Ryan Auto Mall

Hooked on Professionalism As a two Jeep family I rate Ryan Auto Mall as Excellent in all aspects. Best dealership I have ever dealt with in forty plus years of vehicle ownersh As a two Jeep family I rate Ryan Auto Mall as Excellent in all aspects. Best dealership I have ever dealt with in forty plus years of vehicle ownership. Have been a customer since they opened the Jeep dealership in Buffalo and their performance will keep me as a steady customer. More

Above and beyond! I have never bought a car so quickly and with such ease. Bruce Varner asked what I'd like in a car and found exactly the one I was looking for, with I have never bought a car so quickly and with such ease. Bruce Varner asked what I'd like in a car and found exactly the one I was looking for, with all the options on my list and at a great price. His enthusiasm and friendliness is wonderful. He went out of his way in providing extraordinary care and service. I'd buy from Bruce, again, in a heartbeat. THANK YOU! More

Great Team at Ryan! Excellent service and friendliness! Brought my Jeep in for a recall and the Ryan team had me on my way a full 30 minutes sooner than planned!! Great Excellent service and friendliness! Brought my Jeep in for a recall and the Ryan team had me on my way a full 30 minutes sooner than planned!! Great work by a professional and courteous staff! Thanks, Scott More

fast! It was a far drive for us. Although we got ther late we had Fast sales service and very friendly people that got us in our new used suv! Thanks! It was a far drive for us. Although we got ther late we had Fast sales service and very friendly people that got us in our new used suv! Thanks! More

Another great experience at Ryan chev I had an awesome experience at Ryan chev (again)! They make car buying a fun experience! I was there with my sister buying a car (we both got Chevy so I had an awesome experience at Ryan chev (again)! They make car buying a fun experience! I was there with my sister buying a car (we both got Chevy sonics), I worked with Scott who is great to work with. In fact I bought my second new car from him! My sister worked with Steve who was also excellent (it was her first new car), she really enjoys her new car as do I! I also worked a little bit with Dermott because my info wasn't on file, and I did my financing with Jeff! Great experience! Love Ryan chev, I'll buy all my cars there! More

Nice dealership A great place to buy a car even though it is a little too far from us, but worth it. Plenty of cars to choose, and their price is one of the best comp A great place to buy a car even though it is a little too far from us, but worth it. Plenty of cars to choose, and their price is one of the best compare to any dealership in Twin Cities. Bruce was big help and Jeff make the purchasing going fast and easy. Thanks again gentleman! More

Big city service - small town treatment My experience with Ryan Auto Mall over the past two years as been great. They compete with the "Big City" dealers but treat you better. My experience with Ryan Auto Mall over the past two years as been great. They compete with the "Big City" dealers but treat you better. More

happy and satisfied Doug Rambow made my experience at Ryan's Automall very satisfying. He was straight to the point, polite and seemed eager to help find the right car th Doug Rambow made my experience at Ryan's Automall very satisfying. He was straight to the point, polite and seemed eager to help find the right car that I had wanted to buy. More

Great people! Great company! Scott was very friendly and honest as well as Jeff. Process was fairly easy and quick. They explained everything thoroughly. Great experience overall Scott was very friendly and honest as well as Jeff. Process was fairly easy and quick. They explained everything thoroughly. Great experience overall. Would definitely come back! More

BAIT and SWITCH Purchase I purchased a 2014 Suburban in December 2014. While comparing vehicles at different dealerships in my area, I had them all quote the SAME specific th I purchased a 2014 Suburban in December 2014. While comparing vehicles at different dealerships in my area, I had them all quote the SAME specific things so I could compare apples to apples. These items were their Suburban, 100k GMPP warranty with $0 deductible, 1yr of XM radio, 1yr of OnStar, 2 years of scheduled maintenance, transmission cooler, WeatherTech floor mats for 3 rows and cargo area, 3M protective paint film on the hood, fenders, and lights. Ryan had what appeared to be a good price on the package when on 12/23, Steve quoted the warranty would be $2,600 as the final piece and the test drive that day was good. We drove out the 47 miles to the dealer again the next week to purchase and pick it up with our 3 kids. It took forever to get everything written up. Evidently, I was told their normal practice is to sell you everything in pieces which I believe is so you don’t realize as costs mount, the total ends up being more than initially quoted. We met with Lisa to get floor mats, transmission cooler, and film quoted. Their costs were higher than just looking up the floor mats on the internet like the other dealers did directly from WeatherTech. Lisa was able to correct the cost there. Her film was more reasonable and the cooler more expensive so it was a wash. During the 1+ hour waiting period for Lisa to show up and hour to get the costs quoted, Steve mentioned they were not able to do the 2 years scheduled maintenance of oil changes and tire rotations. While I was disappointed, I did not see this as a reason to stop the deal because I was getting everything else I requested quoted. After waiting another hour so the dealership was now closing, we finally were talking with finance about the extended warranty. Steve said he was going to prep the car and setup the OnStar and XM. Their first attempt on the warranty was to bad mouth the GMPP warranty and try to get us to go with Ally. After looking thru their Ally brochure and finding out in the fine print we would need to bring the truck the 47 miles from Wyoming to Buffalo for warranty service I told them no. Then they quoted the nearly $4000 for the GMPP warranty that Steve quoted for $2600 plus shortchanged the mileage from 100k to 96k on top. I was about to walk out. They agreed to split the difference at $3250 which is $650 more. TALK ABOUT BAIT AND SWITCH!!! They had worn us down and the kids were cranky so I reluctantly agreed because we had everything else. 2 of the kids jumped in the truck with me to take it home along with a DVD to try out the new system. They were severely unhappy since the dealer prep did even not include putting batteries in the headphones or the remote!! I was then unhappy when I called OnStar (like Steve asked me to) and I found out I only had a 3 month trial and not the 1 year quoted. Astounded, I checked the XM and found I was played for a sucker there as well. I have tried emailing Steve (realizing I want to have this documented if it came to that). I was basically blown off and offered to get some batteries for the headphones. I was told in his few years of selling cars, nobody asks “me or the store to buy XM or Onstar for them”. None of the other dealerships had an issue and some even offered so it must be his inexperience selling. I have tried contacting the dealer through their satisfaction survey and NO response. I contacted Chevrolet Customer Service to see if they could help out with their dealership. They took the information on the Bait and Switch warranty practice along with not following thru on the OnStar and XM subscriptions. When asked what was reasonable, I offered to them since I plan on keeping the truck (my Tahoe has 299k miles currently on it) they could simply extend the OnStar and XM years beyond the 1 year I paid in the purchase to cover the $650 warranty Bait and Switch. I felt this as quite reasonable since this service would not cost them an actual cash outlay of greater than $1k ($650 for warranty, 1yr XM, & 1yr OnStar). The dealership never called me like Chevrolet promised. I followed back up with Chevrolet and the dealership told Chevrolet they were not interested in making this right for a customer. I have been a loyal Chevrolet owner since I was 16 (almost 30 years now) but given the current bad taste in my mouth, I will definitely never shop at Ryan Auto Mall/Ryan Chevrolet, never recommend them, and will think twice on purchasing a Chevrolet for my next vehicle. More