Sacramento Chrysler Dodge Jeep Ram

I am another person who drove 2 hours to buy a Jeep Gladiator that I had been texting and emailing this dealerships personell about for over a month. Since its such a long ways off I needed to have thi Gladiator that I had been texting and emailing this dealerships personell about for over a month. Since its such a long ways off I needed to have things in place before coming to purchase. During the negotiation the vehicle received a few markdowns in price. We discussed out the door pricing each time and what that would look like. I was consistantly offered the vehicle at the price point plus approx. 10 percent for license tax and registration. that was the out the door price. So the truck hit 27500.00 add 2750.00 and the truck is right at 30250.00 inline with previous quoted numbers. I sent several messages saying we were coming to buy the truck at this price point. They seemed excited. I got there, my wife loves it, its the perfect truck for us, then we set down and we are ready to sign paperwork. Its an easy purchase for us, and the price is right. THEN! Surprise! they bring out a piece of paper that shows 4100.00 more for things that they had permanently attached to the truck. nitrogen in the tires, catalytic convertor etching, car security alarm system, and inside and outside special vehicle protectants. I said I don't need that and that was not in any conversation that was had before coming 2 hours to buy. They would not budge, they showed me where their website states there may be extras added at the dealership. But with no prices. This is really wrong and a poor business ethic, plus there was ample opportunity during the month of communication that this could have been disclose. I was baited, and it worked. Once an item is added to the vehicle permanently it must be part of the saleprice. It is no longer an option or addon at that point. It was very upsetting. I am a 63 year old semi disabled veteran, long trips are really hard for me plus the gas and stuff to get there. We did not buy under these terms, and I would never buy under these terms. I was already a fool to make the trip it seems. My wife and I left very disappointed. Buyers are not obligated to purchase add ons. Don't get caught in this trap that this old veteran got in. This will be reported to the fair trade commissions better business bureau process for further investigation. The resolve would be selling the truck at the 27500 plus tax, license and registration and no other adds. Plus 100 bucks in fuel I wasted. More

The worst mechanics ever! They kept my car at their shop for a week to literally destroy it! When I picked it up from there, the main issue I brought it in for was never fixed They kept my car at their shop for a week to literally destroy it! When I picked it up from there, the main issue I brought it in for was never fixed, and about 10 other issues and problems were noticed after I drove it for a couple of miles, including leaks, strange sounds, etc... They simply took thousands of dollars to break my car. More

We had some issues but we were able to get these worked out with the Service Manager. out with the Service Manager. More

I have had so much trouble with Darren one of the employees there and got the runaround try and charge me for things that were covered by my insurance. Terrible service asked to speak to a supervisor employees there and got the runaround try and charge me for things that were covered by my insurance. Terrible service asked to speak to a supervisor or a manager was on hold for an hour which no supervisor ever came on and called back another day and asked for a supervisor or a manager, and Darren gets on the phone, I don’t know who is above the mechanics there this is the third time a family member has used them and terrible service. Terrible results. More

If I could score negative, I would. My 1999 JGC needed a new heater core and the left turn signal was malfunctioning. I dropped off my car 10/19/2023, got an estimate for the heater c My 1999 JGC needed a new heater core and the left turn signal was malfunctioning. I dropped off my car 10/19/2023, got an estimate for the heater core and turn signal repair at ~$4000, plus additional recommended repairs for $2500. I knew that repairs might take a little longer due to the auto worker strike happening at the time. After I authorized the heater core and turn signal repair, I didn't hear from them until 01/19/2024 and only after I called them a few times. I picked up my car on 01/24/2024 and the coolant was low, the tires were low, the battery wasn't charged, the tachometer and speedometer weren't registering. I returned the vehicle and didn't get it back until February. There were extra bolts in the wiper well, there were knobs missing, and the dashboard was reassembled poorly but heck, I needed a car. Today is 04/02/2024 and my left turn signal doesn't work!! I've called the service manager and "he's not available." Let's see what he says. The technician competency is very poor and not worth the risk. More

Sacramento CDJR was great to work with, Luis was our salesperson and he got our purchase completed. salesperson and he got our purchase completed. More

I have a fully paid Mopar Vechicle Protection Plan with with Chrysler servicing dealership. This protection plan (MVP) and Chrysler dealership have given me the round around whenever I tried to get a cove with Chrysler servicing dealership. This protection plan (MVP) and Chrysler dealership have given me the round around whenever I tried to get a covered part service. The service department at Chrysler and MPV doesn't honor my plan in a timely matter ie parts are not ordered, cannot contact anyone in the service department to return phone calls, I visit the sevice department in- person surprisely the personnel are in an all day meetings. The covered parts are too expensive for me to pay out- of-pocket which is why I paid for this plan. I will never do business with Chryler and Mopar again; however,I have two more hellish years on this plan. More

July 21st, 2023, I dropped my 09 Dodge Ram off at Sacramento Chrysler Dodge Jeep Ram on Folsom in Sacramento to fix two codes that kept popping up. Code # P0443 and P0305. Ben Steinhoff called and Sacramento Chrysler Dodge Jeep Ram on Folsom in Sacramento to fix two codes that kept popping up. Code # P0443 and P0305. Ben Steinhoff called and advised that I would receive a call before 3PM to advise what the issue was, I never received a call. I kept calling, Ben was supposedly busy and would return the call. No call back from Ben on Friday as I never authorized my truck to stay overnight with Dodge without knowing what was going on with the truck. I called 4 times Saturday morning just to be told that Ben would return my call, saying he would call within 30 minutes, the next call I made I was asked “Oh, he has not called you yet”. I had to take my wife’s car and drive to Dodge just to be told they had no answer yet and I would receive a call Monday. On Monday I called, we discussed the codes and I authorized to fix and clear the codes as this would supposedly take 2 days. They had to order some test for another $500.00. Ben advised that I needed a new engine block so the check engine light would not be off, I know that I do not need a new engine block for 27,000 dollars. I finally was able to pick up the truck after being advised that the codes were fixed on the 27th. That Saturday I drove all the way to Placerville and noticed that my engine cover was in the back of the truck bed, I checked the engine and all 4 coil packs on the driver side were unbolted. The shroud fan cover was unbolted and the hose for the throttle body was unbolted. All of this is extremely dangerous. I took my truck to a smog shop to run a diagnostic scanner and the same codes that Dodge supposedly fixed popped up along with a new code P0113. Dodge fixed absolutely nothing on my truck. The smog OBD II Diagnostics sheets are attached, dated Aug 4th 2023 showing the code P0443 and P0305. I left a message for someone to return my call. The manager Dan from Dodge called July 29th, I explained all that occurred, Dan advised that he was removing Ben from the vehicle and promised to have someone call that Monday to get the vehicle back into Dodge, and offered a free rental. I received no call Monday, my wife left several messages on Dan’s phone at 916-588-6676, she even left a message that Monday around noon inquiring when would we receive a call that Monday as it was already afternoon. We left messages Tuesday and also Wednesday, heard nothing back, we were being avoided. My wife drove to Dodge that Thursday and got the run around, Dan was supposedly not in. Tried calling the office direct, Dan is not available. Dodge flat out stole my money. I paid $1,348.81 for nothing. I am submitting all of this documentation and proof to BBB, also to California’s Bureau of Automotive Repair. I would NEVER allow this place to fix any vehicle of mine again as they pretend to fix. More