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Rye Subaru - Service Center

Rye, NY

4.7
767 Reviews

767 Reviews of Rye Subaru - Service Center

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April 03, 2021

Very efficient and calm From start to finish the interaction was done with precision. As the work involved straightforward and simple items I cannot truly comment on its quality. Said hello to Mike More

by STEVEDDS15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ferits
Apr 05, 2021 -

Rye Subaru responded

Thank you for your very kind review, Steve! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rye Subaru. Eric Pagan General Manager

April 02, 2021

The service/labor was completed in a timely manner and use of a loaner car was especially appreciated and convenient. The text reminders were helpful More

by DZHAPPAS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service representative
Apr 02, 2021 -

Rye Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Pagan General Manager

March 29, 2021

Tamar Thomas was very kind, friendly and cheerful! She's Tamar Thomas was very kind, friendly and cheerful! She's a people person for sure. You are very lucky to have her as a Service Advisor. More

by ANAHIDHAMPARIAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
Mar 29, 2021 -

Rye Subaru responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rye Subaru.

March 29, 2021

Quick and courteous! Easy to arrange and no stress! I know I can always rely on Rye Subaru! Will be sure to recommend it to my friends. More

by JDONEILLJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Rye Subaru responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rye Subaru. We look forward to having you as one of our valued customers for many more years to come!

March 29, 2021

Everything was fine with one exception. A procedure which your recall letter stated would take about thirty minutes took over six hours and I did not receive a call telling me of the delay. More

by MMALINA1
Recommend Dealer
Yes
Employees Worked With
A service manager
Mar 29, 2021 -

Rye Subaru responded

Thank you so much for your honest review. We are so glad that we had the opportunity to work with you. We will share your comments with the team. Please don't hesitate to reach out if you need anything else.

March 29, 2021

From the moment I arrived at Rye Subaru, I was treated with friendliness, professionalism and respect. Although I arrived early, my car was taken in immediately, and I had zero wait time before I was seen More

by KIMKAIMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Estrada, Annie Amorosana
Mar 29, 2021 -

Rye Subaru responded

Kim, Thank you for the kind words for our service department! Eric, Annie and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Pagan General Manager

March 27, 2021

Who still prints in this day an age . Everything is digital, paperless . I do not know need a printout of invoice when you can scan it and sent it to me via e-mail. Especially during a pandemic dig More

by Lllj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not listed
Mar 28, 2021 -

Rye Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 26, 2021

Excellent customer service both in person and on the phone. I've owned Volvos, VW, Honda and my Subaru is the best vehicle so far. Will continue being a customer until I no longer need a car More

by NICOLL61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Amorosana, Veronica Carosella
Mar 27, 2021 -

Rye Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help! Eric Pagan General Manager

March 18, 2021

Only issue is ongoing infosystem software updates... corrupted software or incomplete software updates have presented with continuing frustration with the new system. This visit, once again, required a More

by ROBERT_MINTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darlene
March 17, 2021

everyone is friendly, timely, respectful of my time. The line for service was short, either way, they got right to it . My questions were answered with authority, and politely. More

by CPZ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Nausch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Amorosana, Casey Cochran, Farid Ahmed, Michael Ferits, Lester Li, Josh Glahn
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