Safford Brown Honda Arlington

Outstanding Customer Service for Sales and Service The Staff is wonderful. They are friendly, helpful, and knowledgeable. I have dealt with Brian Bergman in Sales and Allen in Service. They are both The Staff is wonderful. They are friendly, helpful, and knowledgeable. I have dealt with Brian Bergman in Sales and Allen in Service. They are both highly recommended. I have referred friends to these staff members as well, with excellent results. More

Kelly was very helpful and easy to deal with for the purchase of my 2019 Honda Civic Type R. She even offered my wife and I food while we waited. purchase of my 2019 Honda Civic Type R. She even offered my wife and I food while we waited. More

Andres Candales at Brown's Arlington Honda is Excellent I brought my 2012 Honda CRV to service due to a light indicator showing on the dashboard. Andres kindly received me and checked my car, saying the lig I brought my 2012 Honda CRV to service due to a light indicator showing on the dashboard. Andres kindly received me and checked my car, saying the light shows only tire pressure low. He also showed me a number of other light indicators and explained carefully. He is kind, friendly and polite, all in all he is excellent. --Wu More

Beyond great! As soon as I walked in the door, Kelly was beyond helpful. From telling her my needs, to test driving the car, I was comfortable and I genuinely felt As soon as I walked in the door, Kelly was beyond helpful. From telling her my needs, to test driving the car, I was comfortable and I genuinely felt like she wanted to help me. This was my first time buying a car, and I could not have asked for a better experience! Thank you Brown's Honda! More

Browns Honda Arlington service center provided exemplary service in a professional and timely manner. They were also honest and efficient on resolving an issue which Bill Page completely failed to deal with service in a professional and timely manner. They were also honest and efficient on resolving an issue which Bill Page completely failed to deal with, and about which they consistently lied and manipulated. I would highly recommend Browns, particularly Marcos Perez and Manny Cruz to anyone. More

Great service Friendly and professional , I took my car there for service , and the service adviser told me the car will be ready in 1 hour. Took much less then t Friendly and professional , I took my car there for service , and the service adviser told me the car will be ready in 1 hour. Took much less then that , thank you again guys for your professionalism More

The Best service Ever This was the best service, I have ever received. The service advisor (Marc Perez) was very attentive and detail oriented. Nobody knows what happened b This was the best service, I have ever received. The service advisor (Marc Perez) was very attentive and detail oriented. Nobody knows what happened before to my car when I went to dealer in regards of the sign on my dashboard said close cap fuel but Marc Perez and his engineer can detect and fix the problem. The service way beyond my expectation. Thank you so much, Marc. More

Great experience My new car buying experience was great thanks to Mark Shedlock. He was very knowledgeable and patient to answer all my questions, clarify my doubts an My new car buying experience was great thanks to Mark Shedlock. He was very knowledgeable and patient to answer all my questions, clarify my doubts and show me the features of the car I was considering to buy. Most importantly, I appreciate that I never felt any pressure! More

They don’t back up their words My lease on my Honda CRV expired in January so I thought I would go with Brown’s Honda of Arlington. I received and accepted a new lease agreement for My lease on my Honda CRV expired in January so I thought I would go with Brown’s Honda of Arlington. I received and accepted a new lease agreement for a 2019 Honda H-RV with a statement from the salesman that the mileage from the previous lease would be waved. Imagine my surprise when Honda sends me a bill for over $700 for that excess mileage! When I contacted the sales department at Brown’s Honda to enquire why this bill was not paid I was told that Brown’s would not honor that agreement because the salesman made an error. This dealership’s policy,apparently, is that the customer is always wrong. They WILL NOT make amends for their mistakes. So, approach this dealership cautiously because you cannot take them by their word. I would give them no stars if I could. More

Buying A New car Without Pain! I would highly recommend Mark Shedlove, because he cares..he took the time to sell the Honda Odyssey Elite 2019 vehicle to my family and I. For him, i I would highly recommend Mark Shedlove, because he cares..he took the time to sell the Honda Odyssey Elite 2019 vehicle to my family and I. For him, it was more than a sale. He went so far as explain very feature of this van in a way we all could understand. He is an asset to Browns Arlington Honda and I intend to refer him to my friends and family who might be in search of a new vehicle. Regards, Irene Onwukwe More