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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,192 Reviews

2,192 Reviews of Rusty Wallis Honda - Service Center

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November 19, 2021

Very good service thanks Honda for your good customer service and very clean facility thanks More

by Godinez510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Fine
Nov 19, 2021 -

Rusty Wallis Honda responded

We appreciate your business and our team looks forward to serving you again soon!

November 19, 2021

The service department was high tech and swift and everyone was nice; it's hard to impress me.. More

by VICTORJAVERI7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dunno, service department, female
Nov 19, 2021 -

Rusty Wallis Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 19, 2021

Very great service, Very detailed in explaining everything. Waiting area was really clean and full of snacks and drinks. Service was also faster than expected More

by ELIKAT0291
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg
Nov 19, 2021 -

Rusty Wallis Honda responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rusty Wallis Honda!

November 19, 2021

Good, but did not check tire pressure and inflate to spec as requested. Corrected issue after brought to their attention. More

by schultz9113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Nov 21, 2021 -

Rusty Wallis Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 18, 2021

Easy to get a appointment and decent time waiting for my car to come back out More

by ELAINE_MARTINEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Nov 18, 2021 -

Rusty Wallis Honda responded

Elaine, Thanks for sharing your thoughts about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

November 18, 2021

Dealer jacked up repair cost of repairs to an absurd level. Dealer didn’t even reset oil gage. Really crappy experience. Stay away More

by ANNIECFOSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Fine
November 18, 2021

Service was excellent explained what needed to be done next will make appointment to fix what’s needed More

by PETEBRAVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Fine
Nov 18, 2021 -

Rusty Wallis Honda responded

Pete, Thank you for choosing Rusty Wallis Honda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 18, 2021

Was far from impressed. On my invoice it stated “customer requested” when I did not request specific service. It was also suggested to me that I needed new tires ($900+) when I have a tire shop rec More

by Johneaglehondasucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leo ??, Greg Fine
Dec 02, 2021 -

Rusty Wallis Honda responded

John, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Dec 02, 2021 -

Johneaglehondasucks responded

Please email me at xta.909@gmail.com

November 18, 2021

Took a long time with no time estimate and, more importantly, I left with a “low tire pressure” warning on my vehicle More

by zruffolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea who worked on my vehicle
Dec 02, 2021 -

Rusty Wallis Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 17, 2021

Leo was fantastic to work with! Very courteous and spent time explaining everything to me. More

by MELANIE6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo in Service
Nov 17, 2021 -

Rusty Wallis Honda responded

Melanie, Thank you for your very kind review. Leo and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rusty Wallis Honda.

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