Safford Brown Honda Arlington

Ask for Muhammad My salesperson, Muhammad, was a true professional. He knew the product exceptionally well, listened to us, and always kept our preferences in mind whe My salesperson, Muhammad, was a true professional. He knew the product exceptionally well, listened to us, and always kept our preferences in mind when making recommendations. He is one of the best! More

I love my CR-V! Thank you, Brian Bergman! Went to Brown's to buy a 2014 CR-V. Brian Bergman was great. He explained each step along the way and could not have been more professional and cour Went to Brown's to buy a 2014 CR-V. Brian Bergman was great. He explained each step along the way and could not have been more professional and courteous. Got a great price on my trade-in (Civic) and a wonderful price on my CR-V. I will definitely be coming back to Brown's - and will be recommending them (and Brian) to everyone I know. More

Trade in for a new car I traded in a 2009 Honda Accord and leased a new CRV to handle family and snow. Brown's was amazing to work with. They gave me a fair valuation on m I traded in a 2009 Honda Accord and leased a new CRV to handle family and snow. Brown's was amazing to work with. They gave me a fair valuation on my trade in and gave me very aggressive pricing on the new CRV. The sales staff and finance team were respectful of my time. There is good reason that I have purchased four vehicles from Brown's. I highly recommend working with them. More

Awesome Prices! Charles Smoke --a 21st Century Salesman! My wife's car was attacked by a tree. Luckily, she was going out of country, so I had a whole month to find a replacement. Normally, I hate buying car My wife's car was attacked by a tree. Luckily, she was going out of country, so I had a whole month to find a replacement. Normally, I hate buying cars because I always feel rushed, and I always feel like I'm getting a bad deal because of the rush. This time I wasn't rushed. And I knew exactly what I wanted and how much I wanted to pay. I wanted a used CRV under 20K. During work, I would peruse autotrader.com and after work I would visit local lots. There were a few practices in OTHER dealers that I found ridiculous. For example, many lots have a sticker price and an internet price. I'd go with the printout from autotrader but the sticker price would be a thousand more. I realize that once OTHER dealers realize you have access to this wonderful thing called the internet, they share the real price, but this is old-fashioned. I also didn't like how some lots would start way over KBB value and then we would haggle our way down. So this is why I rate my experience with Brown's so high. The car was priced to sell. It was a great deal, well below KBB value. The processing fee was lower than other dealerships, too. My salesman-- Charles Smoke--was very relaxed and honest. He explained the differences between the models. He didn't at any point pressure me. The office staff was quick. I was out of there fast. I actually had a similar experience at another Brown's, even though I didn't buy from them. It was low-pressure and predicated on the fact that we have internet access and can figure out whether we are getting a good deal or not. None of this-- let me talk to my manager nonsense. So I am quite happy with my purchase and experience at Brown's. More

Great deal, great people, great experience I went in to test drive a 2015 Fit and had done extensive research online on terms of acceptable pricing. Ghazi was an excellent sales rep who was pro I went in to test drive a 2015 Fit and had done extensive research online on terms of acceptable pricing. Ghazi was an excellent sales rep who was professional, easy going, and extremely knowledgeable about the car's features. He worked with General Sales Manager, George, to get me an excellent deal that I couldn't pass up. Additionally, Robert in finance was extremely nice to work with and incredibly patient. He was able to offer me a better interest rate than my credit union. Due to the professionalism of these individuals, the great prices, and the positive hassle free experience, I would definitely recommend this dealership to anyone More

Terrible follow through We purchased a car from them and never received our registration. They continued to promise that they would overnight it. Everyday we did not receiv We purchased a car from them and never received our registration. They continued to promise that they would overnight it. Everyday we did not receive it. We called, emailed, ect. Each time they were going to send out another temporary registration, and never did. It has been a month now. They also said that I had to get the VIN number verified by law enforcement to have the car registered in the State I am from. They did not let me know this for several weeks. I am in the military, and can not leave my job Monday through Friday to go track down law enforcement to make sure that the car THEY sold me is legal. They will not help, arrange, or even send temporary registration. This is just terrible. Do NOT go to this dealership if you are in the military and need to register your car in your home State. They don't know what they are doing, and will not help you do it. More

Thierry (Terry) Tshikalu-Our Best Car Buying Experience! I came in to test drive an Odyssey with him. My husband and I really appreciated how he was able to show us every feature in a really short amount of I came in to test drive an Odyssey with him. My husband and I really appreciated how he was able to show us every feature in a really short amount of time--we had two kids under two waiting for us back home. We came back to buy with him. It couldn't have gone more smoothly. The paperwork was ready and done in an hour. (My last car, a Toyota Highlander, took three hours to process.) Afterwards, Thierry walked me through each feature of the car, from bluetooth headsets to the backup cameras. It was extremely useful. I really appreciated the extra time he spent with me to do this on a busy Saturday morning. More

Brian Bergman - Outstanding Sales Person I recently had the pleasure of purchasing Honda CV-R through Brian Bergman of Brown's Arlington Honda. I negotiated the entire deal from California fo I recently had the pleasure of purchasing Honda CV-R through Brian Bergman of Brown's Arlington Honda. I negotiated the entire deal from California for my daughter. I had numerous emails exchanged with Brian, and spoke with him on several occasions. Throughout my dealings with Brian, I found him to be very caring; customer oriented; warm; very responsive; and a thorough professional. He really cared for us and made sure that we got a terrific deal, and all the additional work performed on the car as promised. Brian delivered on every promise he made. Although we got a terrific deal on the car, Brian's warmth and caring was an icing on the cake. I firmly believe that Brian is a terrific asset to this dealership; and works very hard on earning customer satisfaction for this dealership and Honda company. Thanks Brian for taking care of us so nicely. We feel that we have not only purchased the car at an attractive price, but also made a caring friend. Brian went an extra mile to earn customer satisfaction from us. Brian gets A+ for all of his dealings. Good luck and best wishes to you Brian. More

Charles Smoke is a car buyers best friend! I highly recommend anyone looking for a fantastic customer service, knowledge, and expertise to ask for Charles Smoke, He is the best; here's why: M I highly recommend anyone looking for a fantastic customer service, knowledge, and expertise to ask for Charles Smoke, He is the best; here's why: My 1997 Honda Civic finally bit the dust, and I was out of the car buying market for a long, long time. I had no idea what I wanted, or about needed. Luckily I was fortunate enough to have had Mr. Charles Smoke as my sales representative. He asked insightful questions to get an idea of my lifestyle and what might work best for me. Charles patiently showed me a few models, and answered questions during the test driving process. Finally, Charles introduced me to the EX-L trim, which was the ultimate right fit for me. Charles Smoke's follow-up service after the sale was truly stellar, with a call to make sure I was happy, and also to make sure I had an appointment to put on my tags. Ask for Charles Smoke! You will be treated right at Browns Arlington Honda. Also, I was pleased to interact with sales manager, Fed Opoku. The finance director, Fernando Ballesteros, found a loan for me with better terms than my pre-approved loan. All around great experience that began with a good consultative sale by Charles Smoke. I absolutely love my 2011 Accord EX-L, Thanks, Browns! More

Very Positive Car Buying Experience! The purpose of my email is to thank Algetta Belay and Brian Bergman for the professional manner in which I was treated last week while purchasing my n The purpose of my email is to thank Algetta Belay and Brian Bergman for the professional manner in which I was treated last week while purchasing my new 2013 Honda Fit Sport. From the moment I entered the Brown's Arlington Honda Dealership and met the sales manager and salesman, I felt comfortable with engaging in the negotiation about the car. From a buyer perspective, I have always believed that buying a car should not be about getting the absolute lowest price, but rather about arriving at a fair price through mutual respect hopefully resulting in a long term relationship with the dealership. Algetta and Brian treated me with openness and respect which I deeply appreciated. My wife and I are very happy with the deal and the car. Since we bought our first Honda in 1977, and after purchasing over 25 cars of various makes since then, Algetta and Brian made our buying experience last week the most "hassle-free" and positive experience of all! You have earned a long term customer! More