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Ryan Auto Group
Monroe, LA
45 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 45 reviews
December 10, 2017
Terrible I had an appointment for an oil change on Friday November 24th at 2:00. I make it there about 130 and give my keys to the guy in the bay. I proceed to I had an appointment for an oil change on Friday November 24th at 2:00. I make it there about 130 and give my keys to the guy in the bay. I proceed to the waiting area and about 15 minutes later I see several guys pushing my car up the bay and get a battery charger to use on my car. I ask them what’s the problem and they said my car won’t start and I can pay $99 to have it put on the diagnostic machine or have it towed. It was showing Service Theft Deterrent System. I decided to have it towed bc it was obvious they did something wrong. Saturday morning I contacted OnStar to see if their diagnostic was showing what could have been wrong with my car. They said it was probably the key fob needing replacing and they will send a tow truck to take it to the dealership. I started cleaning out the car preparing for the tow truck and noticed the chip to my key fob sitting in my cup holder. I placed it back in my fob and my car started immediately. When I contacted Ryan that Monday, Marvin said he would review the tapes to see if his employees dropped my keys or anything. He called back and said that he couldn’t see that his employees did anything wrong and my next oil change would be free. I knew then he did not watch the video bc he would have seen that my car never left the bay to get an oil change. He did give me a free oil change that I had to get from them. I was not out of towing money bc I had roadside assistance but I missed work Saturday and had to leave work early Tuesday to get the free oil change. Awful service and I was treated badly when I went in for the free oil change. More
by Danni Lená
Employees Worked With
Marvin
October 30, 2017
Purchased new Tahoe Jerry and Blaine where excellent during our purchase. Jerry answered all questions about the vehicle, was very professional at all aspects of the pur Jerry and Blaine where excellent during our purchase. Jerry answered all questions about the vehicle, was very professional at all aspects of the purchase. Blaine was very helpful in answering all financial and warranty questions. We commend them on a job well done! More
by Joejoe
Employees Worked With
Jerry Pender
October 16, 2017
Great Experience 1st class treatment from the test drive to the paper signing!! Toby and Blaine were awesome! They went above and beyond for us!! So excited about my n 1st class treatment from the test drive to the paper signing!! Toby and Blaine were awesome! They went above and beyond for us!! So excited about my new Tahoe!! More
by Spembanato
Employees Worked With
Toby Liner
September 21, 2017
very satisfied Todd at the body shop was extremely helpful . The guys replaced the windshield on my Camaro in about a 1 and 1/2 hours ! Thanks to the crew ! Todd at the body shop was extremely helpful . The guys replaced the windshield on my Camaro in about a 1 and 1/2 hours ! Thanks to the crew ! More
by Billie Miller
Employees Worked With
Anthony Messina
September 06, 2017
Great Car Buying experience!!! Toby Liner is the Best. He work us out a deal for our daughter Samantha's car. It was love at first sight for her and her Malibu!!! Thank you Toby! Toby Liner is the Best. He work us out a deal for our daughter Samantha's car. It was love at first sight for her and her Malibu!!! Thank you Toby!!! If you need a vehicle and you want a Great deal see Toby at Ryan"s Chevrolet!!! More
by Dollar Family
Employees Worked With
toby liner
August 18, 2017
Best ever! Toby Liner is an excellent salesman: polite, friendly, not manipulative, helpful, informative, courteous, attentive. And Johnny Portman is the best ma Toby Liner is an excellent salesman: polite, friendly, not manipulative, helpful, informative, courteous, attentive. And Johnny Portman is the best manager ever, explaining all scenarios to us and helping us get what we needed. More
by JTM
Employees Worked With
Toby Liner; Johnny Portman
August 12, 2017
Easy to deal with. This was my first time to deal with this dealership but Buddy Wayne came highly recommended. I was not disappointed. I called the day before to let This was my first time to deal with this dealership but Buddy Wayne came highly recommended. I was not disappointed. I called the day before to let him know what I wanted & within 2 hours of my arrival at the dealership I was leaving in my new Equinox. More
by Tina Searcy
Employees Worked With
Buddy Wayne & Eric
August 09, 2017
Outstanding! Shay put us in the Malibu we wanted. Jerry expertly demonstrated the technological features. Blaine sold us the warranty we wanted and was very hones Shay put us in the Malibu we wanted. Jerry expertly demonstrated the technological features. Blaine sold us the warranty we wanted and was very honest in telling us gap was unnecessary in our situation. AN HONEST AND SMOOTH EXPERIENCE ON THIS, MY 15TH GM, PURCHASE! My referrals will be to Ryan! More
by Lucianhill
Employees Worked With
Shay, Jerry, and Blaine.
August 07, 2017
Sales, Service and Body Shop We have bought 8 vehicles from Ryan Chevrolet over the last 12 years and always use there service department and body shop. We have had excellent serv We have bought 8 vehicles from Ryan Chevrolet over the last 12 years and always use there service department and body shop. We have had excellent service in all departments. we would highly recommend. More
by Gene522
Employees Worked With
Anthony Messina
June 26, 2017
Satisfied customer Ryan Chevrolet is a great place to buy a vehicle. I found exactly what I was looking for the first visit. The salesman, Jeff Bonds was very helpful. S Ryan Chevrolet is a great place to buy a vehicle. I found exactly what I was looking for the first visit. The salesman, Jeff Bonds was very helpful. So far the service department has been great. More
by Jennifer K Watson
Employees Worked With
Jeff Bonds
