Safford Brown Hyundai Fairfax

Marvin Jones, Sales Consultant, was very patient, and he was very diligent in communicating to me after the 1st visit until the time of purchase. Marvin is a true professional. And Lou Igbon, Sales Manager, was very diligent in communicating to me after the 1st visit until the time of purchase. Marvin is a true professional. And Lou Igbon, Sales Manager, was a true decision-maker to facilitate to make sure the sales went through thoroughly More

Bad experience at the service department, They do not honor the Hyundai warranty agreement, so consumers beware of there tricks and do not buy any cars from them. They are disgrace to used car dealers. honor the Hyundai warranty agreement, so consumers beware of there tricks and do not buy any cars from them. They are disgrace to used car dealers. More

Service department and manager Derek does not answer the phone. No call backs. Stafford Brown has been a huge disappointment. On the 12th of this month, I picked up my Genesis after it was serviced for an phone. No call backs. Stafford Brown has been a huge disappointment. On the 12th of this month, I picked up my Genesis after it was serviced for an oil and filter change. There was also diagnostics performed. On the 24th, the Check Engine light came on- less than two weeks had passed and less than 150 miles since the service was completed. I took the car back and stood in the Service bay for almost 15 minutes until someone assisted me. The previous service advisor, Miguel was on the phone for the duration of my stay- don't think he was speaking with a customer for that length of time. Another advisor told me that I had to make an appointment for the following week and that there would be a diagnostic fee- over $200.00...really? I did not think that this fee was fair since it had been such a short time since service had been performed. I phoned several times in an attempt to speak to the Service manager, Derek. I left two voicemails. I even called the Sales manager and left him a message as well. NO CALL BACK! After a 5th attempt, I asked a service representative to please contact the Service manager. He eventually called and stated that there was no voicemail on his phone from me. He explained that I would not be charged for any mistakes they may have made. On Friday, the Check Engine light went off. I then tried to phone the Service department at least 7 times this past Friday and Saturday to try to cancel my Tuesday appointment. Guess what- no one answered the telephone. To me, this is a lack of customer service. No one answers the phone, no one calls back at Safford Brown. To top it off; I phoned Monday morning to cancel my Tuesday appointment. I was assured that this would be taken care of. This afternoon, I receive a phone call from Safford Brown reminding me of my Tuesday appointment. The woman said she had not been told and apologized. Later this afternoon, I received a reminder email for my Tuesday appointment. I phoned again and reached out to the Service manager Derek, I just get his voicemail saying, "No one is available to take your call". It is very evident that Safford Brown has poor communications with their customers and within their own team. I would stay away! More

Unfortunately, this car dealership has plummeted since Safford Brown acquired Fairfax Hyundai. Depending on your service person, be mindful of wait times, how far a shuttle will take you and hidden costs. Safford Brown acquired Fairfax Hyundai. Depending on your service person, be mindful of wait times, how far a shuttle will take you and hidden costs. My particular service person who was new accused of me being inaccurate with my comments of what needed to be done which was way out of left field. He mentioned there were legality factors. I'm a lawyer and again, had no idea what he was trying to explain. I will be taking my car to a more local shop in the future. Do better, Safford Brown! More

My experience was terrible. I bought hundai kona 2023 on may27 after a Month I received bill they mentioned some amount in my bill.I try to talk with dealer they didn't receive I bought hundai kona 2023 on may27 after a Month I received bill they mentioned some amount in my bill.I try to talk with dealer they didn't receive my call .I go there they said we will resolve your issue with in 2 weeks.but still they didn't do nothing.since last Sunday my car engine light came on.The lady who talk with me she was so rude.There service so bad.I talk to them they said you need to get appointment and we have no any appointment available at this time.its only 4,750milage it's new car.Its my first experience it's so bad. More

Dear Hyundai Fairfax, I am writing to express my extreme dissatisfaction with the recent change in ownership to Stafford Brown. Prior to this change, I was a loyal customer motivated to purchase fro extreme dissatisfaction with the recent change in ownership to Stafford Brown. Prior to this change, I was a loyal customer motivated to purchase from Hyundai Fairfax because of their "oil change for life" guarantee. However, since Stafford Brown took over, the level of customer service has been appalling. Recently, I encountered a serious issue with my newly purchased 2022 Tucson. The engine light was constantly coming on, and the car was shaking whenever I accelerated. When I contacted Hyundai Fairfax where I bought the car, I was shocked to receive such dismissive treatment. Stafford Brown's team informed me that they had no availability until the following week Thursday to repair my car. Frustrated and disappointed, I had no choice but to call around to several Hyundai dealerships in the area to secure an appointment. Despite my efforts, my car was never fixed because they could not even find the code for the issue. This entire experience has been incredibly frustrating and has severely damaged my trust in your dealership. As a customer, I expect better service, especially after purchasing a vehicle from your establishment. I urge you to address these issues promptly and restore the level of service that your customers deserve. Sincerely, Unhappy Customer More

The experience was terrible. They sold the car before I could go in at my apointed time to test-drive it. They blamed it on "DXing" it but it turns out they sold it. It's a busin They sold the car before I could go in at my apointed time to test-drive it. They blamed it on "DXing" it but it turns out they sold it. It's a business; I get it but a courtesy call would have done wonders. They are truly truly not customer oriented. They were bad when they were Fairfax Hyundai and nothing has improved with a new name. More

Responsive to email, chose not to buy at this time- looking for a closer dealership for Maryland inspection looking for a closer dealership for Maryland inspection More

Based on my experience I DO NOT RECOMMEND buying a car from Safford Brown Fairfax. I bought my Hyundai for cash on Nov 17 and as of this writing (Dec 19) I don’t have a title, and my registration and temp from Safford Brown Fairfax. I bought my Hyundai for cash on Nov 17 and as of this writing (Dec 19) I don’t have a title, and my registration and temporary tags are expired. The dealership has been non-responsive despite my numerous emails and phone calls. Also, if you’re paying cash; beware: they ran a credit check on me anyway and then informed me several weeks later that I was denied credit. I didn’t need credit and don’t know what this inquiry did to my credit score. Overall, a pretty lousy experience…….. More