Rydell Chevrolet Northridge - Service Center

Great service and very knowledgeable in regards to my 2015 Tahoe . Been going there for many years 2015 Tahoe . Been going there for many years More

My personal service rep Jerry Roxas, is amazing! I take all of my vehicles to Rydell's service department. I highly recommend them. I take all of my vehicles to Rydell's service department. I highly recommend them. More

great customer service from the service department and also the sales department the purchase was very smooth thanks for all your help also the sales department the purchase was very smooth thanks for all your help More

They programmed my key FOBs and repaired a minor warranty issue quickly... Good service and parts departments... warranty issue quickly... Good service and parts departments... More

I left my car for service to check 2 items: traction light and side impact light. I brought it in on 6/11 at 8am and had been told it would take 2-3 days to fix the issue because Rydell is so busy and light and side impact light. I brought it in on 6/11 at 8am and had been told it would take 2-3 days to fix the issue because Rydell is so busy and there are other card before mine. Service Advisor Jerry Roxas told me he would keep me apprised, but did not until I texted him on 3 separate occasions. When I asked about the car on Friday afternoon, after having the car for 3 1/2 days, he said they were just starting to look at it. Since I needed the car back, I had to pick it up without anything having been done to it. When I complained, Jerry told me they are always very busy and he cannot guarantee that it would have been looked at. Amazingly, when I came for it, he said they were just going to check it. I don't believe that, since I got conflicting info from him about which point they were addressing first. When I said I'd bring it back another time, he also told me they're not always busy, that sometimes they have no cars waiting at all. Lots of contradictory info from him. I asked for the service manager Jason and spoke to him. Jason told me they had 2 electricians call in sick for 2 days and so they were behind. Why the advisor never mentioned that to me is a mystery. If I hadn't asked about my car, it would have sat there all weekend too, until Monday, when MAYBE it would be looked at. The part that makes me angriest is the fact that I was NOT updated about anything. If I had been, I would have understood. Very poor customer service in this case. Jason told me to bring it in again and he would make sure it would be dealt with right away. I am skeptical but made an appointment for June 19 at 7am, when they open. More

Very helpful and finished sooner than thought. I appreciate the speedy, helpful service that was provided, so I could carry on with my day I appreciate the speedy, helpful service that was provided, so I could carry on with my day More

They appear to have a lack of staff to do service. When I first scheduled an appointment, it was for a month out. After I called in with an issue, the best they could do was 2 weeks. They did the s When I first scheduled an appointment, it was for a month out. After I called in with an issue, the best they could do was 2 weeks. They did the schedule tire rotation and fluid check, but they could not look at the transmission issue, as the person doing it would had a backlog, and it would be around a week before he could look at it. A couple of days after the 1st service, they called about the one I first schedule a month out, as apparently it did not get changed, and it said I needed an oil change for my EV. More

Everyone in your staff was great, like always. Specifically Me. Jerry Roxas, he always goes out of his way to treat us right. Great jod Rydell Chevy Northridge! Specifically Me. Jerry Roxas, he always goes out of his way to treat us right. Great jod Rydell Chevy Northridge! More

Not satisfied. Wish my issue could’ve been settled the day I took in my vehicle Wish my issue could’ve been settled the day I took in my vehicle More

Jerry Roxas is a rockstar service advisor. Always does a great job being informative and provides outstanding customer service. Always does a great job being informative and provides outstanding customer service. More