Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
784 Reviews of Rye Subaru - Service Center
Sort by
January 17, 2018
Rude service personnel who refused to give us information. My wife & I purchased a new Subaru Forester LL Bean Edition. We have been experiencing blown headlight bulbs for the past two to three years. Our me My wife & I purchased a new Subaru Forester LL Bean Edition. We have been experiencing blown headlight bulbs for the past two to three years. Our mechanic informed us that this is not uncommon with Subaru headlights and told us that we needed to purchase two new headlight housing assemblies. We needed to know if the headlight housing assemblies were different in the LL Bean edition than in the other Forester models for that year. I called on 01/16/2018 just before closing and spoke to someone in the service department. He told me that to give us that information he would need the VIN # of the car. I told him that I would contact him the next day. My wife called the next day and spoke to someone in the service department who told her that he would have to look that information up. When my wife informed him that she was aware of that and let him know about the conversation from the day before he told her that he could not give that information and that we would have to purchase the part from Rye Subaru. I then called SOA and reported this dealership. We do not have to purchase parts from them and for them to say that we would have to in order to get a question answered is a real money grubbing thing to do especially after we bought the car from them. More
by Kelvin Parris Jr
Employees Worked With
N/A
December 21, 2015
The Worst Customer Service Ever. Not only is their customer service awful, when I went to to have my car's air bags check, I had personally belongings stolen from the vehicle. I calle Not only is their customer service awful, when I went to to have my car's air bags check, I had personally belongings stolen from the vehicle. I called them about this and they brushed it off and essentially said that I was lying and trying to take advantage of the. Would expect more from Subaru. Wouldn't suggest going there even if it is your last option. Awful dealership. Worst I have ever dealt with. More
by SubaruFan
Employees Worked With
Mangers, service staff.
March 15, 2012
Purchased my vehicle new at this dealership. I only brought vehicle in for service when warranty related. Given the runaround and unsolicited advice from mechanics trying to discourage me. Service Mana brought vehicle in for service when warranty related. Given the runaround and unsolicited advice from mechanics trying to discourage me. Service Manager was accommodating only after I mentioned reporting to SOA. I find this dealership to be slack in quality of mechanical service and trouble shooting. After 4 years finally got to speak with one of the better mechanics there. Problems getting a loaner. I had to be persistent. When I purchased my new car the loaner policy was to get a new one of the same model (not a tiny car that I would not feel safe in). The loaners were filthy and smelled heavily of cigars. Regarding the Service Desk and one man in particular... He needs to realize he is serving the public as well as representing Rye Subaru. He is most condescending and hardly makes eye contact. Subaru has relocated the Service Dept and now that you are out of the "shop" take a lesson in communication and manners-be thankful for your job. Rye/Subaru shows preference and is accommodating to the local residents. This is a common fault in "privileged" Westchester County. I can see that Rye Subaru carries the lowest ratings. I know I am "dead on" about my experience with them. If they don't care, then they will disappear. More
by Subes
Employees Worked With
Jim, Eddie
June 21, 2011
I've never had a good service experience with this place. To begin, the service manage is a rude, obnoxious man who does not care about his customers. He began to argue with me telling me I was absolutely wr To begin, the service manage is a rude, obnoxious man who does not care about his customers. He began to argue with me telling me I was absolutely wrong about what was causing the problem with my car (I knew I was right, I've worked in the car industry, but the vehicle is under warranty so why should I be paying for my own parts and repair work). In the end I went elsewhere and found out I was right about the problem. I got my vehicle back missing a lug nut from them and they told me I brought it in without it (I didn't -- they lost it during a tire rotation). I will never, ever bring a car to these people for work ever again. They are absolutely horrible -- I've had to call SoA to complain about them. More
by Mac89
Employees Worked With
Several
