Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Safford Brown Hyundai Fairfax
Fairfax, VA
883 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 883 reviews
February 10, 2024
The experience was terrible. They sold the car before I could go in at my apointed time to test-drive it. They blamed it on "DXing" it but it turns out they sold it. It's a busin They sold the car before I could go in at my apointed time to test-drive it. They blamed it on "DXing" it but it turns out they sold it. It's a business; I get it but a courtesy call would have done wonders. They are truly truly not customer oriented. They were bad when they were Fairfax Hyundai and nothing has improved with a new name. More
by youngsmail
Employees Worked With
not listed
December 19, 2023
Based on my experience I DO NOT RECOMMEND buying a car from Safford Brown Fairfax. I bought my Hyundai for cash on Nov 17 and as of this writing (Dec 19) I don’t have a title, and my registration and temp from Safford Brown Fairfax. I bought my Hyundai for cash on Nov 17 and as of this writing (Dec 19) I don’t have a title, and my registration and temporary tags are expired. The dealership has been non-responsive despite my numerous emails and phone calls. Also, if you’re paying cash; beware: they ran a credit check on me anyway and then informed me several weeks later that I was denied credit. I didn’t need credit and don’t know what this inquiry did to my credit score. Overall, a pretty lousy experience…….. More
by Unhappy
Employees Worked With
Amir
December 15, 2023
After making a huge mistake buying a 2023 Tucson, the hits just keep on coming. First time I tried to schedule the 7500 mile service visit, it took 3 weeks to get in. The 15k service is also 3 weeks out. hits just keep on coming. First time I tried to schedule the 7500 mile service visit, it took 3 weeks to get in. The 15k service is also 3 weeks out. With Nissan, I could get same or next day appointments. I realize that there are a lot of Hyundai cats on the road, but they shouldn't all be in the shop at the same time. You can never speak to anyone when you call except a central reservation person who can only set up an appointment 3 weeks away and message the service rep. The service tells are not good at responding. They need a better system and bigger facility. I can't wait to pay off this car and never get a Hyundai again. Now I have an emergency. My head tank door is jammed and I'm almost out of gas. I need this car fixed tomorrow! More
by beecher202
Employees Worked With
Josh Durdaller, Alix Webb, Ricky Bush
December 13, 2023
The worst service I ever have. I booked the appointment 6 weeks ago for oil change and tire rotation. My appointment was at 11.20 AM and after 3 hours i didn’t have any call or tex I booked the appointment 6 weeks ago for oil change and tire rotation. My appointment was at 11.20 AM and after 3 hours i didn’t have any call or tex messages so I decided to call the dealership. No answer at all although I made like 20 or more calls. Also I let voice messages but no answer. So I decided to call a taxi and go to the dealership. When I was there the representative told me that my car wasn’t ready and needed like 30 minutes more to be ready. I took my car at 3.50 PM. So it took 4 hours and 30 min to make an oil change and tire rotation. I am not going there never More
by genti kosumi
Employees Worked With
Ricky Bush
November 29, 2023
On the 6th of November, the earliest appointment I could get for a recall service was for noon on the 28th, provided I dropped off my Sonata Hybrid. The service was supposed to be quick, so I added an oil c get for a recall service was for noon on the 28th, provided I dropped off my Sonata Hybrid. The service was supposed to be quick, so I added an oil change to the service order. When I called at 4:33 PM to check on status, I was routed to a voice mail. No response. I called at 9:16 AM this morning, and was routed to the voice mail for a Miguel Pass(sp?). I called again at 10:09 since I had not gotten a call, and asked to speak to a manager. I was routed to the voice mail of Josh Durdaller(sp?). This is the first service I have had done by the dealership since it was purchased from Fairfax Hyundai (from whom we've bought 3 Hyundai). It may be the last time. We have had similar poor service from Safford Brown Mazda Fairfax. There, we had to call multiple times before getting a response from a manager who was finally able to resolve our issue. At this time, the name "Safford" is synonymous with poor service. I need to know how service will be improved before using either the Hyundai or Mazda service department again. More
by dmagi
Employees Worked With
Never got a response from an employee in Service Department
November 29, 2023
Went in for a 60,000 service on a Sonata and was shocked I had to pay for everything. No free oil changes any more, no free State inspection anymore, wouldn't honor my 10% coupon, that they sent to me. The I had to pay for everything. No free oil changes any more, no free State inspection anymore, wouldn't honor my 10% coupon, that they sent to me. The scheduled service was $435, as expected, but then I was slapped with paying over $200 for parts! xxx! You would think parts are included in the outrageously high service charge. They even charged $2.47 for the freaking gasket that already comes on all oil filter. Ridiculous! Then, they called to say it needed brake calipers and pads and four tires...I said reject it on the State inspection so could install brakes myself for one fourth what they wanted. When I got the car back, it was clear I was lied to and they instead rejected it for worn tires, yet the tires have ample tread remaining. I checked the brakes and they are fine (and not listed on the inspection report). Then, to top off lying to me over the phone about brakes to pump me for more cash, they failed to call me back to say it was ready. I went in late to get it and they said they closed the order so couldn't give me the 10% discount. Next day we called the service manager, but he refused to call us back. Service sucks, prices suck, employees lie and cheat, manager doesn't care...why would anyone bring a car there for service? I will never go back Safford Brown Fairfax again. Would rather support my local garage where they do care and don't rip-off customers. More
by foxman.mike
Employees Worked With
George Rigsbee, vehicle safety inspector , Alix Webb, Ricky Bush
November 24, 2023
Safford Brown won't honor anything service offers that Fairfax Hyundai offered. So, if you bought your car a month before the dealership was sold and they promised you free inspections, rentals etc you a Fairfax Hyundai offered. So, if you bought your car a month before the dealership was sold and they promised you free inspections, rentals etc you are basically SOL. The dealership also will not take any responsibility for any issues you had prior to them becoming Safford Brown. They basically state they are a different company and not our problem. Their GM J.D. Davis does not return phone calls or emails nor does anyone at corporate for Safford Brown. This is one of the worst dealerships and ownership groups I have ever dealt with. More
by Instegone
Employees Worked With
J.D. Davis
November 02, 2023
I took my car in for a recall as I had promised myself previously not to return to this dealer. While checking in I had an opportunity to speak with the service manager to ask him why it took so long to g previously not to return to this dealer. While checking in I had an opportunity to speak with the service manager to ask him why it took so long to get appointments. In Sept I tried to make an online appt for an oil change and tire rotation and the closest appt was seven weeks out. I then called their service line, and the lady told me she could schedule the work in six weeks. The service manager advised that previously they had issues, and they had cut the time down to three weeks and they were working to close the gap. even more. He told me if there was an issue to call the advisor direct, gave me his card with phone number & email address, and he would take care of me. Since the recall work was going to take at least three hours of work and I had recently had knee surgery they offered to drive me home. I waited an hour for an available shuttle and got home 45 minutes later. After the car had been at the shop for 4 1/2 hours, I called the advisor's direct line and left a message asking if my car was ready. In the next three hours I called five times, no response. I also sent an email, no response! The shuttle driver asked me if I needed a ride back to the dealer and I told him yes. He gave me a card with a phone number to call and reminded me the service dept closed at 7pm. At three PM I called the number for the shuttle to return me to the dealer, no one answered. I continued to call over the next couple of hours and finally one of the advisors answered close to five. I asked if he was the shuttle driver and told me no and by the way the shuttle stops running at 4pm. I had to find a neighbor to drive me to the dealer. There is no way they treat you as a valued customer. I said in my last posting and will repeat it again that I will never purchase a car from this dealer again. It's really difficult to understand that since SB took over the business how incompetent this dealership has become. More
by grk68
Employees Worked With
Josh Durdaller
October 20, 2023
My experience with Safford Brown Hyundai was identical to a previous poster in every way. I expressed interest in a car online, and when they reached out to me, I drove 45 minutes to the dealership to test- a previous poster in every way. I expressed interest in a car online, and when they reached out to me, I drove 45 minutes to the dealership to test-drive it with John McMullan. It was a great drive, we had interesting conversations, and he was very honest with me. They met my negotiated price, gave me a solid offer for my trade-in, let me borrow the car for 3 hours to drive home and show my wife, detailed the interior and exterior and filled the tank. I feel 100% positive about my experience and would highly recommend Safford Brown Hyundai of Fairfax to others. More
by Rog
Employees Worked With
Can't remember names
