SONS Chevrolet Cadillac

Buyer Beware! I want to share my recent experience at SONS CHEVROLET of Columbus. I will begin by stating that I am an active duty Soldier stationed on Fort Be I want to share my recent experience at SONS CHEVROLET of Columbus. I will begin by stating that I am an active duty Soldier stationed on Fort Benning with over 20 years of time in service. Part of the reason I chose to give SONS CHEVROLET my business was because they consider themselves the 'Military Headquarters of Columbus'. I had hoped that because of this, I would be treated with respect and fairness. On 26SEP2022, I purchased a 2020 Nissan Pathfinder with 33,800 miles from SONS for $31,000. On 30NOV2022, the vehicle was making strange noises from the engine, so I attempted to drive it to Columbus Nissan HQ. I made it halfway there and lost power. I had it towed. At Nissan, they told me it would take 24-48 hours to diagnose. The following day, they called and let me know that there was no compression in Bank Two and told me I would need a new engine for $16,000. I immediately called SONS CHEVROLET and was told not to worry, the vehicle still had a Power Trains Warranty. I called Nissan and informed them. They got back to me a week later and told me the warranty had been denied. The reason? The engine was not original. In fact, it was not even a Nissan engine. All of this was new information to me. SONS CHEVROLET had certainly not mentioned to me that the two year old car I was purchasing did not have the original engine. I bought it 'As Is' and did not specifically ask if the engine was original. I just assumed that a two year old vehicle with 33,800 miles that I paid $31,000 for would have the original engine. Or at least that if it did not, the dealership would let me know this pertinent detail... As of now, my vehicle has sat at Nissan HQ for 20 days as I continue to make payments on it. My wife has been making multiple trips to Fort Benning to drop off and pick me up from work. SONS CHEVROLET has refused to provide us with a loaner as we work through this situation. After initially telling me that they will look in to it, SONS CHEVROLET has now refused to respond to emails, phone calls or direct visits. When I stopped by during my lunch hour last Friday, I was told that the person I needed to see was not available but would be sure to call me back. No calls... I do not know if it is illegal to sell a pre-owned vehicle without disclosing that it does not have the original engine. It is certainly a shady way of doing business in my opinion. I am also extremely disappointed with SONS CHEVROLET's refusal to even discuss the issue or offer any help or support whatsoever. This is how the 'Military Headquarters' dealership of Columbus treats active duty Soldiers. I would hate to see what they do for everyone else. Be careful when dealing with SONS CHEVROLET. Kevin Sweet More

Randi B. has had zero contact with me while my vehicle was in for repair. I was told when I called on Monday 19th that my parts were in and my repair would ta has had zero contact with me while my vehicle was in for repair. I was told when I called on Monday 19th that my parts were in and my repair would take ONE DAY. I dropped my car off Tuesday around 9:30 AM and no one contacted me that day. I called later in the day to ask the status and was told "Randi is at lunch she will call you back when she returns." I did not get a call back Tuesday to tell me the delay. I called Wednesday around noon and was told the same thing. Randi is at lunch she will call you back. I called AGAIN on Wednesday at 2pm and apparently Randi must get a 2 hour lunch break because she was still at lunch at 2 pm. It was not until Thursday did I get any type of contact from someone at Sons. I did not get a call as I had requested more than once. I got a text message from some automated service saying my car would be ready to pick up Friday at 4 pm. I was informed via this automated text service there was a delay getting my parts even though on Monday I was told the parts are already in. I called just now at 3 pm to ask if my car would be ready as expected from the automated system quoting 4 pm pickup time. I was told NO it will in fact NOT be ready. I asked why I was not given a call or update when my car would not be ready at the stated pickup time and was told "You estimator Randi is not here today" SO essentially no one looked at my repair at all today to check on it and since Randi was out and did not tell me ahead of time the delay I will now be without my vehicle for an entire WEEK when I was told a simple one day repair. If it was going to take longer than one day I would like to know so I could have arranged a rental car instead of being jerked around all week without answers by your staff. More

Overall, an excellent visit to Sons Chevrolet culminating in the purchase of a 2019 Silverado 2500. Mr. Kraig McAhren was our sales professional and that is what he was, the consummate professional. Kraig wa in the purchase of a 2019 Silverado 2500. Mr. Kraig McAhren was our sales professional and that is what he was, the consummate professional. Kraig was very informative, personable, and was there to represent us as the buyer. Most of our visits to car dealerships in the past have been chaotic, this was quite the opposite; thank you Kraig. More

Great customer service from Kraig! We were first time buyers not sure what to do and he helped the whole way. Love our GMC Canyon. buyers not sure what to do and he helped the whole way. Love our GMC Canyon. More

DO NOT buy a vehicle from this dealership if you live out of state!! When they tell you that the price your paying is everything out the door, there not telling the truth!! They don’t know how to figure out of state!! When they tell you that the price your paying is everything out the door, there not telling the truth!! They don’t know how to figure out of state sales tax!!! The sales Manager Chris, and General Manager handled the situation all wrong!! To top it off they hung up on me, what professional company does that?? Especially after just getting $40, 000 cash for a purchase!!! VERY UNPROFESSIONAL!! DO NOT buy a car from Son’s Chevrolet!! More