S & K Buick GMC

Great New Car Buying Experience This is the second car I have purchased from S&K. Joe Lukas was professional and very helpful throughout the transaction. I traded in a GMC Terrain th This is the second car I have purchased from S&K. Joe Lukas was professional and very helpful throughout the transaction. I traded in a GMC Terrain that I had originally purchased from S&K, and the sales and service experience were great. There was no doubt in my mind where my next car would be purchased. I would recommend S&K to anyone who is looking for a great experience when buying a car. More

Great online and in person experience! My wife and I had been looking for a new vehicle for over a year. We visited many dealerships, and called dealerships we found online. None came up wi My wife and I had been looking for a new vehicle for over a year. We visited many dealerships, and called dealerships we found online. None came up with a satisfactory deal for us. We ended up finding a Buick Enclave online with S&K Buick GMC. Called the service manager to asked about the vehicle. We told him about the vehicle we wanted to trade. We made a conditional deal over the phone. It was enough to get us to drive 4 hours each way to buy the vehicle. When we arrived the vehicle was prepped and paperwork prepared. It was the best vehicle buying experience we have ever had. We love the vehicle! It was BETTER than advertised. Thanks John, Marc, and Bob! More

Sales and Service second to none I began having my car serviced at S&K about a year ago. They have always done a great job and treated me fairly. Recently Joe helped me to get out of I began having my car serviced at S&K about a year ago. They have always done a great job and treated me fairly. Recently Joe helped me to get out of a bad decision from another dealership and get me into the vehicle I have always wanted. The price was fair and the process was easy and hassle free. I would recommend this dealership to anyone. More

Best Dealership I have even gone to I own a GMC and a Subaru. I have had much success with both vehicles. That being said, S&K GMC is simply and hands down the best dealership and servi I own a GMC and a Subaru. I have had much success with both vehicles. That being said, S&K GMC is simply and hands down the best dealership and service provider in the area. I would run out of space for all the positive words, "Practically Perfect In Every Way!!!!!!!!!!" A. J. Brown I can not thank you enough. My wife's Subaru broke down on I-55. I was at work. I made one phone call to you. You arranged for a tow and ensured her safety. You organized the service needed. I have never felt so protected and taken care of. You provided for my family while I was out of the area at work. You truly have made a statement that I hope other dealerships will take a page from. I have been in the Springfield area for 14 yrs now and I have dealt with other dealerships. I have never been steered wrong or had service or work done that was not needed. If you want the definition of professionalism and value and customer care. Look no further. S&K GMC is the first, last, and only place to shop, buy, and have service done. Thank you A.J. Brown and S&K GMC truly a great combination in the Springfield, IL area. More

Dear S&K, We blew a transmission on I55 with our Dear S&K, We blew a transmission on I55 with our Chevy Suburban pulling a travel trailer Thursday Dec26th. We're from Iowa and knew no one in Springf Dear S&K, We blew a transmission on I55 with our Chevy Suburban pulling a travel trailer Thursday Dec26th. We're from Iowa and knew no one in Springfield. After asking around we got the name S&K and went on the Internet and got their number. AJ Brown went to work and got us a tow truck and towed our trailer himself to S&K. Within 24 hours it looks like he'll have us back on the road. This, to me, is beyond all expectations. If we were going to break down, this is the place without a doubt! Thank you AJ and all the S&K Dealership for your outstanding service! Tom and Teri Wilton, IA More

Mr. Stuart Gibbs made shopping for a new vehicle a pleasure not a chore. He was knowledgeable, professional, and courteous as a sales consultant at S & K Buick/GMC. I won't hesitate to do business or pleasure not a chore. He was knowledgeable, professional, and courteous as a sales consultant at S & K Buick/GMC. I won't hesitate to do business or refer friends/family to each in the future. Great auto buying experience. Mr. Simon Norton was quite easy going, non-pressuring and helpful during the financial and after sales experience at S & K Buick/GMC dealership. He was much more approachable than with my last buying experience at another dealership. More

Very friendly and helpful. Tried to get us the best deal for the money. They were upfront and very honest. They delivered on the price point we were quoted when we went to finance the vehicle. I would buy f for the money. They were upfront and very honest. They delivered on the price point we were quoted when we went to finance the vehicle. I would buy from them again. More

Hank Diaz was great! Very Personable and friendly. He really made my Dad and I feel comfortable with our purchase. The car is excellent! I have already put 3000 miles on it.. Can't stop driving it! really made my Dad and I feel comfortable with our purchase. The car is excellent! I have already put 3000 miles on it.. Can't stop driving it! More

I can not believe how amazing of an experience my husband and I had at this dealership. After visiting countless dealerships not finding the car we wanted or salesmen driving around with us, talking abou and I had at this dealership. After visiting countless dealerships not finding the car we wanted or salesmen driving around with us, talking about illegal activities they participated in or asking us 3824983 questions and needing so much information when we were just browsing it was SO refreshing being at a dealership where the people were down to earth and just amazing to work with. Jose got us the car we were looking and more all for a price that fit our budget. Also this was the fastest I have EVER gotten out of a dealership, less than 3 hours. No hoops to jump through, no waiting on banks to approve a loan just fast service. I would highly recommend this dealership and their salesmen to anyone looking to buy a car. It might be weird to say but Jose didn't pressure us into buying the car at all, he could care less if we bought one but he sure as heck worked hard when we decided :) Oh and Simon did amazing with all the paperwork- so fast and professional! <3 Seriously best dealership ever! More

This place has horrible service and will cost you a lot of money along with disrespect from clueless employees. They gave me a diagnostic on my car for a PASSENGER door being broke and i was told i needed of money along with disrespect from clueless employees. They gave me a diagnostic on my car for a PASSENGER door being broke and i was told i needed a DRIVER's door module. I was already told by 1 Stop Auto Shop that I needed a module for the door but without the proper test, which only certain places have due to high cost, could not be sure. I then took it to S&k at the recommendation of 1 Stop. i went to autozone to get parts for something else already getting fixed and they told me to try landmark cadillac because they might be cheaper. To my surprise it was whole $100 cheaper. I called back to verify the price at S&K and A.J. Brown, the service manager that made this a horrible experience, immediately caught an attitude and told me "well take it over there then." I am a Soldier and a single parent. We don't make a lot of money and every penny counts so i went over to landmark. I called again to ask what exactly i needed and i was told a DRIVERS DOOR MODULE. I said why would i need that for a passenger door. He cut me off and said again, very rudely, A DRIVERS DOOR MODULE! i said ok i'll tell them. I went to landmark but I did not get another $90 diagnostic because i figured that would be ridiculous and trusted A.J. Brown. I said why would they say i need this part for the passengers door and landmark said with it being electrical it could be causing an issue in the other door but had no way of knowing without the diagnostic. The part being electrical cannot be taken out once it's in. The people at Landmark said that the DRIVERS DOOR MODULE that A.J. Brown told me i needed did nothing. A.J. told me they are ignorant and had no idea what they were doing. The guy working on my car has been working on Cadillacs for 35 years according to the certifications on his wall. A.J. said it must be reprogrammed. They said it didnt need it, their diagnosis was just wrong. I went back to S&K expecting a reprogramming and be done with it. A.J. walks back in and said "we went in and it DOESN'T need reprogramming (just like landmark said) it works just fine." I said “no that's not true the passenger door still does not work.” He said “but its here for the drivers door.” I said no that door has never had an issue. He said "you brought it here for that and you knew exactly why you brought it here and understood that when you brought it." I'm furious at this point and said, "Why would i bring something that works to see you and you told me on multiple occasions it was the DRIVERS DOOR MODULE. Apparently you didn’t check to see if the door worked." He continued to call me a liar without using the word, completely disrespecting me. They checked the car again and the PASSENGER DOOR MODULE, at $367 and all the time i've taken off work resulting in a loss of over $100 in wages, was the issue! I recorded by video, from my cell phone hip case the whole second conversation as his boss Randy Powell sat there and let A.J. disrespect me again and call me a liar saying that him and his team knew exactly what they were doing and what i asked for. So WHY did this man and his team NOT CHECK THE FUNCTIONALITY OF THE DOOR AND HOW IF THE DOOR STILL WORKED WAS IT BROKEN! He told me and his boss that the notes in the computer, which are written by him and his team, not the computer, stated it was that door. A.J. Brown and at this point S&K Buick on Dirksen in Springfield, IL IS A DISHONEST USED CAR DEALERSHIP! DO NOT TAKE YOUR CAR FOR SERVICE THERE! I cannot speak on the sales teams or the quality of their cars, only on the service teams inability to tell the truth when they make a mistake costing me at this point over $500. I also informed them on video that i have uploaded to Youtube, if you'd like to see it, that i will be taking them to court, the attorney general’s office, and the better business bureau as well as news channel 20. More