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S & K Buick GMC - Service Center

Springfield, IL

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141 Reviews

141 Reviews of S & K Buick GMC - Service Center

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May 04, 2020

Friendly service from time I called for warranty work Dropped truck off in morning, offered a ride but had made arrangements. Phone call saying truck was ready. Met by friendly personnel when I picked t More

by curtvhunter
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020 -

S & K Buick GMC responded

Thank you for this wonderful review! We pride ourselves on our great service and we are happy to see that you were in good hands while having your vehicle serviced. We look forward to taking care of you again in the future. Jim Kroll General Manager S&K Buick GMC

May 01, 2020

I go to S&K for several reasons. One is because that’s where I bought my Sierra and just to name another is that it’s my favorite dealership in Springfield and there’s a lot of them. The staff is great an More

by Hatfieldbryan1
Recommend Dealer
Yes
Employees Worked With
Rob Gwinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Means
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Pflug
May 02, 2020 -

S & K Buick GMC responded

Thank you Bryan for this fantastic review. We are so proud to be your favorite dealership, it means a lot to hear you say that. We will continue to do our best for you and make all your visits here great ones. Thanks again! Jim Kroll General Manager S&K Buick GMC

April 30, 2020

Wonderful service in this challenging time. Rodney in service was clear about all the charges, helpful in finding the parts to fix my problem. Hunter and Jeff were awesome, returning my now repaired tru More

by len
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kallister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Hayes
Apr 30, 2020 -

S & K Buick GMC responded

Thank you Len for the 5 star review! We are very pleased we could get everything fixed and get your truck back to you with out you having to leave the house in these strange times. We look forward to your future business. Jim Kroll General Manager S&K Buick GMC

April 29, 2020

Great experience. Rodney was very prompt and explained everything very well. Good communication through the entire process. That is why we continue to use S&K for service. Thanks More

by matrisch.ryan
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2020 -

S & K Buick GMC responded

Thank you so much for the great review. We will continue to be prompt and make sure all of your needs are taken care of. Rodney will appreciate the praise, and thank you again for the review. Jim Kroll General Manager S&K Buick GMC

April 26, 2020

Great all around dealership! The dealership is great, sales and service are always very helpful. I enjoy scheduling and being there with their staff including paying to get my ca More

by JUDGEEDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Gwinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hahn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2020 -

S & K Buick GMC responded

Thank you so much for the wonderful review! We are so pleased to see that your sales and service experience is always great when you come to S&K. We look forward to taking care of you in future. Jim Kroll General Manager S&K Buick GMC

April 22, 2020

Rodney has always been very helpful, kind and friendly. He explains everything very well and gives you the needed information and print outs. It is always a pleasure. More

by Amanda
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2020 -

S & K Buick GMC responded

Thank you Amanda for the 5 star review! We are pleased to see that Rodney is taking such great care of you and he will appreciate the praise. We look forward to doing business with you again in the future. Jim Kroll General Manager S&K Buick GMC

April 16, 2020

S and K Buick takes comprehensive care of the customer from sales to repair to detailing to trade in. This care gives complete customer satisfaction. More

by brucemarshall3
Recommend Dealer
Yes
Employees Worked With
Victoria Swalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Gwinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shout out to detail shop
Apr 17, 2020 -

S & K Buick GMC responded

Thank you so much Bruce for the 5 star rating! We are pleased to know that you have been well taken care of during your sales and service visits. We look forward to taking care of you in the future for any of your vehicle needs. Thank you again. Jim Kroll General Manager S&K Buick GMC

April 12, 2020

Can’t say enough good about this dealership,Everything Can’t say enough good about this dealership, Everything from purchasing my 2015 GMC Denali and keeping it serviced is simple and stress free, The sa More

by Mark Grigiski
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Gwinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Steele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Keene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2020 -

S & K Buick GMC responded

Mark, thank you so much for the 5 star rating. We love hearing the positive feedback from our customers and love hearing that you are being treated well. Please let us know if there is anything else we can do. Our staff will continue to make each one of your visits a 5 star experience. Thanks again! Jim Kroll General Manager S&K Buick GMC

April 01, 2020

Totally dissatisfied when extended warranty on vehicle I bought at this dealership is needed I get told it’s not covered. Feel ripped off. I have been a 30 year customer at this Dealership and my family’s f More

by MWidger257
Recommend Dealer
No
Employees Worked With
Rodney Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Kroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kapp
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2020 -

S & K Buick GMC responded

I would like to personally speak with you regarding your complaint and what was not covered. Please give me a call at (217) 544-0771. I look forward to speaking with you. Jim Kroll General Manager jim.kroll@skbuickgmc.com

March 29, 2020

Oil change and tire rotation on my vehicle. The service manager knows what to be done on my car. I also had my phone programmed into the car. More

by DALTES
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2020 -

S & K Buick GMC responded

Thank you for your wonderful review. Rodney appreciates your praise! We will continue to make your experience here 5 star. Have a great day! Jim Kroll General Manager jim.kroll@skbuickgmc.com

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