Ryan Auto Mall

We were looking for a 8 passenger Chevrolet Traverse for our family of 6. We drove three hours to Ryan Automall to meet Scott Goodmanson. As he was aware that we were coming down the vehicle that we were mo our family of 6. We drove three hours to Ryan Automall to meet Scott Goodmanson. As he was aware that we were coming down the vehicle that we were most interested in was prepped and ready to go. In all my years of car buying, I have never met a more personable and professional salesman. From the start, Scott seemed to have our interest as his main concern. He readily offered financing options and quickly had us in our new vehicle. We would recommend Ryan Automall in general and Scott Goodmanson in particular for any vehicle needs. More

New Jeep Purchase My experience was bittersweet. We were contemplating a new Jeep Wrangler and figured we would start with a local dealer to see if we could work someth My experience was bittersweet. We were contemplating a new Jeep Wrangler and figured we would start with a local dealer to see if we could work something out. We stopped in on a Thursday evening and met a salesperson. He was very nice and we spoke with him about the Blue Polar edition Jeep in the lot. He let us take it for a test drive with our three kids and all was going well. We started to ask a lot of questions about the vehicle and he seemed to have answers. We quickly realized that not all the answers jived and I got the impression that he did actually know the answer in many cases, but rather pretended to know. This was obvious when we asked him specific questions about removing the driver and passenger roof sections, removing the doors, the price discount (told us $4,000, but didn't state that had to be with a trade in) if the side steps came with the Polar package or were a separate option, etc. In each case, he gave us answers that ended up not being accurate. We could understand one inaccuracy, but the numerous errors quickly left us with a lack of trust in his answers. But, we remained optimistic it would improve. We left the initial meeting on Thursday and asked that the salesperson find out if there were other colors in the Polar edition (with similar options) in the area since my wife wasn't keen on the blue. He said he would look on Friday. I emailed and spoke with him to confirm this request on Friday morning and he said he would work on it. I also told him I wanted to know the financing rate and final price with the options we wanted. He took my SSN and said he would get back to me. I also asked that he have the blue, gray, and black Jeeps washed so my wife could stop by and look at them side by side Friday afternoon. I had to call back later in the day on Friday since I hadn't heard from him on any of my requests. He used excuses (personally, I hate excuses) for not having the cars ready or the numbers done, and then told me he wouldn't be in on Saturday. The issues continued into the following week with more and more challenges and we were ready to leave for another dealership (frankly, if it hadn't been a local dealer we would have left a lot sooner). After the lack of response and the errors in communications, I finally had to reach out to Lisa Stifter, who we know through mutual friends. She represented Ryan EXTREMELY well and promised to have our needs addressed. She worked with Rob Ryan who I eventually spoke with. Rob provided vehicle availability (which again was different than what we originally had been told) and we were able to work out a deal. He was very customer focused and addressed our needs and timeliness. Once we worked out a deal, we decided to work with another representative and he assigned Andy. Andy did a GREAT job of working through our needs and getting us into a new car. He knew the answers to the technical questions we had about the car and was very personable. We would definitely recommend Andy. The process was very bumpy and started out terrible, but it ended on a good note and we walked away happy with the purchase. I would love to give all "5"s in the scoring, but I would be lying and misleading you if I did. More

New car review Working with Ryan Chevrolet was a great experience. The staff was friendly and easy to work with, answered all our questions and best of all no pressu Working with Ryan Chevrolet was a great experience. The staff was friendly and easy to work with, answered all our questions and best of all no pressure sales. We feel we got a very fair price for our car. More

This is the third car I have purchased from Amanda Greenwaldt; I bought the 2012 Dodge Avenger. She is very professional and an absolute pleasure to deal with. She goes above and beyond to make the pr Greenwaldt; I bought the 2012 Dodge Avenger. She is very professional and an absolute pleasure to deal with. She goes above and beyond to make the process as painless as possible. I will continue to send her more referrals and see her for all of my future car needs. Thank you so much Amanda; you are AMAZING! Thank you, Paula Sklenar More

Ryan Auto Mall is a very clean, friendly and modern looking facility. Todd was very welcoming and easy to work with. He answered all my questions and gave me time to think, which is important. I don't looking facility. Todd was very welcoming and easy to work with. He answered all my questions and gave me time to think, which is important. I don't like when the sales people pressure you and Todd didn't do that. After I purchased my car I had a remote start installed. Lisa was great in getting in scheduled in a timely manner. The shop was friendly and helpful when I dropped off my car to have the work done and there was a loaner ready for me. There was no hassle which really is nice in this hectic day and age. I feel I got a good price and the paper process was painless. Everything was taken care of so quick and easy. Even the nice young guy who got my new car ready and helped me clean out my old car was very nice. I believe his name was Chase. I forgot a couple of things in my old car and stopped back to see if I could get them, he was very helpful in retrieving those items for me. I love my new car! Thanks again for all your kindness when I purchased my car. More

Whenever we need a car we give Paul O'Leary at Ryan a ring. We shopped the local dealer but the level of service, price, friendliness, etc. is just not what you find with Paul at Ryan. The latest was a ring. We shopped the local dealer but the level of service, price, friendliness, etc. is just not what you find with Paul at Ryan. The latest was an urgent requirement for a replacement vehicle. More

I went online to get a kbb estimate of my car's value. After about 10 minutes of my signing off, I received a phone call from Andy Frechette ,from Ryan Chrysler/Dodge in Buffalo. After a few minut value. After about 10 minutes of my signing off, I received a phone call from Andy Frechette ,from Ryan Chrysler/Dodge in Buffalo. After a few minutes talking with Andy , I was impressed with his professional and friendly attitude. I made an appointment to meet him. After meeting with him I was sure that he was the "Right" person to deal with . Both my wife and I are very pleased with the vehicle and the deal we were able to get with Andy. I was also impressed with your financing department, Dane was friendly and very professional. Lisa was also very helpful . A few days later I had some work done on my wife's 2011 Chrysler, and Aaron was very helpful and delivered our car in a timely and professional manner. We have already told several friends and relatives about our great sales and service experience with Ryan Chrysler/Dodge and look forward to doing business with your dealership ! More

Overall good experience. Friendly service. I didn't feel rushed into buying and I appreciated that. I would recommend Ryan's to anyone. I love my new equinox! feel rushed into buying and I appreciated that. I would recommend Ryan's to anyone. I love my new equinox! More

It was a new experience for me. Everyone that I talked to and worked with were very nice and helpful. They told me everything about the car that would need to know and said I could call ant time if I had to and worked with were very nice and helpful. They told me everything about the car that would need to know and said I could call ant time if I had question . More

The guys in the service center have been very pleasant to deal with both times we have had the oil changed, plus when we got a nail in the tire only a few months after purchasing the new car. Also, our sale deal with both times we have had the oil changed, plus when we got a nail in the tire only a few months after purchasing the new car. Also, our sales person has been around at these times & makes a point to come up & say "Hi, How's it going with the new car" each time. Thanks for the continued excellent customer service everyone! More