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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,203 Reviews

2,203 Reviews of Rusty Wallis Honda - Service Center

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December 04, 2024

Friendly staff soon as you pull up they greet you and asked what services you need. And they asked you to wait in the lobby which has refreshments thought that was pretty awesome More

by M_HRNNDZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Banales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Rusty Wallis Honda responded

M_hrnndz, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rusty Wallis Honda. Thank you, and have a fantastic day!

December 02, 2024

everytime i visit for car service i get the upmost care and service that’s available More

by Greenandrea318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Wallis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ondra Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : julian i. service, Eric Collier Sr
Dec 04, 2024 -

Rusty Wallis Honda responded

Hi Greenandrea318, thank you for taking the time to leave a review for us at Rusty Wallis Honda. We're happy we could meet your expectations! Thank you, and have a fantastic day!

December 02, 2024

I went to Rusty Wallis because I received a 30% coupon from them in my email. I called to get a quote on cost and scheduled service several days later. They honored their pricing and service was quick a More

by WNDLOWRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo
Dec 04, 2024 -

Rusty Wallis Honda responded

Wndlowry, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

December 02, 2024

A great place for car service, james my advisor was very professional and accomodating. Keeps me updated of the status of my vehicle. More

by MARKTRINANES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Dec 04, 2024 -

Rusty Wallis Honda responded

Marktrinanes, thank you for your kind words and this wonderful review! Until the next time we meet, take care!

December 01, 2024

I discovered that almost none of my bumper clips were on my bumper! This is the only place I have been to for service since I moved to Mesquite over 5 years ago. I went in for diagnostic testing last week a More

by keelacottrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey in the service dept helped me this last time. He was good, but I am disappointed in the service not replacing the clips.
Dec 04, 2024 -

Rusty Wallis Honda responded

Keelacottrell, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (214) 348-7500 when you have a chance. Thank you, and we look forward to hearing from you.

November 29, 2024

Overall, the service was good. The one complaint I have is that a worker left a Coke in the car after everything was finished. More

by Abrady8103
Recommend Dealer
Yes
Employees Worked With
Jesse Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Rusty Wallis Honda responded

Hello Abrady8103, thank you; we appreciate your feedback!

November 29, 2024

Julian Garcia, at the express service, was great. He took good care of my car service. It was fast and efficient. The only thing, not the dealer's fault, there is construction around the area - so fi More

by angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Garcia
Dec 01, 2024 -

Rusty Wallis Honda responded

Hi Angela, thank you for taking the time to leave a review for us at Rusty Wallis Honda. We're happy we could meet your expectations!

November 29, 2024

Tevin, my service rep, was very helpful, friendly, and careful with my budget. He made the maintenance and repair process almost painless! More

by DEB20110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tevin
Dec 01, 2024 -

Rusty Wallis Honda responded

Deb20110, we're so glad that we were able to go above and beyond your expectations! Until the next time we meet, take care!

November 29, 2024

Whenever my car needs maintenance I take it to to this dealership and they do a great job. Julian Garcia provided excellent service. More

by JOSEPH.ROBINSON00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Garcia
Dec 01, 2024 -

Rusty Wallis Honda responded

Joseph.robinson00, we are so pleased you enjoyed your visit to Rusty Wallis Honda! We hope to see you soon!

November 28, 2024

Dealer was dishonest about work that was done. Tire rotation was not done like noted. We were told the previous week that they were out of grease for the recall and check back in December but th More

by carroll.gd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julian Garcia
Dec 01, 2024 -

Rusty Wallis Honda responded

Carroll.gd, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you are willing to give us another chance, please contact us at (214) 348-7500 so we can understand your situation better in order to try and turn your experience around. Thank you, Rusty Wallis Honda

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