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Ryan Auto Mall

Buffalo, MN

Overview
Employees
Reviews
Vehicles
4.9
5,711 Reviews
Ryan Auto Mall is a family owned and operated dealership, offering a complete range of new Cadillac, Chevrolet, Chrysler, Dodge, Jeep and Ram vehicles, along with a varied selection of pre-owned vehicles from all manufacturers. We are proud to serve the communities of Buffalo and Monticello, along with the twin cities of Minneapolis and St. Paul.
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911 Hwy 55 E

Buffalo, MN

55313

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Showing 5,711 reviews

January 26, 2021

Sales team was very helpful as well as the financing dept. I didn't feel pushed or have stress about purchasing a vehicle with them. More

by Jefffickling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Dornbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Robertson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Vinar
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January 25, 2021

Purchased 2018 vehicle under 30,000 miles in August of 2020 - was informed it still had 3y/36,000 warranty remaining - few months later when warranty item arrived...we were told “oops, looks like vehicle More

by root53b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Ryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Adams, Casey Hanson
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Jan 26, 2021 -

Ryan Auto Mall responded

Christine and Casey Root purchased a used 2018 Chevrolet Traverse from our Ryan Auto Mall Chevrolet location on 8/26/2020. The original in-service date of the vehicle was 06/29/2017. The manufacturer includes a 36 month OR 36,000-mile, bumper to bumper limited warranty and 60 month OR 60,000-mile powertrain warranty. The customers were offered an extended vehicle coverage at the time of purchase to cover out-of-warranty repairs. The customers declined to purchase that coverage. The customer brought the vehicle in for repairs on 01/20/2021 with 30,243 miles on the odometer. The customer asked for, and received, a free courtesy transportation vehicle for the day while the vehicle was in our service department. The vehicle needed a replacement Accelerator Pedal Position Sensor at a cost of $385.74. This repair was not covered by the manufacturer warranty. The customer contacted our used vehicle manager who agreed with the customer to share equally in the cost of the repair. This was done as a gesture of good faith and the customer agreed to pay half of the repair bill ($192.86). On 1/25/2021 a review was posted in the name of Christine Marie Root stating “we have and will continue to tell every person we see and interact with on social media and in person (3500+ friends and over 12,000 Instagram followers, plus 8500 twitter followers to never do business or trust Ryan Auto Mall Sales as they are blatant liars, and knew this vehicle was out of warranty. . .we have received over 4,000 comments on this. You probably won’t even publish this information or response as this will make you look bad-but it is honest, something that Ryan Auto Mall should strongly consider when hiring people”. We take great pride in our reputation here at Ryan Auto Mall and of the honest nature of our staff. Upon being made aware of this review, our GM, Mr. Rob Ryan telephoned Christine Root to discuss her review and ascertain the nature of her dissatisfaction. Christine Root told Mr. Ryan she knew nothing of the review and that she had thought the matter had been dealt with. She suggested that it must have been written by her husband Casey. She gave Mr. Ryan her husband’s telephone number and Mr. Ryan called him right away. Mr. Ryan discussed the series of events, warranty coverages, the complementary service loaner vehicle and sharing of the out of warranty expense with Mr. Root and asked him to clarify what else Mr. Root would like to have been done. The purpose of calling Mr. Root was to attempt to smooth over the situation and ensure he and his wife were happy customers. Mr. Root, however, took a different approach, becoming angry and repeatedly using inappropriate foul and abusive language on the telephone. When asked to desist in using such language, Mr. Root continued his outbursts, and it was at this point that Mr. Ryan relayed to Mr. Root that he no longer wished to carry on the conversation. While we regret that this customer had any kind of issue with a vehicle purchased from us, things happen and when they do, we have a reputation for reaching out and trying to make things right by the customer. In this instance, unfortunately we have experienced a customer exaggerating a situation with mis-quotes, falsehoods, unfair accusations, threats to spread misinformation across his social platforms, and confrontational foul language that we are not prepared to engage with further.

Jan 26, 2021 -

root53b responded

Ryan Auto Mall this is not accurate at all; even more concerning is that Rob would have someone else type this with inaccurate statements - the extended warranty was atrocious in cost when presented - note that was left out here....common tactic..., this was also presented as a fall back as our current warranty wasn’t set to expire until 36k - again - they fail to mention this. The vehicle had an issue, the dealership then said to deliver it to Buffalo for warranty, was told it would be under warranty when delivered to service shop - they fail to mention this... then the call came stating “oops, looks like warranty actually ran out before it was even on our lot” If we didn’t pay - it would have been “well tow it somewhere else then” so we did pay 1/2 to get the vehicle fixed as they pressed back in the “our bad, the warranty was over before we sold it” Ron did call after we paid to get vehicle back - but when pressed on how this can happen he became defensive - my statement was “Do you not think this is B.S.that we were sold a vehicle, and also negotiated on price around it still having a portion of the 3yr/36k warranty remaining” Ron then stated he did not want to talk anymore, and never answered any calls back - rather then discuss this, he wants to avoid this and would rather have someone else type up and throw the statement above around as mis-quotes and falsehoods - Rob has my number and can call to discuss this further if he pleases, though I am sure he won’t as he knows this was wrong....and has “other deals to make before the day is over”....

January 24, 2021

Andrew was great and was easy to work with! They had my car ready and made the process very easy! Thank you for exceeding my expectations. More

by upnorthjessi
Recommend Dealer
Yes
Employees Worked With
Andrew VanDehey
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January 24, 2021

We purchased a new 2021 Suburban from Steve Nisbet. Steve helped make the purchase go very smoothly. The 2021 Suburban is a new body style and Steve was very knowledgeable with all the new options that were More

by ted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Ruprecht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Harloff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Stifter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spurbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Edmonson, Tom Sherwin, Duane Pullins, Steve Nisbet
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January 24, 2021

I knew what I wanted and what I didn’t want. Steve Edmondson made sure I got it in an efficient manner. Much Appreciated! I purchased a 2021 Tahoe and it rocks! More

by Steve C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Edmonson
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January 23, 2021

Purchasing my new truck was a good experience. Sales-Preston Buechler was very honest and open with me, which I appreciated and did a great job explaining everything and working on getting me the More

by neild34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Preston Buechler
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January 23, 2021

Brandon made the process easy and is very helpful and knowledgeable on all of the vehicles and setting up the technology. Nick is always on point in finding the right accessories and always available whe More

by Pcros71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Swenson
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January 21, 2021

They made buying a truck a very smooth process. Paul was very professional and kind. The dealership was a nice clean environment I will definitely go back. More

by Nickpraught
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Swenson, Paul Palmer
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January 21, 2021

The entire process was flawless, I did my research and knew exactly what I wanted. Called and made an appointment for the next day early in the morning and Brandon Barth came out met me and just gave me t More

by Edharchanko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Swenson
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January 21, 2021

My salesman Steve was extremely low pressure, knew what I was looking for in a vehicle and options when I didn’t really like the 1st car I chose, knowledgeable about electronics and vehicle power plants and More

by rlrosie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Edmonson
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