Safford Brown Honda Arlington

The experience my wife and I had at this dealership is the worst I've ever experienced. We called on a car to test drive, showed up right away, drive the car, and while my wife was not planning on buying the worst I've ever experienced. We called on a car to test drive, showed up right away, drive the car, and while my wife was not planning on buying a car that day decided to write a buyer's order. The salesman was fine. Did his job and followed all the typical protocol. Another salesman stole the deal for his customer. His customer showed up after us. Drive the car after we signed the buyers order. That salesman interfered with our process no less than 3 times. He mugged and taunted to our face making gestures mocking us saying his customer wanted to buy the car. We complained and we're assured he'd get a talking to. So what? We had signed the offer before the other salesman, and that shield have been it. I cannot say why, but then a man who said he was the GM asked us to take a "great deal on a new car" instead. There was some preference for this latecomer and the young man who exhibited the professionalism of a sixth grade bully . The manager rewarded the rascal. If you think you deserve respect - don't ever do business here. Management is disgraceful. More

I had a great experience working with the dealership guy, but the entire Safford Brown Honda Arlington location was the WORST I’ve ever encountered in my entire car-buying experience. DO NOT go to that loca but the entire Safford Brown Honda Arlington location was the WORST I’ve ever encountered in my entire car-buying experience. DO NOT go to that location at all. I wish I had checked the reviews before going there. xxxx! I hope they will lose their business within a next few months! More

Jorge, Tony & Tom in service were AMAZING! ! They helped out a Jersey girl stuck with a flat tire 300 miles from home on a Sunday. They got me right in even though it is appointment only on Sun ! They helped out a Jersey girl stuck with a flat tire 300 miles from home on a Sunday. They got me right in even though it is appointment only on Sunday for this emergency! Wonderful people! Can't thank them enough and recommend more! More

I had an incredibly frustrating experience at Safford Brown Honda Arlington, and I would strongly advise others to avoid this dealership. When I first reached out, I spoke with Nancy, who was helpful Brown Honda Arlington, and I would strongly advise others to avoid this dealership. When I first reached out, I spoke with Nancy, who was helpful and understood my needs—a 72-month loan with a payment around $600/month. She then transferred me to Ahmad, the sales manager, and that's where everything started to fall apart. I made it clear that I wanted to know the out-the-door price so I could structure my financing properly. Instead of providing a straightforward answer, Ahmad used every tactic possible to get me into the dealership, despite me already having pre-approval from my bank. Once I arrived, it became obvious that my needs were secondary to simply making a sale. As it was Ramadan, I wanted to step away to eat and also consult with my brother for a second opinion. Ahmad continued to push a deal that didn’t meet my criteria and later insisted on speaking with my brother, which led to an unnecessary argument. Even after all of this, I was still open to making a deal. I requested a properly updated sheet with the loan terms so I could calculate how much down payment I needed. Instead of assisting me, Ahmad saw this as a “power move” and argued with me instead of helping me make an informed decision. Throughout the process, he kept saying, "I'm a man of my word, and the deal is what we agreed on yesterday." Well, I also mentioned that I would be writing a review—so here we are. Rather than going to my follow-up appointment with Honda, I walked across the street to Koons Arlington Toyota. Sergii, the salesperson there, actually listened to what I needed. I ended up custom-ordering a Toyota RAV4 Limited, putting $10,000 down, and structuring the loan exactly how I wanted. Funny enough, even though the RAV4 was $5,000 more expensive out the door than the CR-V, the deal still made more sense because Sergii actually worked with me instead of against me. Safford Brown Honda Arlington lost a sale because they prioritized aggressive sales tactics over genuine customer service. If you’re looking for a dealership that listens and works with you, look elsewhere. More

Unfortunately, my experience purchasing three cars from this dealership was one of the worst I’ve ever had. The people I dealt with were dishonest, making verbal promises that did not match what was writte this dealership was one of the worst I’ve ever had. The people I dealt with were dishonest, making verbal promises that did not match what was written in the contracts. Their words were misleading, and the reality of the agreements was completely different. I strongly advise anyone dealing with this dealership to be extremely cautious and read every clause in the contract carefully before signing. Do not rely on verbal assurances, as they are not reflected in the written agreements. This place is full of deceivers—stay away! avoid at this location LIARS SPECIALLY THE FINANCE GUY More

Worst place to buy a car! I purchased a certified used cars ended up having problems but wouldn't do anything to fix it. Also terrible management The GM should be fired. (A I purchased a certified used cars ended up having problems but wouldn't do anything to fix it. Also terrible management The GM should be fired. (After posting this comment I received a very angry phone call from STEVE the gm of the location NOT willing to help but to threaten with a bad review on My job that about as unprofessional as it gets! More

I walked onto the parking lot at Safford Brown Honda and was greeted by Lilian Chow-Futtner, I had been thinking about buying a Honda Accord and she was great in listning to exactly what I wanted in a car. was greeted by Lilian Chow-Futtner, I had been thinking about buying a Honda Accord and she was great in listning to exactly what I wanted in a car. Needless to say, I sat down with her and in a short period of time I was driving off with the car of my dreams. Thank you, Lilian for your patience and effort to give me what I wanted! More

I had a good experience purchasing my new car but when I brought it back for the free oil change and tire rotation, they didn't do the rotate at all and when I called to let them know that they didn't do th brought it back for the free oil change and tire rotation, they didn't do the rotate at all and when I called to let them know that they didn't do the rotate I was rudely spoken to by their service advisor. All the had to say was "I am so sorry to hear that, we will make it right" but instead I was questioned as to how I knew that they hadn't done the rotate (wear on the outer edge of the tire and tires in same location) and when I went to explain that he interrupted me to transfer me to a manager's voice mail (which I never was called back from). I am going to have someone look and make sure that the oil filter was actually changed now too. This car is less than a year old, and now I don't trust them for service work and I won't go back for my next car because of it, More

I recently purchased a used 2020 HONDA Civic at Safford Brown Arlington. It was the first highly computerized auto I had ever purchased. At first everything was good until I received the error message tha Brown Arlington. It was the first highly computerized auto I had ever purchased. At first everything was good until I received the error message that the radar sensor was blocked I did not know that all other sensing systems on the car would not work as a result. I had assumed that the used car salesman had checked this car out, but apparently they had not done a complete inspection. They should have hooked this car up for a computerized analysis prior to selling it to me so they could have found the problem. So when I took the car to the service dept to get this corrected, they could not find out how to fix it. I was glum about this when the General Manager Steven Birdsong happened to walk by and asked me what was wrong. I explained the problem, and he immediately went to the service dept and took up the issue for me. The car was fixed the next day, and Mr. Birdsong even refunded the $900 I had paid for the first unsuccessful repair. Now the car is perfect and a pleasure to drive. Mr. Birdsong is a terrific GM, and took a personal interest in my situation. I had never experienced that and am very grateful to him. With managers like him, I would never think of buying a car anywhere else. Safford Brown Arlington has the best people, and they stand behind what they sell! This was a great experience in buying a used car. Great car, great people! More

I just had an excellent experience buying a new car at Stafford Brown Arlington.This is the 5 th Honda that we have bought in 24 years with Zaman Sher he is simply the best I will only buy a new car throu Stafford Brown Arlington.This is the 5 th Honda that we have bought in 24 years with Zaman Sher he is simply the best I will only buy a new car through him.professional and putting the customers interests first to make sure that the entire buying experience is rewarding and that he insures that we get the car that we wanted and the best possible deal .i would give Zaman my highest recommendation. Jim Clark More