Safford Brown Hyundai Fairfax

Dear Hyundai Fairfax, I am writing to express my extreme dissatisfaction with the recent change in ownership to Stafford Brown. Prior to this change, I was a loyal customer motivated to purchase fro extreme dissatisfaction with the recent change in ownership to Stafford Brown. Prior to this change, I was a loyal customer motivated to purchase from Hyundai Fairfax because of their "oil change for life" guarantee. However, since Stafford Brown took over, the level of customer service has been appalling. Recently, I encountered a serious issue with my newly purchased 2022 Tucson. The engine light was constantly coming on, and the car was shaking whenever I accelerated. When I contacted Hyundai Fairfax where I bought the car, I was shocked to receive such dismissive treatment. Stafford Brown's team informed me that they had no availability until the following week Thursday to repair my car. Frustrated and disappointed, I had no choice but to call around to several Hyundai dealerships in the area to secure an appointment. Despite my efforts, my car was never fixed because they could not even find the code for the issue. This entire experience has been incredibly frustrating and has severely damaged my trust in your dealership. As a customer, I expect better service, especially after purchasing a vehicle from your establishment. I urge you to address these issues promptly and restore the level of service that your customers deserve. Sincerely, Unhappy Customer More

The experience was terrible. They sold the car before I could go in at my apointed time to test-drive it. They blamed it on "DXing" it but it turns out they sold it. It's a busin They sold the car before I could go in at my apointed time to test-drive it. They blamed it on "DXing" it but it turns out they sold it. It's a business; I get it but a courtesy call would have done wonders. They are truly truly not customer oriented. They were bad when they were Fairfax Hyundai and nothing has improved with a new name. More

Responsive to email, chose not to buy at this time- looking for a closer dealership for Maryland inspection looking for a closer dealership for Maryland inspection More

Based on my experience I DO NOT RECOMMEND buying a car from Safford Brown Fairfax. I bought my Hyundai for cash on Nov 17 and as of this writing (Dec 19) I don’t have a title, and my registration and temp from Safford Brown Fairfax. I bought my Hyundai for cash on Nov 17 and as of this writing (Dec 19) I don’t have a title, and my registration and temporary tags are expired. The dealership has been non-responsive despite my numerous emails and phone calls. Also, if you’re paying cash; beware: they ran a credit check on me anyway and then informed me several weeks later that I was denied credit. I didn’t need credit and don’t know what this inquiry did to my credit score. Overall, a pretty lousy experience…….. More

After making a huge mistake buying a 2023 Tucson, the hits just keep on coming. First time I tried to schedule the 7500 mile service visit, it took 3 weeks to get in. The 15k service is also 3 weeks out. hits just keep on coming. First time I tried to schedule the 7500 mile service visit, it took 3 weeks to get in. The 15k service is also 3 weeks out. With Nissan, I could get same or next day appointments. I realize that there are a lot of Hyundai cats on the road, but they shouldn't all be in the shop at the same time. You can never speak to anyone when you call except a central reservation person who can only set up an appointment 3 weeks away and message the service rep. The service tells are not good at responding. They need a better system and bigger facility. I can't wait to pay off this car and never get a Hyundai again. Now I have an emergency. My head tank door is jammed and I'm almost out of gas. I need this car fixed tomorrow! More

The worst service I ever have. I booked the appointment 6 weeks ago for oil change and tire rotation. My appointment was at 11.20 AM and after 3 hours i didn’t have any call or tex I booked the appointment 6 weeks ago for oil change and tire rotation. My appointment was at 11.20 AM and after 3 hours i didn’t have any call or tex messages so I decided to call the dealership. No answer at all although I made like 20 or more calls. Also I let voice messages but no answer. So I decided to call a taxi and go to the dealership. When I was there the representative told me that my car wasn’t ready and needed like 30 minutes more to be ready. I took my car at 3.50 PM. So it took 4 hours and 30 min to make an oil change and tire rotation. I am not going there never More

On the 6th of November, the earliest appointment I could get for a recall service was for noon on the 28th, provided I dropped off my Sonata Hybrid. The service was supposed to be quick, so I added an oil c get for a recall service was for noon on the 28th, provided I dropped off my Sonata Hybrid. The service was supposed to be quick, so I added an oil change to the service order. When I called at 4:33 PM to check on status, I was routed to a voice mail. No response. I called at 9:16 AM this morning, and was routed to the voice mail for a Miguel Pass(sp?). I called again at 10:09 since I had not gotten a call, and asked to speak to a manager. I was routed to the voice mail of Josh Durdaller(sp?). This is the first service I have had done by the dealership since it was purchased from Fairfax Hyundai (from whom we've bought 3 Hyundai). It may be the last time. We have had similar poor service from Safford Brown Mazda Fairfax. There, we had to call multiple times before getting a response from a manager who was finally able to resolve our issue. At this time, the name "Safford" is synonymous with poor service. I need to know how service will be improved before using either the Hyundai or Mazda service department again. More

Safford Brown won't honor anything service offers that Fairfax Hyundai offered. So, if you bought your car a month before the dealership was sold and they promised you free inspections, rentals etc you a Fairfax Hyundai offered. So, if you bought your car a month before the dealership was sold and they promised you free inspections, rentals etc you are basically SOL. The dealership also will not take any responsibility for any issues you had prior to them becoming Safford Brown. They basically state they are a different company and not our problem. Their GM J.D. Davis does not return phone calls or emails nor does anyone at corporate for Safford Brown. This is one of the worst dealerships and ownership groups I have ever dealt with. More