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Safford Brown Hyundai Fairfax

Fairfax, VA

2.4
883 Reviews

10925 Fairfax Boulevard

Fairfax, VA

22030

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Showing 883 reviews

September 20, 2023

Worst service and they don't get basics of customer service. I am writing to express my severe dissatisfaction with the ongoing issues I have experienced with my Hyundai Ioniq 2021, which I am curr More

by rchillara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Durdaller
Sep 20, 2023 -

Safford Brown Hyundai Fairfax responded

We acknowledge your review and are currently looking into the events you’ve detailed.

July 12, 2023

I have purchased 2 cars at Fairfax Hyundai (under previous ownership) and was very happy with sales and service. I even recommended them to a friend who purchased a new car there. I will not continu More

by Js50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know - an anonymous scheduler on 2 separate occasions.
July 03, 2023

In February, I purchased a new Tucson Hybrid SEL from Safford & Brown in Fairfax, Virginia, and since then I have been fairly satisfied with the vehicle.. When taking delivery of the vehicle, I r More

by jhunel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don Barker, Jae Ha
March 28, 2023

I took my vehicle in for $550+ service and returned to find the audio system was broken. The service representative initially told me that the dealership would pay for any cost that Hyundai corporate was More

by jgmosteller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Durdaller, Alix Webb, Ricky Bush
July 26, 2022

I don't even want to give them one star. I set up an appointment 2 weeks ago, and I went to the dealer for service. The service department employee explained my service charge, so I said j More

by mslee828
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alix Webb
April 22, 2022

We found a car online and it was at Fairfax Hyundai and I spoke to a salesman named John McMillan. John was very honest and professional and had the vehicle detailed and ready for us to look at. We sat down More

by PAINLESSisWAITN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McMillan
January 18, 2022

My remote fob needs a new battery. I called Manassas Hyundai (where I bought my car) and they quoted me $10 and no charge to install in fob. So I thought Fairfax Hyundai (near where I live) would be abo More

by Angry Customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parts Department
November 10, 2021

MR. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMERMr. MR. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMER Mr. Jason Richardson is always ethical, knowledgeable, helpful, trusted, and full blown honest More

by golfcap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Richardson
August 29, 2021

I own a 2013 Hyundai Sonata which I purchased new from Fairfax Hyundai. With the purchase of the new car came “Complimentary Oil Changes and State Inspections for Life” which is what drew me to Fairfax Hy More

by T.Brown
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh Durdaller, Ricky Bush
August 07, 2021

DON'T GO TO FAIRFAX HYUNDAI!!! We bought a Hyundai Sonata in 2015 from this dealership. We had the car serviced at this location, Fairfax VA, on a regular basis. After the 40,000 mile service the car had i More

by Mo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Durdaller