Saab of Beverly Hills

I was very pleased with how my service needswere met on I was very pleased with how my service needswere met on my last visit. The ease of getting me to and from work while my vehicle was serviced fast, s I was very pleased with how my service needswere met on my last visit. The ease of getting me to and from work while my vehicle was serviced fast, smooth, and stress free; just how I like it! This is my 2nd vehicle leased from your dealership & I must say that due to the service I always receive at your location; you are highly recommended to others by me whenever I am approached about or complimented on my vehicle. I just wanted to thank you all; again for the great, professional, and friendly service I am always sure to receive at Martin Cadillac. I appreciate all your hard work and want to point out Reggie Shelton who has always taken care of me. You really made my Friday, thanks! Sincerely, Mrs. Lizette Valdez More

Steve Estrella, my salesperson, was knowledgeable, friendly, and very professional. Working with Steve was the most positive experience I have ever had buying a new car. My husband has purchased man friendly, and very professional. Working with Steve was the most positive experience I have ever had buying a new car. My husband has purchased many new cars, and none of these experiences came close to our experience at Beverly Hills Saab. Vivian in the finance department was so friendly and helpful. There was no pressure to purchase extras we were not interested in. She got all the financing paperwork completed quickly, and explained everything in detail. Tina, the Manager, considered my offer carefully and did everything she could to put me in my beautiful new Saab. It was such a pleasure buying this car that I am telling my colleaque who is looking for a new car that this is the best dealership around! Many thanks to Steve, Vivian, and Tina!!!!!!!!!!!!!!!!! More

These guys leased me my saab station wago at their employee rate, and pulled every trick in the book to get me financed. We ended up leaving late on a weeknight, but everyone hurried to get it all the employee rate, and pulled every trick in the book to get me financed. We ended up leaving late on a weeknight, but everyone hurried to get it all the paperwork done, but I suspect it was more for they all wanted to get home ...lol They get an A plus for Service. More

2004 9-5 owner (also purchased here). Been in to have 15k and 30k services (I do my own 5k oil changes and tire rotations), as well as a recall (PCV, as I recall). Also, the battery died while under warrenty and 30k services (I do my own 5k oil changes and tire rotations), as well as a recall (PCV, as I recall). Also, the battery died while under warrenty. My Service Dept interaction was fine, car was done on time in each instance. The battery was a spontaneous arrival at mid-day during the week (no reservation made) and they dealt with it right away. While I have been there the Service Dept's interaction with other customers has also been courteous. No problems with this dealer. More

Extremely rude service. He was very condescending and arrogant the second the sale was final. All that was promised was never fulfilled to make up for my horrible sales experience. Now it seems that he's arrogant the second the sale was final. All that was promised was never fulfilled to make up for my horrible sales experience. Now it seems that he's been made General Manager. I'd recommend to anyone to go to any other dealership BUT Saab of SM More

I went in for a reprogramming of a new key and some warranty work. The service rep originally told me that they wouldn't charge me for the reprogramming, then when I went to pick up the car there was a warranty work. The service rep originally told me that they wouldn't charge me for the reprogramming, then when I went to pick up the car there was a charge on the invoice. This really annoyed me. Additionally, they didn't start working on the car until the day AFTER I dropped it off, but the service rep said that that they would wash my car and have it ready by the next day. When I picked up the car it was just as dirty as I left it, two days prior. This is not the first time this has happened at this dealership. <br><br>Many times I have called the service department, been sent straight to voicemail and no one has returned my call. This is not professional. If you have a choice, bring your car somewhere else for service. Unfortunately, the other Saab dealers are not remotely close to my house. More

This dealership flat out lied to me to sell a used car. They claimed that the used 9-3 in which I was interested was Saab "Certified." Several significant mechanical problems that followed after I bought They claimed that the used 9-3 in which I was interested was Saab "Certified." Several significant mechanical problems that followed after I bought the car revealed that it never was. In addition, they're as nice as can be while selling; but if you have a problem, you'll see the polar opposite: rudeness and arrogance. More