the last one. Thank you More
by afahmi05
Employees Worked With
Vincent Cheung
October 21, 2016
Great dealership I bought a few cars from them and they are always great. The managers and the sales person are outstanding! Very professionals. A few months ago, I bo I bought a few cars from them and they are always great. The managers and the sales person are outstanding! Very professionals. A few months ago, I bought another one for my wife. More
by happy holidays
Employees Worked With
Joseph Mcnulty, Leo Blakeney, Chip Chipani
October 20, 2016
Great I appreciate Matthew Westcott taking time to meet with me, it is not often that a Manager actually cares. Great place to business, C.J. Was excellent I appreciate Matthew Westcott taking time to meet with me, it is not often that a Manager actually cares. Great place to business, C.J. Was excellent and took care of all my needs. Thanks More
by hkiraz27
Employees Worked With
CJ Guo
October 18, 2016
Up sell and over charge service model I dropped my vehicle off having already diagnosed the problem. A simple hose replacement. I was called by a rep who proceeded to try and up sell me on I dropped my vehicle off having already diagnosed the problem. A simple hose replacement. I was called by a rep who proceeded to try and up sell me on 4 additional services. I was originally told 99.00 for the replacement for the hose replacement. After it was completed the total amount was 390.00. Please do not use this dealership. Their customer service and transparency is horrendous. More
by Mark2323
Employees Worked With
Josh Durdaller, Ronnie Freeman, Alix Webb, Jason Richardson , Ricky Bush, Trevor Schemberi , Robert Bower , Ray Wiest
October 14, 2016
CJ was Excellent CJ helped me find the car I wanted, did not apply extra pressure and was very frank with me during the negotiation process. I'm very happy to have wor CJ helped me find the car I wanted, did not apply extra pressure and was very frank with me during the negotiation process. I'm very happy to have worked with him during this process. More
by bradparnell
Employees Worked With
CJ Guo
October 14, 2016
Great service from Vincent! Great service! Vincent was excellent! Everyone I interacted with was professional and friendly. Please see my review on the previous page. Thank you Great service! Vincent was excellent! Everyone I interacted with was professional and friendly. Please see my review on the previous page. Thank you again! - Mark More
by markserrano78
Employees Worked With
Vincent Cheung
October 11, 2016
Unmotivated to negotiate a deal To Whom It May Concern - earlier this summer, I was a motivated buyer with an intent to walk away with a new vehicle, whether it be a Hyundai or anoth To Whom It May Concern - earlier this summer, I was a motivated buyer with an intent to walk away with a new vehicle, whether it be a Hyundai or another brand. I came into Fairfax Hyundai already being a proud Genesis owner. Upon entering the sales floor, I was immediately greeted by a salesman and he started asking questions. He seemed a little distracted, but it was what it was. After exploring my story and my "wants", this particular salesman seemed to turn cold and unmotivated to try and explore additional options or routes as to get me into a vehicle. Not only was he unmotivated, he didn't seem to "value" me as a potential customer. As stated earlier, I WAS a proud owner of a Hyundai Genesis. Albeit, my Genesis was a 2009, and it had a small crack in the front bumper. Otherwise, my car had a clean title and car fax report and only approximately 85K miles (so in pretty good condition). After his team checked out my car, he completely low balled me on a realistic trade in value for my vehicle, and essentially told me that he was not going to be able to do anything for me. Since then, I have then purchased a BRAND NEW 2016 Toyota 4Runner Limited Edition, with all the options, including the extended warranty, extended maintenance and appearance package, roadside assistance, etc. The total VALUE for my transaction was approximately $43K. With me also being in sales, I can only assume this would have been a decent sized commission, for whoever closed the sale. I loved my Hyundai, and would consider going back as I ALWAYS received strong customer service from the SERVICE Department, specifically with Bob Bower. He always took care of me. Maybe the sales person I dealt with was having a bad day, or something, but being a potential customer, it was sad to see the complete and utter lack of motivation to try and uncover an option that would suit my buying needs. While I might be just "one fish in the pond", I just wonder how many others have had a similar experience to me, losing Hyundai, and specifically Fairfax Hyundai potential customers. More
by RileyToyota4Runner
Employees Worked With
Don Barker, Robert Bower
October 09, 2016
2017 Hyundai Elantra My experience with Fairfax Hyundai was professional and satisfactory. It made the process of buying a new vehicle less daunting than I assumed it woul My experience with Fairfax Hyundai was professional and satisfactory. It made the process of buying a new vehicle less daunting than I assumed it would be, and I am pleased with the results. All of the staff that I interacted with were patient and accommodating. More
by ehische
Employees Worked With
Don Barker
October 08, 2016
Pressure free car buying As a young, first time car buyer on a budget, I found my experience surprisingly pleasant. CJ was amazing at explaining the differences between models As a young, first time car buyer on a budget, I found my experience surprisingly pleasant. CJ was amazing at explaining the differences between models/years/trims and I was able to test drive and buy the car within a few hours. Even when explaining some of the bonus features, I never felt pressured and that my best interests were at hand. The finance department made an error on my paperwork and i was called the next day to come in. I ended up saving money because of the error they found, which was also pleasantly surprising. My family plans to come back to FFX Hyundai for our next car. More
by terra.newman
Employees Worked With
A few others who stayed past closing on 9/28 to help finalize my buy, CJ Guo, Chip Chipani
