Safford Brown Hyundai Fairfax

Went in for a 60,000 service on a Sonata and was shocked I had to pay for everything. No free oil changes any more, no free State inspection anymore, wouldn't honor my 10% coupon, that they sent to me. The I had to pay for everything. No free oil changes any more, no free State inspection anymore, wouldn't honor my 10% coupon, that they sent to me. The scheduled service was $435, as expected, but then I was slapped with paying over $200 for parts! xxx! You would think parts are included in the outrageously high service charge. They even charged $2.47 for the freaking gasket that already comes on all oil filter. Ridiculous! Then, they called to say it needed brake calipers and pads and four tires...I said reject it on the State inspection so could install brakes myself for one fourth what they wanted. When I got the car back, it was clear I was lied to and they instead rejected it for worn tires, yet the tires have ample tread remaining. I checked the brakes and they are fine (and not listed on the inspection report). Then, to top off lying to me over the phone about brakes to pump me for more cash, they failed to call me back to say it was ready. I went in late to get it and they said they closed the order so couldn't give me the 10% discount. Next day we called the service manager, but he refused to call us back. Service sucks, prices suck, employees lie and cheat, manager doesn't care...why would anyone bring a car there for service? I will never go back Safford Brown Fairfax again. Would rather support my local garage where they do care and don't rip-off customers. More

I took my car in for a recall as I had promised myself previously not to return to this dealer. While checking in I had an opportunity to speak with the service manager to ask him why it took so long to g previously not to return to this dealer. While checking in I had an opportunity to speak with the service manager to ask him why it took so long to get appointments. In Sept I tried to make an online appt for an oil change and tire rotation and the closest appt was seven weeks out. I then called their service line, and the lady told me she could schedule the work in six weeks. The service manager advised that previously they had issues, and they had cut the time down to three weeks and they were working to close the gap. even more. He told me if there was an issue to call the advisor direct, gave me his card with phone number & email address, and he would take care of me. Since the recall work was going to take at least three hours of work and I had recently had knee surgery they offered to drive me home. I waited an hour for an available shuttle and got home 45 minutes later. After the car had been at the shop for 4 1/2 hours, I called the advisor's direct line and left a message asking if my car was ready. In the next three hours I called five times, no response. I also sent an email, no response! The shuttle driver asked me if I needed a ride back to the dealer and I told him yes. He gave me a card with a phone number to call and reminded me the service dept closed at 7pm. At three PM I called the number for the shuttle to return me to the dealer, no one answered. I continued to call over the next couple of hours and finally one of the advisors answered close to five. I asked if he was the shuttle driver and told me no and by the way the shuttle stops running at 4pm. I had to find a neighbor to drive me to the dealer. There is no way they treat you as a valued customer. I said in my last posting and will repeat it again that I will never purchase a car from this dealer again. It's really difficult to understand that since SB took over the business how incompetent this dealership has become. More

I have purchased 2 cars at Fairfax Hyundai (under previous ownership) and was very happy with sales and service. I even recommended them to a friend who purchased a new car there. I will not continu previous ownership) and was very happy with sales and service. I even recommended them to a friend who purchased a new car there. I will not continue to service my car there nor will I purchase a new one. When I call about service, they don’t have my info on file even though I have purchased 2 cars there and have both serviced there on a regular basis. In addition, available service dates were weeks into the future. Hyundais are great cars. This is a terrible dealership. More

In February, I purchased a new Tucson Hybrid SEL from Safford & Brown in Fairfax, Virginia, and since then I have been fairly satisfied with the vehicle.. When taking delivery of the vehicle, I r from Safford & Brown in Fairfax, Virginia, and since then I have been fairly satisfied with the vehicle.. When taking delivery of the vehicle, I received a number of documents, but no invoice. When I realized this document was missing, I requested it through Don Barker, the excellent sales associate we had been dealing with, but the financial manager was not responsive to the request and I never got this document. In addition, a few weeks later, I received a letter from Safford Brown telling me that my application for vehicle financing had been rejected, It was all the more surprising as I paid the full price of the vehicle by check. I was puzzled since I maintain an excellent FICO score,so, I asked for the copy of the credit report and the reasons for rejection. I never received this document I am legally entitled to obtain, in spite of multiple requests. I contacted Hyundai Customer Relations service to ask for help, and I even wrote to Mr. Muñoz, the CEO of Hyundai America, but never received an answer. I also wrote to Mr James Gramm, the President of the Safford Automotive group, the owner of the dealership but did not get any answer either. In conclusion, the customer service at Safford Hyundai of Fairfax is very poor and once you have paid for the vehicle, they no longer want to hear from you. Back to my vehicle, I am in general satisfied with it, but I was disappointed to realize that the vehicle is not equipped with the Parking Distance Warning feature, I had assumed I would get this crucial feature on the SEL model. Last month I rented a Tucson Hybrid in France, and although this was a “base” vehicle, it included the feature with warning on the rear and on the front. It was hard to go back to my vehicle lacking this essential feature nowadays, and is available on all competing models. The dealership deserves only one star, but I increased to two stars because Don Barker the salesman was very helpful More