Ryan Ford - Service Center

Service Mason Koch is one of the nicest and most helpful service advisors I have ever dealt with. I came in with a tire issue and he had me in and out in no Mason Koch is one of the nicest and most helpful service advisors I have ever dealt with. I came in with a tire issue and he had me in and out in no time at all. I have been in a couple of times in the last 3 months and he always remembered me and got my issue resolved quickly. This young man is a BIG plus for your dealership. I have been in sales and service most of my life and I know that a pleasant and helpful advisor is more to your business then the sale. Hope Mason is given the acknowledgment at your dealership that he truly earns. Thanks to you and all of your service advisors. So glad we purchased our Ford from you. More

"Great Service" I had a bad experience with a tire but the service I got quickly resolved my issue. Mason Koch did a great job in responding and keeping me posted o I had a bad experience with a tire but the service I got quickly resolved my issue. Mason Koch did a great job in responding and keeping me posted on my service. I can honestly say that if he was not as polite and kind as he was I may have really been upset. Thanks Mason for great service. I will come again. More

Extemely Responsive I had a water pump failure on my 2011 F-150.First I went to the dealer in Katy which was closer to where I live. They told me it would take them 3 wee I had a water pump failure on my 2011 F-150.First I went to the dealer in Katy which was closer to where I live. They told me it would take them 3 weeks just to look at it, so that meant I would be without a vehicle for that time.They were not helpful at all. I then decided to call Ryan Ford and see what they can do. I spoke with Mason Koch-service advisor, I explained the problem, he was very courteous and right away he made an appointment for the following day. I took my truck in as scheduled and I was given a loaner truck(2015 F-150). I was amazed and impressed with the way I was treated. I really felt special. They examined the truck and the following day they confirmed that it was the water pump.Within 2 days my truck was fixed and ready to be Picked up. I highly recommend Ryan Ford for service. More

Service department Great service and friendly people. When I have a problem with my truck, I bring it to them and I am always treated with respect and know that I will b Great service and friendly people. When I have a problem with my truck, I bring it to them and I am always treated with respect and know that I will be taken care of. More

Oil change When I brought my Flex in for an oil change, Mason handled my needs in a most professional manner. Other times, when I have need service, Ryan Ford h When I brought my Flex in for an oil change, Mason handled my needs in a most professional manner. Other times, when I have need service, Ryan Ford has been most helpful. More

Oil Change/Tires Did a great job on my new truck, first time oil change. In and Out, 45 minutes top. Service very nice! Thank you so much! Did a great job on my new truck, first time oil change. In and Out, 45 minutes top. Service very nice! Thank you so much! More

Awesome service The service guys are all super nice, and helpful. We have two a car and a truck from Ryan Ford and all my experiences there have been wonderful. The service guys are all super nice, and helpful. We have two a car and a truck from Ryan Ford and all my experiences there have been wonderful. More

Warranty Service I have a 2014 2500 Ram Longhorn that I purchased at Allen Samuels. I had a DEF sensor problem and when I called A.S. they said bring it in and we'll t I have a 2014 2500 Ram Longhorn that I purchased at Allen Samuels. I had a DEF sensor problem and when I called A.S. they said bring it in and we'll take care of it but when I arrived they checked the codes and told me it would be 2 weeks before they could get it in do to there diesel mechanic was behind. Oh by the way I had to drive 50 miles to get to A.S. I called Ryan for warranty work and talked to Paul McDade. This was a Friday and he said he couldn't get it in till probably Tuesday so I made the appointment. Later that day he called me and said he could take me in Friday afternoon so I dropped it off and was told it may take 4 or 5 days to get the part which is a lot better than 2 weeks. To my surprise Paul called me Tuesday and said the truck was ready. When I picked up the truck Paul said they also found several recalls on the truck and fixed those also. I will not do business with anyone else in the future. Paul was very professional and friendly. Thank you Paul. More

Ford Service A++++++ Brad Zook and the service team at Ryan Ford are top notch and the best around. They handle warranty issues without any problems. The only dealer I wil Brad Zook and the service team at Ryan Ford are top notch and the best around. They handle warranty issues without any problems. The only dealer I will use in the future! More

Service Repairs Being a Dodge & Jeep owner I've used other dealers in the past for service and repairs but the service at Ryan has been awesome! Thank you Paul McD Being a Dodge & Jeep owner I've used other dealers in the past for service and repairs but the service at Ryan has been awesome! Thank you Paul McDade More