Rye Subaru - Service Center

Costumer service, communication, and overall help was very poor. No one contacted me on initial diagnostic, loaner updates, part back order status. I had to contact the service department to get my own u very poor. No one contacted me on initial diagnostic, loaner updates, part back order status. I had to contact the service department to get my own updates. I also never authorized the work to be done, More

Lauren Horowitz was terrific and helpful throughout the whole process! We are returning Subaru customers and she made us feel like we were knew to the family and ensured we had all of our questions answere whole process! We are returning Subaru customers and she made us feel like we were knew to the family and ensured we had all of our questions answered. More

Fast service. Very friendly. Explained my service and what it entailed. Great waiting area. Waiting area is very comfortable. Very friendly. Explained my service and what it entailed. Great waiting area. Waiting area is very comfortable. More

She is nice and reliable. I think all staff are. Thank you for a very good service I think all staff are. Thank you for a very good service More

Refused to provide loaner car. After the service returned the car dirty. Not so good….. After the service returned the car dirty. Not so good….. More

My car was serviced professionally and I was really pleased with the communication with Tamar, who kept me informed throughout the day as to my car’s progress. When I picked up the car everything was r pleased with the communication with Tamar, who kept me informed throughout the day as to my car’s progress. When I picked up the car everything was ready for me and there was zero waiting. An excellent experience in every way. More

I've worked with Tamar for a few years as a customer of Subaru and she is consistent, reliable, honest, helpful and courteous. My most recent visit was for new tires and a battery check. She was able t Subaru and she is consistent, reliable, honest, helpful and courteous. My most recent visit was for new tires and a battery check. She was able to determine I was partially under a warranty for the battery so I was able to save a few bucks. She also made some recommendations for tires with pricing. I was able to do a little research and was comfortable with the selection she recommended. Both she and I picked the same tires. As soon as I drove the car off the lot, I could feel the difference in the tires; I knew the tires were top tier. I am very happy with the quality of the tires. More

Arrived early for service and was promptly accommodated. Vehicle was ready for pickup upon return. Vehicle was ready for pickup upon return. More

It was easy to make appointment on the app. Went to the dealership for routine maintenance and opted to wait for my vehicle instead of leaving it. Paula stated the time needed would be approx Went to the dealership for routine maintenance and opted to wait for my vehicle instead of leaving it. Paula stated the time needed would be approximately 1 hour but no more than 90 minutes...my car was ready before the estimated time, which was great. Paula is an excellent front line person. Overall, a very positive experience. More

They are so professional and kind. So helpful in any way possible, I did not have to wait and I got a loan car right away. A big Plus when you depend on your car Thank you, Tamar an So helpful in any way possible, I did not have to wait and I got a loan car right away. A big Plus when you depend on your car Thank you, Tamar and Rye Subaru. More