Safford Brown Hyundai Fairfax

I bought a new 2021 Santa Fe Calligraphy from Fairfax Hyundai two weeks ago. Everything about the purchase was solid. Got an excellent deal on the vehicle, and an unexpectedly high $$ amount on the trade Hyundai two weeks ago. Everything about the purchase was solid. Got an excellent deal on the vehicle, and an unexpectedly high $$ amount on the trade-in. No pressure, haggling, deception, or other BS. My sales guy Joe McNulty was straightforward, answered my questions, laid out the options, and got me into the car I wanted. I also got a good deal on an extended warranty, basically bumper to bumper coverage and roadside assistance for 10 years and 100,000 miles, exactly what I wanted. My one brief interaction with the service department was promising and I have a feeling this dealership will work out well for me going forward. We may add a 2nd Hyundai and I'd have no reservations going back to Fairfax Hyundai for it. More

If you're serious about buying a car, do not go here. They're such a small dealership with such a limited inventory that you won't get what you want. Thomas Kim may seem like he wants to sell you a ca They're such a small dealership with such a limited inventory that you won't get what you want. Thomas Kim may seem like he wants to sell you a car in person, but he'll quickly blow you off and not follow through. Go to Manassas Hyundai instead. You'll save yourself the time and headache. More

I no longer wish to explain my situation multiple times. Just know that the service people don’t care whether you come back or not. They actually prefer you to not come back to get rid of you. Just know that the service people don’t care whether you come back or not. They actually prefer you to not come back to get rid of you. More

Don, Anthony, and Leo went above and beyond on our most recent car buying experience. Was shopping for a new Sonata for my wife. After test driving the first, she settled on wanting a sunroof option. Unfor recent car buying experience. Was shopping for a new Sonata for my wife. After test driving the first, she settled on wanting a sunroof option. Unfortunately the vehicle we were eyeing was sold, but Leo was able to find one comparable that worked for our budget. They couldn’t have been more pleasant people to deal with! Would highly recommend to anyone. I’ll be bringing in family members later this month! Thank you guys!! More

Ask for Marvin Jones. The Staff were nice and responsive. They gave me the price as shown on the website, unlike other dealers. . They were also responsive to the after sale questions. responsive. They gave me the price as shown on the website, unlike other dealers. . They were also responsive to the after sale questions. More

I came in for a non-functional power lock on one door, and an oil change on my newly-purchased 2016 Hyundai Tucson. Eight hundred dollars later, I had a functional power lock and clean oil/filter. MANY and an oil change on my newly-purchased 2016 Hyundai Tucson. Eight hundred dollars later, I had a functional power lock and clean oil/filter. MANY upsell options were added to my service and repair without consultation or even notifying me, service advisor also did not discuss them when given the invoice. Looking for another Hyundai dealer in the greater NoVA area that is more customer-centric. More

Mr. Jason Ricardson - An Exceptional Service Advisor! Mr. Jason Richardson is unequivocally the BEST and most REPUTABLE service advisor I have ever encountered! First of all this gentleman is extremely Mr. Jason Richardson is unequivocally the BEST and most REPUTABLE service advisor I have ever encountered! First of all this gentleman is extremely HONEST! He always understands the client’s needs and is very personable and interested in helping in any aspect that he is able. Mr. Richardson is always 1st class from the moment I arrive in the service bay, during the process of completing the service ticket, always checking on the customer’s needs and updating throughout the service process, and through the finalization of the invoice. Mr. Richardson is always open to answering questions and concerns. Mr. Richardson is the BEST of the BEST and deserved the highest accommodation and accolades for his exceptional service, visit after visit, year after year. He is the face of the Fairfax Hyundai service department that absolutely keeps me coming back as a customer and my referrals to others. Thank you Mr. Jason Richardson! More

Employee insulted disabled coworker Today I overheard an employee say “you can’t get anything right because you’re so f****** stupid” to the person working behind the payment window in t Today I overheard an employee say “you can’t get anything right because you’re so f****** stupid” to the person working behind the payment window in the service department. It upset me, but I figured the person could handle it how they wanted. However, when I went to pay my bill a few minutes later, I realized it was someone with a disability. The guy was nowhere to be found so I contacted management and am waiting to hear something back. I’m not sure that this will do anything because it may be the culture there. Hopefully I can at least get the word out through the internet. THIS IS NOT OK! More

Matthew Smith I purchased a new car yesterday, a bright blue Kona. I came on the lot, not knowing what I wanted, and Matthew patiently helped me through the entire I purchased a new car yesterday, a bright blue Kona. I came on the lot, not knowing what I wanted, and Matthew patiently helped me through the entire presses. Totally recommend him, and the dealership in general! Thanks. More

Joseph McNulty A car sells itself by its reliable reputation backed by the car manufacturer’s reputation. Mr. Joseph McNulty made the process of buying a car, the A car sells itself by its reliable reputation backed by the car manufacturer’s reputation. Mr. Joseph McNulty made the process of buying a car, the Elantra, very easy. I liked him because he was not a pushy salesperson. As an elderly woman buying a car, he did not ignore me. Although I brought my son-in-law with me, Joe spoke to me instead of speaking to the male. In the first visit, he told me what I needed to do to purchase a car in Virginia when I have another state’s license. Joe set up the purchase process very easy with transitioning me to the information person and the financial person. On this basis of not being pressured to buy, on the basis Joe would talk to a woman trying to make a purchase, I would recommend this dealership and Joe to friends who are considering making a purchase More