Rye Subaru - Service Center

My last experience at your dealership was positive. The staffs were very courteous; the jobs I brought the car in for were completed in the expected time frame. staffs were very courteous; the jobs I brought the car in for were completed in the expected time frame. More

First service Brought my car here for it's first service , convenient location, and someone came right out to bring my car into the garage. It was ready within a fe Brought my car here for it's first service , convenient location, and someone came right out to bring my car into the garage. It was ready within a few hours, and since I have the maintenance contract with my lease, it was all paid for. Nice experience overall. More

The Worst Customer Service Ever. Not only is their customer service awful, when I went to to have my car's air bags check, I had personally belongings stolen from the vehicle. I calle Not only is their customer service awful, when I went to to have my car's air bags check, I had personally belongings stolen from the vehicle. I called them about this and they brushed it off and essentially said that I was lying and trying to take advantage of the. Would expect more from Subaru. Wouldn't suggest going there even if it is your last option. Awful dealership. Worst I have ever dealt with. More

Purchased my vehicle new at this dealership. I only brought vehicle in for service when warranty related. Given the runaround and unsolicited advice from mechanics trying to discourage me. Service Mana brought vehicle in for service when warranty related. Given the runaround and unsolicited advice from mechanics trying to discourage me. Service Manager was accommodating only after I mentioned reporting to SOA. I find this dealership to be slack in quality of mechanical service and trouble shooting. After 4 years finally got to speak with one of the better mechanics there. Problems getting a loaner. I had to be persistent. When I purchased my new car the loaner policy was to get a new one of the same model (not a tiny car that I would not feel safe in). The loaners were filthy and smelled heavily of cigars. Regarding the Service Desk and one man in particular... He needs to realize he is serving the public as well as representing Rye Subaru. He is most condescending and hardly makes eye contact. Subaru has relocated the Service Dept and now that you are out of the "shop" take a lesson in communication and manners-be thankful for your job. Rye/Subaru shows preference and is accommodating to the local residents. This is a common fault in "privileged" Westchester County. I can see that Rye Subaru carries the lowest ratings. I know I am "dead on" about my experience with them. If they don't care, then they will disappear. More

I've never had a good service experience with this place. To begin, the service manage is a rude, obnoxious man who does not care about his customers. He began to argue with me telling me I was absolutely wr To begin, the service manage is a rude, obnoxious man who does not care about his customers. He began to argue with me telling me I was absolutely wrong about what was causing the problem with my car (I knew I was right, I've worked in the car industry, but the vehicle is under warranty so why should I be paying for my own parts and repair work). In the end I went elsewhere and found out I was right about the problem. I got my vehicle back missing a lug nut from them and they told me I brought it in without it (I didn't -- they lost it during a tire rotation). I will never, ever bring a car to these people for work ever again. They are absolutely horrible -- I've had to call SoA to complain about them. More