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Safford Brown Honda Arlington
Arlington, VA
179 Reviews
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Showing 179 reviews
January 12, 2018
Bait and switch I received an offer for an out of the door pricing on a Honda Odyssey for 35k. I confirm the pricing on multiple occasions via email as well as phone. I received an offer for an out of the door pricing on a Honda Odyssey for 35k. I confirm the pricing on multiple occasions via email as well as phone. Came to the dealership and after filling out a bunch of paperwork, the sales manager by the name of George Henderson came and gave me a new pricing. He increased the pricing by a whopping $2,000 plus. His excuses was he got the ex-L with nav mixed up with the standard ex-l. He finally came down to 36K which is still $1,000 more than what he offered initially. This in my opinion was a crappy sales move. Wont be buying my wife's honda pilot from this place due to the terrible sales practice. I don't recommend this dealership at all. At least the main sales person was decent. Thanks More
by Red12
Employees Worked With
George Henderson
December 10, 2017
Horrible Sales Experience This dealership refused to negotiate off the selling price even when I found the exact same car they were trying to sell me on TrueCar for 1,000 less This dealership refused to negotiate off the selling price even when I found the exact same car they were trying to sell me on TrueCar for 1,000 less and still wouldn't match the price or budge at all. Will never do business at this dealership (worked with Nasir Naziri). They try to take advantage of people new to car buying. More
by DM
Employees Worked With
Nasir Naziri
June 20, 2017
Excellent Car Service We were so pleased with the experience at Browns Honda in Arlington led by Mark Perez. He was so patient and attentive to our needs. He was an excelle We were so pleased with the experience at Browns Honda in Arlington led by Mark Perez. He was so patient and attentive to our needs. He was an excellent ambassador for the brown company and has made a customer for life in us. Please extend our gratitude to his leadership. More
by JoHondacrv
Employees Worked With
Mark Perez
June 07, 2017
Crv ex 2017 The dearler is clean and accommodating. Manager George, Brand and special thanks to Franco this guys are awesome and good service. Thumbs Up to all. The dearler is clean and accommodating. Manager George, Brand and special thanks to Franco this guys are awesome and good service. Thumbs Up to all. More
by Mdoggett
Employees Worked With
Franco constini
November 27, 2016
Poor Service, Worse Sales Bought vehicle back in September and had a bad experience with the sales department both in demeanor of sales person (Jim) and sales manager (Freddie) Bought vehicle back in September and had a bad experience with the sales department both in demeanor of sales person (Jim) and sales manager (Freddie) but they also gave me a vehicle with a known defect. (front passenger door actuator broken) that makes a loud "shuddering" noise trying to lock the door every time I lock the door. Leading me to their poor service department which has tried to fix it, and did not succeed - tried to take it back to get fixed and was told technician was out on vacation and no one else could handle it and I would have to wait a week. Additionally frustrating - even though I came in with a pre-approved loan from my bank the finance manager ran my credit against several other banks causing my credit score to be negatively affected. Overall - very bad - would not recommend, and wish I had not gone there in the first place. More
by hondadriver
Employees Worked With
Jim
October 01, 2016
Honest, Thorough, Professional! I When Landmark Honda of Alexandria refused to replace the defective airbag of my 2010 CRV on a Saturday because they might loose profit? I contacted I When Landmark Honda of Alexandria refused to replace the defective airbag of my 2010 CRV on a Saturday because they might loose profit? I contacted Honda of America and they informed me that ALL Honda dealerships are required to perform defective airbag replacements during their normal operating hours, which obviously includes Saturday. Contacting Browns Arlington Honda, they welcomed my vehicle on a Saturday with open arms! Service writers Ms. Shemeka, and Mr. Deemer, are both honest, thorough, yet proifessional. Service writer Mr. Deemer who had authorized the technician to perform a safety check of my vehicle. Could have attempted to hard sell me on new tires, because my CRV will probably need them by next summer. Yet he did not and remained cool, calm knowledgable... Should I choose to purchase another Honda product, or need further servicing Browns Arlington Honda has won a new customer! More
by Robert Milliken
Employees Worked With
Ms.Shemeka and Mr.Deemer
September 27, 2016
Continued exceptional service by Samuel Zelaya. The service I have repeatedly received on my leased Honda Accord EX-L V6 by Samuel Zelaya continues to be exceptional. He listens to your concerns, i The service I have repeatedly received on my leased Honda Accord EX-L V6 by Samuel Zelaya continues to be exceptional. He listens to your concerns, indicates what can be done, explains any costs and gives a very good estimate of the time required. On my last visit I was concerned about some seal deterioration around the sunroof. He ordered the item necessary, scheduled the date for repair and said the company would cover the cost. When I received a pick-up call, my car was washed and vacuumed! So appreciated. More
by Phyllis Luken
Employees Worked With
Samuel Zelaya, Other Reps Behind the Counter and Service Assistants
August 02, 2016
Love love love my new Honda Fit LX I submitted an online request for Brown's Arlington Honda and received a phone call within 30 minutes with an invitation to visit and a contact name. I submitted an online request for Brown's Arlington Honda and received a phone call within 30 minutes with an invitation to visit and a contact name. I took a day off from work in the middle of the week to buy my car. Dave Ward provided a warm smile and a wealth of knowledge. I told him want I wanted and he made it happen! He was accommodating and pleasant and very patient, this is my first new car! The transaction from the wifi logon (buy happy) to the test drive to the numbers deal (great assist by Brad Gardner) to the keys in my hand was amazing. I would recommend this dealership to anyone considering buying a Honda. More
by Very Happy
Employees Worked With
Dave Ward, Brad Gardner
March 30, 2016
Terrific deal and customer service We drove 70 miles to see the selection at Brown's Arlington Honda and it was well worth the drive. We found just what we were looking for in a certifi We drove 70 miles to see the selection at Brown's Arlington Honda and it was well worth the drive. We found just what we were looking for in a certified pre-owned CRV, had a great experience with sales associate Charles Smoke, and got a fair price for our trade in. This is our second Honda purchase from Brown's, and we highly recommend them. More
by MJ
Employees Worked With
Charles Smoke
December 17, 2015
My Brown's Arlington Honda Expierence My visit to Brown's Arlington Honda was excellent. The Service advisor was excellent and prompt. I received and on line coupon for oil/filter change t My visit to Brown's Arlington Honda was excellent. The Service advisor was excellent and prompt. I received and on line coupon for oil/filter change that was honored; I was advised of other maintenance need and given an estimate More
by blount,alton231
Employees Worked With
Mr. Kenneth Najiy
