Rusty Wallis Honda - Service Center

My service advisor Tevin was very responsive and clearly focused on customer satisfaction. My car was given the best of care and I felt like a valued return customer. focused on customer satisfaction. My car was given the best of care and I felt like a valued return customer. More

Service advisor initially said recall work would take about one hour. After waiting about 90 minutes, I was told work could take up to two hours. about one hour. After waiting about 90 minutes, I was told work could take up to two hours. More

Tin was very communicative and handled everything well. However, the car died at a stop light on the way home. I immediately returned to the dealership and was told the issue (which had never happened bef However, the car died at a stop light on the way home. I immediately returned to the dealership and was told the issue (which had never happened before) was not related to the service just performed but they would fix the issue at no cost to me due to a service bulletin. While I appreciate the use of a loaner car, I have been without my car for over 10 days and I have made 3 trips to the dealership not including the one I will make to pick up my car. The original service was routine maintenance and it has now turned into a big inconvenience. More

Every member of The Rusty Wallace team exemplifies a level of customer service that reminds me of "the good ole days". Smiles all around, very helpful guidance, and a sense of urgency that puts so many level of customer service that reminds me of "the good ole days". Smiles all around, very helpful guidance, and a sense of urgency that puts so many other establishments to shame. More

So happy with service Tevin Smith 2as wonderful. So happy this young man was my service advisor. So happy this young man was my service advisor. More

Deborah was very professional and kind when she met me to get my car and info. get my car and info. More

We had a good overall experience. Alliona Carroll, the manager set the tone and was extremely helpful. We also felt like the service team did a great job. Thanks again Alliona. Alliona Carroll, the manager set the tone and was extremely helpful. We also felt like the service team did a great job. Thanks again Alliona. More

Fast, reliable service at a good price! I prefer Rusty Wallis Honda over all other Honda dealerships in DFW! I prefer Rusty Wallis Honda over all other Honda dealerships in DFW! More

I waited 1 hour and 45 minutes for a basic oil change. I had an appointment and was 2nd in line at 6:45am in the morning. I was not happy! I had an appointment and was 2nd in line at 6:45am in the morning. I was not happy! More

Car service was quick and easy. Comfortable waiting area. Nica e snack and drink bar while waiting. Thanks for the car wash after the exhaust check. Comfortable waiting area. Nica e snack and drink bar while waiting. Thanks for the car wash after the exhaust check. More