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Safford Brown Hyundai Fairfax
Fairfax, VA
1,170 Reviews
We are the oldest and largest DC area Hyundai Dealer since 1986 and have a strong and committed sales staff with many years of experience satisfying our customers’ needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,170 reviews
Verified Customer
December 16, 2025
Amazing customer service. .. went above and beyond Andrea took time to research best way to handle the situation and had my best interest..and Jorge was encouraging..made sure .. went above and beyond Andrea took time to research best way to handle the situation and had my best interest..and Jorge was encouraging..made sure I was well taken care of. More
by CHELLE.NOBLE55
Employees Worked With
Jorge and Andrea
December 16, 2025
The quote was much too expensive to replace a window problem..but I was unable to seek other quotes. I bought the car here but will not be returning for service problem..but I was unable to seek other quotes. I bought the car here but will not be returning for service More
by ALANAVE
Employees Worked With
December 15, 2025
This was a very mixed experience. The initial part of the process was frustrating and poorly handled. I was given a written commitment regarding my trade-in, provided the requested The initial part of the process was frustrating and poorly handled. I was given a written commitment regarding my trade-in, provided the requested documentation in advance, and then drove over an hour from Maryland with my wife and kids to complete the deal — only to be told in person that the documentation was suddenly “the wrong type” and the agreement would not be honored. That should have been caught before asking a customer to travel, and it caused a lot of unnecessary stress and wasted time. That said, once the situation was escalated, things improved significantly. The General Manager, JD, stepped in, took ownership of the situation, and made sure the deal was corrected and completed as originally agreed, with a reasonable concession for the inconvenience. I appreciate that he didn’t dismiss the issue and worked to resolve it properly. I also want to specifically call out the salesperson who worked with us both visits (unfortunately I don’t recall his name). He was consistently professional, helpful, and patient throughout, even when the situation was difficult. He made the experience noticeably better and was a pleasure to work with. Overall, this could have been a much better experience if the initial trade issue had been handled correctly. Credit is due to senior management for ultimately making things right, but the early breakdown prevents this from being a higher rating. More
by zcburner
Employees Worked With
December 15, 2025
The experience was a little hectic due to the ongoing construction. I got the sense that everybody was doing their very best with a bad situation. I recently had some work done ( on my daughter's car) at construction. I got the sense that everybody was doing their very best with a bad situation. I recently had some work done ( on my daughter's car) at Stafford Mazda and the entire experience was much much better Hopefully, that will be the case when the construction is complete More
by ROLSTOND
December 15, 2025
The maintenance experience was professional and good. I also received good updates on the status The only thing I didn't like was the charge for using a credit card was not clear until I was picking up m I also received good updates on the status The only thing I didn't like was the charge for using a credit card was not clear until I was picking up my car. Had I known in advance I would have brought a check. The fee was a substantial amount due to the work I had done. More
by karenward005
December 15, 2025
Great customer service, but the shuttle service needs more help, I waited about 40 minutes for a ride, then had to wait an additional 15 minutes to get to my destination since other customers needing the more help, I waited about 40 minutes for a ride, then had to wait an additional 15 minutes to get to my destination since other customers needing the shuttle service too. More
by jhoannaz
Employees Worked With
December 15, 2025
Dereck was rude and condescending when customer expressed dissatisfaction. Jorge Dismissed customer concerns; customer had to asked several times to push to find the problem. Failed to provide timely updates dissatisfaction. Jorge Dismissed customer concerns; customer had to asked several times to push to find the problem. Failed to provide timely updates so that the customer can make arrangements while not having the vehicle. More
by alice.stgo
Employees Worked With
Derek Wright and Jorge Campos
December 15, 2025
Exceptional experience with Abbas and Jenni! Purchased our family car, and I can’t say enough great things! From start to finish, process was smooth, transparent, and genuinely enjoyable. They w Purchased our family car, and I can’t say enough great things! From start to finish, process was smooth, transparent, and genuinely enjoyable. They were knowledgeable, EXTREMELY patient, and took the time to understand exactly what I was looking for—never once making me feel pressured. We had a ton of questions and they explained every step clearly, and made sure I felt confident and comfortable with my decision! Professionalism and care TOP NOTCH! Highly recommend working with ABBAS and JENNI! I absolutely love my car and would not hesitate to return or recommend them to friends and family! More
by triceca.leonardo
Employees Worked With
Jenni, Abbas
