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Rye Subaru - Service Center

Rye, NY

4.7
731 Reviews
Call Service Center (914) 690-7239

731 Reviews of Rye Subaru - Service Center

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September 04, 2024

Glenn is a very easy going person, very helpful, and professional. All the employees there are great. I don’t recall having a bad visit in the nine years since I purchased my car at Rye Subaru dealershi More

by DROSA2901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Glenn met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

September 03, 2024

I found that my brakes were still a bit squeaky following my recent service appointment. . More

by AJOHN794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Rye Subaru responded

Thank you! Tamar and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rye Subaru.

August 31, 2024

Yes Tamar was very professional and nice! I wasn't there very long, I was in and out More

by KS2854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Rye Subaru responded

Thanks for sharing about your experience with Tamar here at Rye Subaru. We appreciate your business and hope to see you again soon!

August 30, 2024

The employees were very friendly, efficient and trustworthy. The atmosphere was pleasant, clean and tidy. More

by DDIANNI2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Rye Subaru responded

Thanks for sharing your thoughts about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

August 30, 2024

Tamar and team is always helpful and best in helping customers. Only such employees brings repeat customers to Subaru. Thank you More

by SHYAMSHETH
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Rye Subaru responded

Thank you for your business and this review. We're happy to hear that Tamar and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 29, 2024

I did not get a sticker for my inspection, so I had to return the next day for this. More

by SANDYE1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Rye Subaru responded

Hi, Sandy. Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Thank you.

August 24, 2024

Service was excellent. I had a loaner car until my car was ready. I had a good experience at Rye Subaru. More

by JGREENE313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2024 -

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

August 24, 2024

You sent us loads of coupons so we traveled 40 min for what we were told was oil change and tire rotation. You would only apply one of the many coupons sent and we paid $250 for this service. More

by MALETTLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamar Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Rye Subaru responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Eric Pagan, General Manager. (914) 967 6300 epagan@ryefordsubaru.com.

Sep 09, 2024 -

MALETTLAW responded

Hi Eric. I responded to you 11 days ago directly but I haven't heard back. In case you missed that email, I wrote the following: What you can do is retroactively apply some of these coupons and refund some of our money. There were two for oil and filter change, one for tire rotation, one wild card, one for replacing the cabin air filter and one birthday coupon. I appreciate your reaching out and look forward to a happy resolution.

August 22, 2024

Tamara was responsive and accommodating with my inquiries and concerns. Service department was truthful and detailed with their description of work. More

by LONGODIANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Rye Subaru responded

Thank you so much for your excellent review, Diane! We are so glad that Tamar had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

August 18, 2024

This dealership has been great for the one year that I have been using them. More

by RJNURICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Rye Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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