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S & K Buick GMC - Service Center

Springfield, IL

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141 Reviews

141 Reviews of S & K Buick GMC - Service Center

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March 21, 2020

Your employees always ready to make customer happy. I come in for oil changes and tire rotations and your garage employees very nice and thorough. I totally trust them with my car and am assured they wi More

by DDURHAM1120
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Gwinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2020 -

S & K Buick GMC responded

Thank you for your wonderful review. Rob and Rodney appreciate your praise! We will continue to make your experience here 5 star. Have a wonderful day! Jim Kroll General Manager jim.kroll@skbuickgmc.com

March 19, 2020

Great service, as always. 3 GMC truck. Victoria Swalley and Ron Gwinn are super qualified. Planning on purchasing another Truck in the very near future. More

by Placerville218
Recommend Dealer
Yes
Employees Worked With
Victoria Swalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Gwinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2020

My husband and I have always enjoyed every experience at this dealership, from sales to service and to payment. Bart is the best at sa More

by n.carlen
Recommend Dealer
Yes
Employees Worked With
Rob Gwinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bart Yeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty Howard
Mar 14, 2020 -

S & K Buick GMC responded

Thank you for the wonderful review! We will continue to make your experience here 5 star. Bart appreciates your praise. Have a wonderful day! Jim Kroll General Manager jim.kroll@skbuickgmc.com

March 06, 2020

I'm always satisfied with the service from S&K Thanks to Rusty Masten for taking the time to contact my warrenty. I appreciate all the help from everyone when I have to have a service done. More

by MARLENE823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Masten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2020 -

S & K Buick GMC responded

Thank you for your wonderful review. Rusty and our team appreciate your praise!! We will continue to provide you excellent service. Please continue to call us with any vehicle needs. Have a wonderful day! Sincerely, Jim Kroll jim.kroll@skbuickgmc.com

March 04, 2020

S&K Has been very good about trying to help me get a problem resolved on my Chevrolet pickup. They have worked on it many times I have taken very good care of me. When I call and told them I had a emerg More

by chiprdl
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2020 -

S & K Buick GMC responded

John, thank you for this wonderful review. Rodney appreciates your praise. We will continue to make your experience here pleasant. Thank you for your loyal business and have a wonderful day. Jim Kroll General Manager jim.kroll@skbuickgmc.com

February 29, 2020

I have always had a most positive experience with the service department and Rob in particular. He is what a customer service agent should be. More

by David.morse
Recommend Dealer
Yes
Employees Worked With
Rob Gwinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2020 -

S & K Buick GMC responded

Thank you for your review. Rob thanks you for your praise. We are happy to hear your experience was great and please call us anytime with any needs you have. Thank you again for your business! Sincerely, James Kroll jim.kroll@skbuickgmc.com

February 29, 2020

S&K Pontiac GMC is a great dealership to deal with. Everybody seems friendly and eager to help. The service staff members are always concerned with your needs and concerns when dealing with your vehicl More

by BGS
Recommend Dealer
Yes
Employees Worked With
Rob Gwinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2020 -

S & K Buick GMC responded

Thank you for your wonderful review! It is great to hear we have generations coming back to us. Thank you for sharing that. We appreciate your business and we will continue to make your experience here pleasant. Please contact us with any needs you have. Have a wonderful day! Sincerely, James Kroll jim.kroll@skbuickgmc.com

February 28, 2020

I called Rob Gwinn and he quickly set up a appointment for me. He contacted me the after I dropped my truck, had the probled diagnosed and fixed the same day. Thank you very much S&K, I'll be back for ser More

by Jeff.tribble0859
Recommend Dealer
Yes
Employees Worked With
Rob Gwinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2020 -

S & K Buick GMC responded

Thank you for the wonderful review! We are glad our service department expedited your needs. Rob appreciates your praise. Thank you for your business and please call us anytime. We will continue to make your experience here 5 star!!! Sincerely, Jim Kroll jim.kroll@skbuickgmc.com

February 27, 2020

S&K corrected problem caused by another entity. I had an oil change and coincidentally replaced the cabin filter. In doing this replacement, Valvoline installed the new cabin filter and crimped the More

by GeneralJohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bart Yeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Masten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2020 -

S & K Buick GMC responded

Thank you for your review! Bart, Russell and Rodney appreciate your praise. I am glad we were able to fix the problem Valvoline created for you. Thank you for your business and we will continue to make your experience here pleasant. Please contact us with any needs you have. Sincerely, James Kroll jim.kroll@skbuickgmc.com

February 27, 2020

Effectivly handled an additional service request not previously scheduled and delivered vehicle well ahead of anticipated time. I was well pleased as ot savex me an added trip in about 2 weeks. More

by tepattr1
Recommend Dealer
Yes
Employees Worked With
Russell Masten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2020 -

S & K Buick GMC responded

Thank you for the wonderful review! We are glad our service department expedited your needs and saved you time. Thank you for your business and please call us anytime. We will continue to make your experience here 5 star!!! Sincerely, Jim Kroll jim.kroll@skbuickgmc.com

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