Safford Brown Honda Arlington

They don’t back up their words My lease on my Honda CRV expired in January so I thought I would go with Brown’s Honda of Arlington. I received and accepted a new lease agreement for My lease on my Honda CRV expired in January so I thought I would go with Brown’s Honda of Arlington. I received and accepted a new lease agreement for a 2019 Honda H-RV with a statement from the salesman that the mileage from the previous lease would be waved. Imagine my surprise when Honda sends me a bill for over $700 for that excess mileage! When I contacted the sales department at Brown’s Honda to enquire why this bill was not paid I was told that Brown’s would not honor that agreement because the salesman made an error. This dealership’s policy,apparently, is that the customer is always wrong. They WILL NOT make amends for their mistakes. So, approach this dealership cautiously because you cannot take them by their word. I would give them no stars if I could. More

Buying A New car Without Pain! I would highly recommend Mark Shedlove, because he cares..he took the time to sell the Honda Odyssey Elite 2019 vehicle to my family and I. For him, i I would highly recommend Mark Shedlove, because he cares..he took the time to sell the Honda Odyssey Elite 2019 vehicle to my family and I. For him, it was more than a sale. He went so far as explain very feature of this van in a way we all could understand. He is an asset to Browns Arlington Honda and I intend to refer him to my friends and family who might be in search of a new vehicle. Regards, Irene Onwukwe More

Simple and Quick Mark was very responsive over email as I purchased a new Honda Accord. I was specific in my request and I appreciated his quickness in responding. I e Mark was very responsive over email as I purchased a new Honda Accord. I was specific in my request and I appreciated his quickness in responding. I especially liked the way that I was in and out of the dealership in about two hours, including a test drive and pricing/financing. The whole team was excellent. More

Super helpful Mark and Dominique went above and beyond to accommodate me. I was contacting them constantly with emails, texts and phone calls and they were always q Mark and Dominique went above and beyond to accommodate me. I was contacting them constantly with emails, texts and phone calls and they were always quick with replies. Super friendly and nice. They worked together to get me a wonderful deal with my new lease. And I took their offer to 3 other dealerships and no one was able to match it. These guys mean Bussiness :) I recommend them for sure More

Mark Shedlock is a True Professional Mark went the extra mile to ensure I got the car I wanted, for the price I wanted, and then took the time to show me every feature of the car. Unlike Mark went the extra mile to ensure I got the car I wanted, for the price I wanted, and then took the time to show me every feature of the car. Unlike other people in car sales, he ensured he was knowledgeable about the vehicle and ensured I understood its key features as well. I have bought 5 new cars so far, and this was the best experience I have had. Mark Shedlock deserves a raise. More

Ask for Josh G. I recently purchased a 2019 HRV from Brown's. Josh, my salesman, made it go as smoothly as possible. I was sad to see my trusty previous Honda go, so I recently purchased a 2019 HRV from Brown's. Josh, my salesman, made it go as smoothly as possible. I was sad to see my trusty previous Honda go, so he took my picture of me with it, and even noticed I had forgotten to remove my EZPass transponder from it (phew!). He was able to answer all my questions about the new car, but was not pushy at any step of the process. And he helped me make it out the door with my new car in time to attend a previously-scheduled event. While I am hoping to have the new car for a good long time, if Josh is still at Brown's by then, I would certainly work with him again. More

A Great and Easy Experience from Beginning to End Since Honda’s last forever (under Brown’s service center’s loving care) it had been almost 20 years since I had purchased a new car (also at Brown’s). Since Honda’s last forever (under Brown’s service center’s loving care) it had been almost 20 years since I had purchased a new car (also at Brown’s). Twenty years is a long time and I wasn’t sure what to expect. A hello, may I help you from Mark Shedlock erased any worries I had about purchasing a new vehicle. Mark is fantastic! He knows Hondas – that was clear. But he also listened to me – what I was looking for, what I wanted and didn’t want and then followed through. That is rare today and much appreciated. He is also one of the most patient people I have met in a long time – with all the technology involved with the new car, he took the time and walked me through the basics and told me to call with any and all questions. And I will! While everyone at Brown’s is wonderful (I have been a customer since 1986), I highly recommend Mark and can’t thank him enough for making the purchase of a new car such an effortless undertaking! More

I have used Brown's Honda for all my service since 2007 I continue to recommend Brown's Honda to all my friends for service and I usually do not recommend a specific place for service. But Brown's always is I continue to recommend Brown's Honda to all my friends for service and I usually do not recommend a specific place for service. But Brown's always is on time, always does a complete job and if there is a need for extra work always calls explains and even states if the extra work is actually necessary. They complete the work when stated, and even their shuttle to and from the metro is superb. More

No Hassle Experience Mark Shedlock and Roger Ford made the sales experience easy and efficient. Negotiated a deal by phone, came in to test-drive, was out of there in les Mark Shedlock and Roger Ford made the sales experience easy and efficient. Negotiated a deal by phone, came in to test-drive, was out of there in less than 2 hours. Mark is very knowledgeable and pleasant to deal with. Roger knows when not to dicker unnecessarily. Overall, one of the best sales experiences I've ever had at a dealership. More

Mark Shedlock is Knowledgeable and Professional Working with Mark Shedlock was fantastic. I tried several other Honda dealerships in the area, and most salespeople couldn't even tell me the most rud Working with Mark Shedlock was fantastic. I tried several other Honda dealerships in the area, and most salespeople couldn't even tell me the most rudimentary and relevant details about the vehicles (example - the mpg of a hybrid vehicle). Mark was extremely knowledgeable about the full range of Honda's offerings, and even comparable offerings from their competitors. He is someone who takes his job seriously, and is willing to go the extra mile even after the deal is closed and the ink is dry. More