Safford Brown Honda Arlington

Knowledgeable and Helpful Sales Experience Mark Shedlock, the sales associate I met during an initial information gathering visit, was so helpful and non-pressuring the first time around that I Mark Shedlock, the sales associate I met during an initial information gathering visit, was so helpful and non-pressuring the first time around that I sought him out when I was more prepared to purchase a car. He and his manager Russell Cromwell were great to work with and I would not hesitate to recommend or go back to them. It really helps to have done your homework first and know the model/trim you want and the out-the-door price you should or are willing to pay. The only less positive experience was having to fend off the finance person who tried to sell their 18 flavors of extended warranties at closing. More

Honda HRV I had a very good visit overall, Justin Perrow was my sales associate and he has very nice, he was able to get me a great deal and wasn’t trying to pu I had a very good visit overall, Justin Perrow was my sales associate and he has very nice, he was able to get me a great deal and wasn’t trying to push me into buying anything extra or a more expensive model, he made my first car buying experience wonderful.. I give him 5 stars and would definitely buy from him again. I give zero stars to the finance employee, Paul Alexander. He took over an hour to get to us (which may have been out of his control but browns strives for 60 mins or less) and when he did see us he was rude, short in explanations and didn’t respect our decisions. He kept trying to sell us on warranty and basically said how we were not smart to not buy it from him. He kept trying to give us a deal even after we said no. We couldn’t wait to leave after talking to him. More

Bait and switch I received an offer for an out of the door pricing on a Honda Odyssey for 35k. I confirm the pricing on multiple occasions via email as well as phone. I received an offer for an out of the door pricing on a Honda Odyssey for 35k. I confirm the pricing on multiple occasions via email as well as phone. Came to the dealership and after filling out a bunch of paperwork, the sales manager by the name of George Henderson came and gave me a new pricing. He increased the pricing by a whopping $2,000 plus. His excuses was he got the ex-L with nav mixed up with the standard ex-l. He finally came down to 36K which is still $1,000 more than what he offered initially. This in my opinion was a crappy sales move. Wont be buying my wife's honda pilot from this place due to the terrible sales practice. I don't recommend this dealership at all. At least the main sales person was decent. Thanks More

Horrible Sales Experience This dealership refused to negotiate off the selling price even when I found the exact same car they were trying to sell me on TrueCar for 1,000 less This dealership refused to negotiate off the selling price even when I found the exact same car they were trying to sell me on TrueCar for 1,000 less and still wouldn't match the price or budge at all. Will never do business at this dealership (worked with Nasir Naziri). They try to take advantage of people new to car buying. More

Excellent Car Service We were so pleased with the experience at Browns Honda in Arlington led by Mark Perez. He was so patient and attentive to our needs. He was an excelle We were so pleased with the experience at Browns Honda in Arlington led by Mark Perez. He was so patient and attentive to our needs. He was an excellent ambassador for the brown company and has made a customer for life in us. Please extend our gratitude to his leadership. More

Crv ex 2017 The dearler is clean and accommodating. Manager George, Brand and special thanks to Franco this guys are awesome and good service. Thumbs Up to all. The dearler is clean and accommodating. Manager George, Brand and special thanks to Franco this guys are awesome and good service. Thumbs Up to all. More