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Rye Subaru - Service Center

Rye, NY

4.7
731 Reviews
Call Service Center (914) 690-7239

731 Reviews of Rye Subaru - Service Center

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October 25, 2024

Service was fast and done well. Paula was friendly and informative. That’s about it. More

by POLLAKSUSAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Rye Subaru responded

Susan, It's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

October 21, 2024

Very efficient and friendly staff. They got my oil change done in a timely manner. Even before the given time it would take! More

by TJMKFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Rye Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 18, 2024

Efficient service. My request was processed immediately. The waiting room was pleasant and the complimentary coffee was good. More

by TERERAMIREZ800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with Tamar and our team. We're glad to hear we delivered such a great experience!

October 16, 2024

Excellent service from Tamar and the rest of the service team. I highly recommend this service location. More

by barblc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 13, 2024

Always great help when servicing our 2 vehicles here since 2016 when we bought our first car. More

by KIDNEWRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Staropoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

October 13, 2024

Super friendly and nice service. . Paula made me feel very welcome and was extremely accommodating in helping me dealing with my car issues. More

by DELTADANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Rye Subaru responded

Thank you for your very kind review. Paula and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rye Subaru.

October 11, 2024

Glenn put in extra effort to expedite the required repairs in a timely manner and located a loaner to accommodate my needs. More

by robojr28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2024 -

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad Glenn was able to help, and we hope to see you again!

October 10, 2024

Service agent was more interested in getting a good rating than giving me good service. Actually charged me for something I did not receive and then try to make it my misunderstanding. This is not happ More

by MLDELBENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Five stars to the gentleman who checks your car in and makes you feel welcome. His smile and sincerity carry the organization through their tough times.
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Oct 10, 2024 -

Rye Subaru responded

Ms. Maura DelBene Thank you for taking the time to post your reviews on Google and Dealer Rater. Though your words did not positively show us - we understand how you feel. Ms. Mejia, your service consultant's primary responsibility is to address any concerns you may be having with your vehicle and let you know of any other problems that the average driver may overlook. That you categorize her actions as "upselling" and "helping" when neither was needed is unfair, but you probably know that based on the words you used to describe the rest of your experience. Ms. Mejia was not playing a game to "make you feel taken care of" but instead informing you of your car's needs. A repair facility with personnel that could care less about you or your vehicle needs is the place you need to find. No need to worry; those places are easy to find. We are sorry you won't return for service and wish you all the best. Happy Trails! Respectfully,  Eric Pagan  General Manager Rye Subaru

October 10, 2024

The rep - just had to call several times to get an updatge on my car. More

by RENEE.CARLUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Rye Subaru responded

Renee, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rye Subaru.

October 09, 2024

The service department has been in a decline with regard to service. Technician appear to be still OK. It took 3 and one half days to discover the cause of check engine light. Ms Mejia apologized for limite More

by RCAMPB1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paula Mejia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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