Back

Ryan Ford - Service Center

Sealy, TX

4.3
739 Reviews

739 Reviews of Ryan Ford - Service Center

Sort by
July 16, 2017

Great service I have purchased my last three vehicles from Ryan Ford and take them back there for all service because of the excellent customer service. The new bu More

by K Tucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Koch
Aug 02, 2017 -

Ryan Ford responded

K Tucker--Congratulations for becoming a Ryan customer for life! Thank you for your continuous business and for your positive, kind words about our dealership. We have high standards throughout each department and we're happy you see that. We look forward to your next visit!

July 12, 2017

New Car department.Used Sales - iffy - so farservice is good I went to the dealership to look at a specific used car on Friday. A new car salesperson came to assist and got the keys for the truck. He said he cou More

by april
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Zook, Marcus Guillroy
Aug 09, 2017 -

Ryan Ford responded

april--I’m sorry that you are still unhappy with us. You have posted two negative reviews and think your sales experience was worth two stars? First, someone was trying to buy the truck before you even came into our facility and had left a deposit. We explained that to you over the phone on your first call. You called multi times inquiring to see if the truck was sold and you think we were misleading you? Why would we mislead you? We can only tell you so much about someone else’s deal. Every time you called naturally there would be something differently to tell you, we were waiting on decisions from our lenders. We had the truck sold to someone else, but it was not delivered yet. We must protect the customers privacy like we would protect yours. Customers privacy is our top concern and it is now the law. Once a price has been agreed upon there are other factors such as credit or financing, down payment and credit approvals that we will only discuss with the buyer. You think that we were lying? Why would we lie? Once our customer backed out of their deal we immediately called you and explained that the truck was available. We could have not called you? You had already bashed us on review sites, but no, we tried to do the right thing and call you because we knew you wanted the truck. You decided to buy the truck but wanted us to negotiate lower and lose money or give you thousands of dollars in adds because you thought we lied? What did we do wrong? We had the truck sold before you committed! Would you want us to sell a vehicle to someone else after you thought that you bought it? I don’t think so! Now you have gone to 4 different reputation sites and given us poor reviews. Not once but twice. And you still think that we are shady and you still don’t trust us. Very unfair, April.

Aug 24, 2017 -

april responded

Wow, I am a bit hit by this note from Marcus. Yes, I was upset and posted multiple negative reviews, its about the only recourse individuals have these days. I told the GM, Chancey, after he apologized and tried hard to make things right, I'd give them a chance. Several of those reviews have been updated, not with glowing remarks but the statement that I did end up buying the car and we were working on a relationship. Apparently I didnt find this one or my update didnt get thru. I'm not going to bother with rebukes and contradictions. Simply surprised to see this response in August after Marcus was polite and helpful when I went back in for service. My core problem with this experience was everything was my fault, my misunderstanding, not what can we do to help make it better - except thats exactly what Chancey said. And the only reason I gave them my business. Not for 1000's in savings - but for a simple apology.

Sep 01, 2017 -

Ryan Ford responded

april--We are happy we got the opportunity to earn your business. Chancy, Marcus, and the rest of Ryan Auto Group share a common goal, which is to completely satisfy our customers by being 100% transparent, up-front, and honest. We hope you're enjoying your vehicle.

July 10, 2017

Great Service. I typically have my vehicle serviced at the dealer that i purchased it from but after my recent visit to Ryan Ford i will not be taking my vehicle to More

by Saraht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Koch
Jul 27, 2017 -

Ryan Ford responded

Saraht--That is amazing! Mason does great work and we are very proud of our entire Service Team. We hope you visit again soon!

July 01, 2017

Fantastic!! 5 out of 5 stars. From the clean facilities to the great service, I would recommend anyone as far as Austin to visit! Friendly and Knowledgable staff, More

by jzoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Zook, Tyler Wallace
Jul 27, 2017 -

Ryan Ford responded

jzoo--Thank you very much! We appreciate the opportunity to earn your business and your feedback. Drive safely and come back soon!

June 30, 2017

Escape brakes I have been getting my Ford Escape serviced from the beginning with Ryan Ford. Each and every time it goes in for service, I never have to worry abo More

by Virginia Weber Ciapi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Conejo , Brad Zook, Mason Koch
Jul 11, 2017 -

Ryan Ford responded

Virginia Weber Ciapi--Thank you! Our Service Department goes above and beyond and provide our customers consistently satisfying experiences because that's what you deserve. We're flattered to read that you're considering our Sales department when you're ready, too! Drive safe and we'll see you later.

June 30, 2017

Exceptional Service I have found a new dealership to do business with. Brad was very friendly and professional. Service was quick. Shop was exceptionally clean. Waiting r More

by TheParts!an
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Zook
Jul 11, 2017 -

Ryan Ford responded

TheParts!an--Congratulations! Brad is a wonderful associate and we're glad you enjoyed your experience. Drive safe and we'll see you next time!

June 29, 2017

Great Service The service guys do a great job taking care of my vehicles. I always bring them back for maintenance and needed repairs. Thanks for always going th More

by local official
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Zook, Mason Koch, Tyler Wallace
Jul 11, 2017 -

Ryan Ford responded

local official--From our entire team, you're welcome! We're proud of our Service team and we're happy to read that we continuously make you so satisfied. Drive safe and we'll see you again soon!

June 26, 2017

Service Review I have been using Ryan Ford in Sealy, Texas for several years for purchase as well my service needs. I think that Mason, Tyler and Brad do a great job More

by harleyboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Zook, Mason Koch, Travis Hickman
Jun 28, 2017 -

Ryan Ford responded

harleyboy--That's great news! We thank you for the consistent opportunities to earn your business and for sharing your experiences. Mason, Tyler, and Brad make up a phenomenal Service team and we're glad that they make you feel so comfortable. We look forward to your next visit be it Sales or Service! Have a great day.

June 23, 2017

Great Service As Always It was time again to get my Explorer serviced so to Ryan Ford, where we purchased it, we went. There are many words I could use to describe our servic More

by BMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Koch
Jun 28, 2017 -

Ryan Ford responded

BMG--What a wonderful review to read! Thank you very much for the opportunity to earn your business in Service and for sharing your experience. Here at Ryan, we feel lucky to have the spectacular Service team we do and we're already looking forward to your next visit. See you soon!

June 22, 2017

Service Department I have been servicing my 2012 F-150 at Ryan Ford since I bought my vehicle. Mason Koch and the whole service department treat me like family. My ve More

by MikeSTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Zook, Mason Koch, Tyler Wallace
Jun 28, 2017 -

Ryan Ford responded

MikeSTX--Congratulations on becoming a Ryan customer for life! Throughout each department, we have extremely high standards and strive to make sure our customers 100% satisfied, we're glad you see that to be true. Drive safely and we hope to see you again real soon!

...
41
...