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Rye Subaru - Service Center

Rye, NY

4.7
797 Reviews
Call Service Center (914) 690-7239

797 Reviews of Rye Subaru - Service Center

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February 08, 2025

Very happy with Rye Subaru service and in particular I would offer a special thank you to Tamar who always takes good care of us! More

by COACHTOFU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2025 -

Rye Subaru responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rye Subaru.

February 08, 2025

Paula is kind and considerate as well as is good as her word as she said my car would be done the next day by noon and it was! Thank you Paula! More

by DAVEJR1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2025 -

Rye Subaru responded

Thank you, Dave, for your business and this review. We're happy to hear that Paula and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 07, 2025

It was fast and easy was in out quick just what I want thank you More

by am3581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ciccone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2025 -

Rye Subaru responded

Thanks for sharing about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

February 07, 2025

Sales Dept is quite good and responsive. Service dept is horrible! I have a complaint with them and spoke to Subaru of America. My biggest complaint is that I never received a survey after t More

by jimkort1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Hirshowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Staropoli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Wyman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Pagan
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Feb 10, 2025 -

jimkort1 responded

Mr. Pagan, Noone told me initially that the searlt belts were not under warranty and I would have to pay for them. I should have been notified about the cost up front. I had to call 2 times because I was never called back about when the seat belts were in. I called and left a message with the service manager after my dissatisfaction and noone called me back. Also, why did you bury the survey? What good is a survey if you dump the negative ones. Smells a bit fishy. Finally, I understand that I should pay for one of the belts. That why I told your rep about the dog. But I fail to understand how a dog can retract a belt and chew it. That belt had not been used when the dog was in the car. Your rep told me undrr no circumstances would Subaru replace a torn belt. I notified you of the belt issue the first time I brought the car in for a complimentary oil change. That was the first time I ever used your service dept. It had always been an issue like I told the first rep, so it is possible that there was a defect on that belt. This car is a 2024 with about 12k miles that I bought there, and I told you guys about the helt the dog chewed. You handled this wrong from the outset. Because I have no recourse with you all, I must warn others about how you conduct business. Im also stating.my case on other social media as well.

Feb 22, 2025 -

Rye Subaru responded

Dear James M. Kortleven, Thank you for sharing your feedback about your recent service experience at Rye Subaru. We value all customer reviews and appreciate the opportunity to address some details regarding your visit that were not included in your initial comments. During your visit, you presented your vehicle with one seat belt that had been chewed by your dog and another that was not retracting properly. You kindly offered to pay for the replacement of the first seat belt and believed the second should be covered under warranty. Upon inspection, our technicians discovered that the second seat belt also showed signs of chewing, similar to the first. Unfortunately, this type of damage is not covered by the warranty. We understand your frustration with this outcome and want to ensure that potential customers reading your review have all the pertinent information. We respect your decision to seek service at another dealership and wish you all the best. Sincerely, Eric Pagan General Manager Rye Subaru

Feb 23, 2025 -

jimkort1 responded

Reviews Profile & Settings Rye Subaru Feb 7, 2025 jimkort1 Sales Dept is quite good and responsive. Service dept is horrible! I have a complaint with them and spoke to Subaru of America. My biggest complaint is that I never received a survey after the servicing. I bought a previous Subaru from Westchester Subaru and ALWAYS got a survey. This company fails to send the survey when the customer is dissatisfied. The manager does not respond to phone calls. Brandon Tucker from Subaru of America told me the dealerships are independently owned so they cannot control who gets a survey. Run any numbers and you will have complaints. In my situation, it could have easily been resolved if I was told up front my issue was not under warranty . The extended warranty I paid extra for. But its how the complaint was handled that upsets me. My advise is to go to another dealer. jimkort1 responded PRIVATELY on 2/23/25 12:50 PM Mr Pagan, As I explained previously, When I brought the car in, noone explained the pricing to me at all, until it was time to settle up. I was also told that I was given a discount. The total for the two seatbelts was around $875. I looked online and a Subaru dealer in Florida had offered the same seatbelts for $235 less than your "discounted" charge. I also fail to see how a dog can pull out a seatbelt and chew it and then have it retract and get stuck. Thats why I repeatedly disagree with the way you are handlung this. Also, why did you bury the review?? In all my years of owning a Subaru, I always received a review from Westchester Subaru. Every single time. And when RYE SUBARU did my oil change I received a survey. But this time RYE SUBARU BURIED THE SURVEY? If you are trying to conduct business in good faith, why would you pull this stunt to mislead consumers? You alsoo never responded to this deception of Rye Subaru.

Feb 23, 2025 -

jimkort1 responded

Mr Pagan, As I explained previously, When I brought the car in, noone explained the pricing to me at all, until it was time to settle up. I was also told that I was given a discount. The total for the two seatbelts was around $875. I looked online and a Subaru dealer in Florida had offered the same seatbelts for $235 less than your "discounted" charge. I also fail to see how a dog can pull out a seatbelt and chew it and then have it retract and get stuck. Thats why I repeatedly disagree with the way you are handlung this. Also, why did you bury the review?? In all my years of owning a Subaru, I always received a review from Westchester Subaru. Every single time. And when RYE SUBARU did my oil change I received a survey. But this time RYE SUBARU BURIED THE SURVEY? If you are trying to conduct business in good faith, why would you pull this stunt to mislead consumers? You alsoo never responded to this deception of Rye Subaru. Apologize for the repeat. This was meant to be responded publicly

February 04, 2025

Ronnie responded to emails promptly. Answered questions thoroughly. He is pleasant and patient. He is knowledgeable. More

by SIRFANI54
Recommend Dealer
Yes
Employees Worked With
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with Ronnie and our team. We're glad to hear we delivered such a great experience!

February 02, 2025

I rarely fill out free market research, but I feel compelled to because your service is always so good! Pleasant waiting room, thorough yet non-pushy staff, work done ontime - there's a reason we kee More

by PLUS_ULTRA
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

February 01, 2025

They finally fixed the corroded battery issue by replacing the connecting part. Solved the issue hopefully for good this time. More

by PFWILSON10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Rye Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

February 01, 2025

Professional and competent! In and out in a timely fashion! Easy to get an appointment! More

by rjfjr46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Rye Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rye Subaru. We look forward to having you as one of our valued customers for many more years to come!

January 30, 2025

Had a very good experience. Replaced defective seat cover that was not covered by the extended warranty. More

by DHMKKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2025 -

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 18, 2025

I felt very comfortable and not pressured to do anything ok didn’t want to do. More

by CHRISTIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Rodriguez
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Jan 19, 2025 -

Rye Subaru responded

Thank you, Christian, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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