Safford Brown Honda Arlington

Our Odyssey was towed to Brown's for a repair that was COVERED under Honda Care's extended warranty. While in the shop we opted for an oil change and rotation of the tires. What was supposed to be und COVERED under Honda Care's extended warranty. While in the shop we opted for an oil change and rotation of the tires. What was supposed to be under $130, ended up nearly costing $2700!!! The service writer offered to save us a few hundred dollars by offering to do $2700 of completely unneeded and unwarranted work. When questioned about the "need" versus "should," and even "start to think of in near future," I was repeatedly told that I had to have the work done! This is the same speech my panic stricken wife got. The most shameful part is that this was done while preying upon a MOM worried about her children and being stranded!!! Now being VERY skeptical I cold called 10 dealerships (cold calling Brown's MD and Arlington also) and got VERY different stories. HONDA America has service bulletins and does not recommend services Brown's said I HAD to do. When cold calling their own dealership, the writer didn't recommend the services, stating that it was a waste of money... and quoting me a different price on what WOULD BE DUE in the near future (15k miles from now)!! I was even told that BY LAW, we had to do a $300 service on the A/C... just to ensure future efficiency. Well, the service req'd by law ISN"T. In fact, it wasn't even recommended unless a failure occurred! Since the service writers are commission employees, it is VERY easy to see that the scared women having her vehicle towed in for a COVERED repair was an easy mark. Preying upon fear and ignorance IS NOT the Honda way. Shame SHAME SHAME Brown's Arlington Honda!!!! By the way, HONDA CARE is worth EVERY PENNY! Just don't buy or service your vehicles at Brown's...unless you have money to burn on unneeded and in some cases detrimental services (engine flush, PS flush, brake fluid yearly, and timing belts 15k miles earlier than ANY honda books or specs). SHAME SHAME!!!! More

Mr. Bergman was very helpful from the minute I called the dealership to discuss buying a new car. Within minutes he gave me a final, walk out the door price which did not change after I visited the dealershi dealership to discuss buying a new car. Within minutes he gave me a final, walk out the door price which did not change after I visited the dealership to finalize the deal. He also was able to obtain the particular color that I was looking for from another dealership and had it ready for me the same day. It was without a doubt the best and easiest car buying experience I have ever had and I would highly recommend this dealership and Mr. Bergman in particular, to anyone looking to buy a new car. More

Admine Kadmiri was flawlessly knowledgable about his product to a degree that I have rarely experienced. He was able to answer my many questions without any hesitation or "let me check and get back to product to a degree that I have rarely experienced. He was able to answer my many questions without any hesitation or "let me check and get back to you". It was Admine's positive, go-the-extra-mile attitude that convinced me to buy the car at his dealership rather that others I had visited. More

Just bought my third Honda Odyssey from Brown's and have been very satisfied each time. Brian Bergman and staff are efficient, knowledgeable and courteous. The service department is top notch in my experien been very satisfied each time. Brian Bergman and staff are efficient, knowledgeable and courteous. The service department is top notch in my experience, so I even signed an extended service plan with them this time around. More

I have been going to Brown's Arlington Honda for years to service my Honda Accord. When it came time to trade it in for a new Honda, I knew that I would go to Brown's. While I have always been impressed with service my Honda Accord. When it came time to trade it in for a new Honda, I knew that I would go to Brown's. While I have always been impressed with the professionalism of the service department, especially Nick, I am even more impressed with the sales staff. Amine Kadmiri went out of his way to ensure that my car-buying needs were met. He was very helpful in identifying the appropriate trim package for my car and ensured that the car that I chose met my needs. Amine was very easy to work with, very knowledgeable about the vehicle inventory, and took care of me during the purchase process. He made the car-buying process painless and I will recommend him as a salesperson to anyone interested in a car purchase in the future. More

Brown;s Arlington is a fabulous dealer and Christa Joy Nuss and Jose Garcia were superb sales agents and did everything within their power to make our visit and purchase top notch! No issues at all!!! Fin Nuss and Jose Garcia were superb sales agents and did everything within their power to make our visit and purchase top notch! No issues at all!!! Financing was also perfect - Raphael! Excellent in every respect! Thanks so much! We'll be back!! COL Barry E. Willey, US Army, Retired More

I highly recommend buying your next car from this dealership. The staff was very helpful, patient and friendly. Not only did I buy my new Honda here, I've been taking it back for service as well. I dealership. The staff was very helpful, patient and friendly. Not only did I buy my new Honda here, I've been taking it back for service as well. I had a specific price range that I wanted to stay within and they did everything they could to accommodate that need as well as make sure I was 100% satisfied with the car. More

This is the second new Honda we have purchased from Brown's over the past 14 years. Both purchases have been good experiences. This time we worked with Brian Bergman. Brian was responsive, organized Brown's over the past 14 years. Both purchases have been good experiences. This time we worked with Brian Bergman. Brian was responsive, organized and easy to work with. He was very patient with my husband's endless questions and gave us the best deal by far that we could find in our area. We would highly recommend him. More

I wanted a no-hassle lease vehicle, Amine got the exact car I wanted (Glacier Blue Crosstour) to pick up the next day with current license plates. Great lease price, no visiting DMV, all easy and quick. Th car I wanted (Glacier Blue Crosstour) to pick up the next day with current license plates. Great lease price, no visiting DMV, all easy and quick. They included oil changes for the term of the lease. All very professional and easy, I look forward to working with this dealer and salesman again in 3 years when my lease is up More