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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,188 Reviews

2,188 Reviews of Rusty Wallis Honda - Service Center

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March 02, 2025

My service advisor was helpful & friendly. He told me it would take 2 1/2 hours to replace my fuel pump but I was back on the road in an hour & 1/2. Great experience. More

by Lori.ramsey
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name.
Mar 07, 2025 -

Rusty Wallis Honda responded

Lori.ramsey, we're glad you had such a wonderful experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

March 02, 2025

Have been dealing with this dealership for many years now and the men and women that work there are always very nice and the service is always fast! More

by LYESA36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chinh Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ondra Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Rusty Wallis Honda responded

Lyesa36, thank you for your kind review; we are happy to pass along your comments to the team here at Rusty Wallis Honda! Please don't hesitate to reach out if there's anything additional we can do for you.

March 01, 2025

Esta vez pongo 4 estrellas. Porque tuve que ir 2 veces para que solucionaran el problema (2 recalls) Hice cita para la reparacion un sabado y no lo solucionaron a la primera, d More

by PATRICIAISABEL303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tevin en una de las dos visitas
Mar 04, 2025 -

Rusty Wallis Honda responded

Patriciaisabel303, we really appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 01, 2025

For oil change charges are appx 170 dollars charges. Everyone I go to this dealer shop for service I end up paying min 400 dollars. Never going back there More

by Cmguptaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Mar 07, 2025 -

Rusty Wallis Honda responded

Hello, thank you for taking the time to leave us this feedback. We apologize for any confusion, our full synthetic oil and filter changes are $69.99 plus tax. We would like the opportunity to address your concerns. Please reach out to us directly at (214) 348-7500 when you have a chance. Thank you, and we look forward to hearing from you.

February 28, 2025

The service check-in guy was courteous, thorough, and patient. Servicing the car went as planned and was timely. 1 More

by B&s781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luciano Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
Mar 02, 2025 -

Rusty Wallis Honda responded

Hi B&s781, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 27, 2025

Tevin explained the process for a recall correction after the part was needed and provided my oil change. Thank you so much. He let me know when to bring it in and the staff there were very helpful and timly More

by Cc1chapa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tevin
Mar 02, 2025 -

Rusty Wallis Honda responded

Cc1chapa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rusty Wallis Honda. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 21, 2025

This last recall while quick enough - I had several things adjusted that were unrelated to the service. Interior light turned off, heat adjusted, seating and mirrors adjusted. My keychain was broken al More

by TMAX3D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
Feb 26, 2025 -

Rusty Wallis Honda responded

Hi Tmax3d, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Your feedback helps us improve and we would like to learn more about how we can make this better.

February 18, 2025

Fast and friendly oil change. They honored my coupon which made it worth bringing my vehicle in. Very grateful for the free quick car wash, God knows my car needed it. More

by paco6562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luciano Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Rusty Wallis Honda responded

Hi Paco6562, thank you for taking the time to leave a review for us at Rusty Wallis Honda. We're happy we could meet your expectations! Thank you again for the great review!

February 17, 2025

I had a terrible experience speaking with Alliona Carroll. First, she gave me the impression that the prices listed at Rusty Wallis Honda online weren’t the actual prices to consider, as there are d More

by FATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alliona Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

They were nice enough to address a warranty item when my appointment was only for a recall. More

by Val Crasneanu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t Remember
Feb 18, 2025 -

Rusty Wallis Honda responded

Hi Val Crasneanu, thank you for taking the time to leave a review for us at Rusty Wallis Honda. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

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