Ryan Auto Mall - Service Center

As I write this I'm even more disappointed as when selecting the individual from the site that I worked with and come to find out he is the "Service Manager", I'm shocked... My Jeep was in three ti selecting the individual from the site that I worked with and come to find out he is the "Service Manager", I'm shocked... My Jeep was in three times to fix the UConnect issue, first two times it was stated it was fixed but within minutes of driving away from the dealer I would find that it indeed was not fixed. During the second attempt, Matt looked at the issue for an additional two hours until 5:30pm on a Friday, even though they had the jeep since 8am that morning. Anyways the issue could not be determined so Matt was to call the manufacturer first thing the next Monday morning and call me back. Monday went by, Tuesday went by with no call back from Matt as he indicated he would do the previous Friday. I left a voicemail for Matt on the following Wednesday, still no response. I called again three business days later, the following Monday as I still had not heard from Matt. I spoke to Aaron and communicated my frustrations with Matt. It was not until Aaron got involved that things started to move along and on the 3rd visit, the Uconnect was fixed and Aaron provided EXCELLENT customer service. My above ratings completely reflect my experience with "Matt Ryan" and I sure hope he's not family related to the over all dealer ownership as I will certainly never have him help me again.... This is one Service Manager that does not make customers a priority... Aaron, thank you for your time, effort and listening to my frustrations!!! Perhaps they should promote you to the Service Manager, I think you would do a fine job at it. More

I chose Ryan to repair my car because they have done work for me previously and have always done a superior job. The friendliness and the work they have always done in a timely manner has been the deciding for me previously and have always done a superior job. The friendliness and the work they have always done in a timely manner has been the deciding factor in choosing Ryan. Carol Peterson More

This was a service visit on April 12, 2012. I was able to get in right away and since it was a short visit I waited in the lobby. More than one person stopped in the lobby to ask how I was doing. The se to get in right away and since it was a short visit I waited in the lobby. More than one person stopped in the lobby to ask how I was doing. The service person was extremely friendly told me about how long it would take to complete. Although Miller Chev is between where I live and work, I chose Ryan because of how comfortable I feel at that dealership. More

Brought in my vehicle for repair and they said it would be 3 days, well it was 7 days and the amount was around $400 over the estimate, I understand that it may go over but that is quite alot. Anyway got be 3 days, well it was 7 days and the amount was around $400 over the estimate, I understand that it may go over but that is quite alot. Anyway got it back after the 7 days and drove it the next day to the grocery store went to open the back door and I heard a crunch and they had put the molding back on wrong, it was put on to far to the front door. So we had to take back for them to look at and they have to reorder the part, then we will have to take back again and also come back again when it is finished. So alot of running back and forth which is about 25 miles one way for us, so not happy about that. Mike Boyd was very nice and was very sorry for the mistake and he said it would get taken care of and I know it will, just alot of running back and forth and inconvenience to us. We have had Ryan do alot of work for us in the past and we were very happy just this time they missed up. Over the last 20 years we have purchased all our vehicles from Ryan, so I would still reccommend you to others. More

I have always had good to great service from Ryan's Chevrolet. This particular time was no exception. Tom Sherwin and Dave Ruprecht were very helpful with what could have been an expensive repair. Th Chevrolet. This particular time was no exception. Tom Sherwin and Dave Ruprecht were very helpful with what could have been an expensive repair. Thanks to both for their help! More

Dermott was keen to find out from me in person what exactly was wrong with our 2005 Chevy Suburban. He listened carefully as I described the sounds and vibrations our Suburban was making. He repeated w exactly was wrong with our 2005 Chevy Suburban. He listened carefully as I described the sounds and vibrations our Suburban was making. He repeated what he had heard and was right on target. Then came Jeff. Jeff made it clear what work must be done to the vehicle and gave me some honest choices for the repair. It seems Dermott had passed along what I had said and that is why Jeff was able to diagnose and service the Suburban. That is why we choose, and continue to shop, Ryan Auto Mall. More

Not sure who worked on my wife's 2007 Malibu but they did an excellent job on it we had No problems when we drove down to West Desmoines on Sunday. THANKS Keep Up The Good Work did an excellent job on it we had No problems when we drove down to West Desmoines on Sunday. THANKS Keep Up The Good Work More

The service and attention given by Tom Sherwin and other staff at Ryan is so refreshing. They are what customer service should be. From the time I made the appointment to the time I picked up my vehicle, staff at Ryan is so refreshing. They are what customer service should be. From the time I made the appointment to the time I picked up my vehicle, I felt they were with me all the way. New tires, oil and service check up and along the way, new brakes. All tasks were completed with a smile! More

Great people and great service. Would like to see some discount coupons for the Dexsos synthetic oil changes. $45 is getting close to the point that I could change my own oil. $30 would be a better price discount coupons for the Dexsos synthetic oil changes. $45 is getting close to the point that I could change my own oil. $30 would be a better price. More

If you'll look back into the history of ALL the visits to If you'll look back into the history of ALL the visits to resolve a shimmy(shake, vibration) in the front end of my car you can began to imagine the If you'll look back into the history of ALL the visits to resolve a shimmy(shake, vibration) in the front end of my car you can began to imagine the frustration that it causes. After picking up the car Wednesday April,11th, 2012 I can say it is most certainly better but STILL can feel the shimmy shake. My husband still feels the original complaint hasn't been solved, but rather new everything along the way! Jeff A. has been most helpful all around as I realize he's not the mechanic. I really thought the last shop foreman?? thought he knew what it was =but only to find he balanced tires like before when a weight fell off! Disappointed Jeri Schmidt More