Rydell Chevrolet Inc
Waterloo, IA
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Clean and friendly dealership. Dawn my salesperson was excellent! She answered all my questions and walked me through the whole buying experience. excellent! She answered all my questions and walked me through the whole buying experience. More
Fast friendly service. They had my 2015 Corvette on the showroom floor when I got there. Great bunch of people to work with. I bought my Corvette and was on the road home in an hour. Very happy with Ryd showroom floor when I got there. Great bunch of people to work with. I bought my Corvette and was on the road home in an hour. Very happy with Rydell Chevrolet. More
Very nice people to work with. Quick and to the point when answering any questions. Excellent at explaining everything as far as how their process works and won’t push you to buy or push to sell you extr when answering any questions. Excellent at explaining everything as far as how their process works and won’t push you to buy or push to sell you extras, yet will gladly inform you on the options they have to offer. More
We bought a used Cadillac from them with low miles but we paid a premium as they were not willing to negotiate. We paid cash and had no trade-in for them to deal with. Told by salesman, John S., that we ha paid a premium as they were not willing to negotiate. We paid cash and had no trade-in for them to deal with. Told by salesman, John S., that we had a bumper to bumper warranty for 90 days when I pointed out a noise in the front driver's side of the car before purchase. Took the vehicle home and drove it for a bit and the noise became an obvious problem. When I contacted Rydell about the issue initially a female stated if we had put on over 3000 miles the warranty was expired. We had not, but scoured the paperwork we had been given which indicated 90 day warranty, but never found any indication of this 3000 mile limitation. Subsequently I was told by Tyler from Rydell I had to take to a dealership they were affiliate with which is 50 miles from our home. Took it there and they informed us they could only 'evaluate' it and then we would have to bring back again for any actual repairs if they were 'approved' by Rydell. Tyler then informed me once the issue was found that the warranty would not cover it. I asked for a call back from the manager or owner. Jeff Smock did return my call and indicated he felt like we had been mishandled, however he was unsure if he could resolve to our satisfaction as the repairs were too costly. He indicated we should try a local mechanic in our area that we trusted to see if we could resolve. The issue was with electronic shocks which are quite costly. Rydell would not pay for the replacement costs, only a portion of them or the 'non-electronic' shocks. We opted for the 'non-electronic' shocks since it was the option they would cover, however, now we have an annoying 'service suspension' indicator that remains on at all times. Very frustrating. More
very friendly employees. traveling and needed an oil very friendly employees. traveling and needed an oil change. dropped our trailer and we were second in line. 40 minuets and we were back on the roa very friendly employees. traveling and needed an oil change. dropped our trailer and we were second in line. 40 minuets and we were back on the road More
Dawn was pleasant to work with and did an excellent job assisting us purchasing our new truck. She was able to address all of our questions and followed up after the sale was complete. We were very satisf assisting us purchasing our new truck. She was able to address all of our questions and followed up after the sale was complete. We were very satisfied customers! More
Dawn did a great job. This is our second purchase from Rydell and we worked with her both times. She is starting to feel like family. She has a great understanding of the Chevy product lines and makes su Rydell and we worked with her both times. She is starting to feel like family. She has a great understanding of the Chevy product lines and makes sure to point out all of the options available. I can't see us going anywhere other then Rydell. More
Dawn was a pleasure to work with from the first hello to the end of the deal. She was a straight shooter and very knowledgeable about the vehicles we were looking at. We've purchased a lot of vehicles in the end of the deal. She was a straight shooter and very knowledgeable about the vehicles we were looking at. We've purchased a lot of vehicles in our time and she was the most helpful and professional that we've ever dealt with; and the hugs at the end were a nice, personal touch. She's a keeper! More