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Ryan Ford - Service Center

Sealy, TX

4.3
739 Reviews

739 Reviews of Ryan Ford - Service Center

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May 10, 2019

Great Service I worked with Carlos in service. He was very attentive, quick, and detailed in explanation of the service. He also took the time to explain further More

by mooker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Conejo
May 13, 2019 -

Ryan Ford responded

mooker--Thank you! Carlos is a phenomenal associate and we're happy you enjoyed your time with him! See you next time!

May 07, 2019

Recieved Good Service Brought my F350 in for its next Scheduled Maintenance. Mr Conejo reviewed with me the things to be done and he answered several detailed questions I More

by L E Crumley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Conejo
May 13, 2019 -

Ryan Ford responded

L E Crumley--From our entire team, you're welcome! Carlos does great work and we're happy to read you enjoyed your time with him. See you next time!

May 03, 2019

Great Service Excellent service from Mr. Markland when i purchased the vehicle and continued excellent service from Mr. Conejo when i went back to get my first oil More

by Noahsark12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Markland, Carlos Conejo
May 13, 2019 -

Ryan Ford responded

Noahsark12--What a wonderful review to read! Thank you for sharing your Sales and Service experience with us and for the opportunity to earn your business in general. Drive safe and we'll see you next time!

May 01, 2019

Carlos is awesome as usual It is only my second time getting an oil change here and both times Carlos has been great. He remembered who I was even though he had only seen me onc More

by Solecito2909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Conejo
May 13, 2019 -

Ryan Ford responded

Solecito2909--That's incredible! We're proud to have Carlos on our team and we're thrilled to read that you enjoyed your experience. Thank you for your recommendations!

April 19, 2019

Thanks for always taking care of our service needs! Many thanks for always making sure our service appointments go smoothly and quickly. We are thankful for all the great customer service we get from More

by Johnny and Angela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Conejo
Apr 23, 2019 -

Ryan Ford responded

Johnny and Angela--Thank you for the opportunity to earn your business! From our entire team, you're very welcome. We hope to see you again soon!

April 17, 2019

Great service! Carlos did an excellent service job for my ford, in and out in the time frame for me. We almost stopped going to Ryan Ford, but with Carlos helping us More

by Chrisy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Conejo
Apr 18, 2019 -

Ryan Ford responded

Chrisy--That's incredible! Carlos is a phenomenal associate and we're happy to read you enjoyed your time with him. Don't hesitate to reach out if there is anything more we can do for you.

April 15, 2019

Service Review Carlos was friendly, courteous and was very personable. Wait time was good. Carlos went over the recommendations that were needed, and we proceeded More

by Oneida
Recommend Dealer
Yes
Employees Worked With
Carlos Conejo
Apr 18, 2019 -

Ryan Ford responded

Oneida--Thank you for the opportunity to earn your business! Carlos does great work and we're happy you enjoyed your time with him.

April 13, 2019

Another great experiance I have bought several Fords at this dealership. I have all of my service work done here and Carlos has been great. The work was done as expected and t More

by BJG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Conejo
Apr 18, 2019 -

Ryan Ford responded

BJG--Thank you very much for your continual business as we truly appreciate that. We thank you for sharing your experience with us and we look forward to seeing you again soon!

April 06, 2019

Don't know what their doing This place ain't worth a xxxx , took my brand new truck in for repairs , they gave me a loner ., had my truck in the shop for 5 weeks still making the More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Kirkpatrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Conejo, Austin Cryan
Apr 11, 2019 -

Ryan Ford responded

John? Funny we had a Grant with the exact issues. Grant, I’m sorry it took 5 weeks and I agree that is too long. We followed Ford Motor Company’s direction to fix your ticking noise. First, we replaced the Vacuum pump and the noise still existed. Second, Ford advised us to replace the High-pressure pump and that did fix your ticking noise. We drove the truck with you, our tech and the service manager and all agreed the noise was fixed. About the loaner vehicle, you signed a rental agreement and an affidavit that you agreed to pay for any damages to the loaner. You did not have normal wear and tear. You drove the pick-up for your work and scratched the sides, the door threshold and bed of the truck. Once we inspected the vehicle it needed $643.33 in repairs. We decided to pay for the bedliner and thought it was a fair solution for you to pay the balance of $244.33. We are no different if you were to rent from Hertz, Avis, or Enterprise because you would have had to pay for 100% the damages at those companies. I’m sorry you’re unhappy and that you use that language to insult us! All we did was try to help.

April 05, 2019

having a keep made for my car that has a chip Carlos was very nice and helped me with a smile at all time's. he had it done in the time he said told me it world be done it was after 5pm and he sti More

by lilbiddles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Conejo
Apr 10, 2019 -

Ryan Ford responded

lilbiddles--From our entire team, you're welcome! Carlos does great work and we're glad you enjoyed your time with him. See you next time!

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