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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,192 Reviews

2,192 Reviews of Rusty Wallis Honda - Service Center

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March 07, 2022

My car was not serviced properly and has damage now and needs to be fixed and service center needs to be held responsible for repairs. More

by rcerno99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Center
Mar 21, 2022 -

Rusty Wallis Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 05, 2022

Great experience! Will go back on my next visit. They washed my car for me. More

by ELSTREGLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ondra Calvert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2022 -

Rusty Wallis Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 05, 2022

Service is excellent! They let you know what they are doing to your car. They are very prompt. Very professional. I live Rusty Wallas!!! More

by Irodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2022 -

Rusty Wallis Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rusty Wallis Honda, we look forward to having you as one of our valued customers for many more years to come!

Mar 07, 2022 -

Irodriguez responded

I love it here at Rusty Wallis! They let you know how long it will take and they keep you posted as to if there is anything that needs to be taken into consideration. Customer Service is the best! I love that my car gets a wash after the service is completed. I have that new car feeling driving out of the parking lot!!

March 03, 2022

The service experience was great. Always a wonderful experience. Very good customer service. I will return. More

by Toakry30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor
Mar 03, 2022 -

Rusty Wallis Honda responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rusty Wallis Honda!

March 03, 2022

I continue to receive spectacular customer service. My service Rep for my most recent visit was Fernando Aguilar. He provided an outstanding experience. More

by ArtieO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Aguilar
Mar 03, 2022 -

Rusty Wallis Honda responded

Thank you for taking the time to share your thoughts on working with Fernando. We're glad to hear he delivered such a great experience!

March 03, 2022

Great service with easy in and out minimum wait time. Thank you for the car wash More

by hleroysims
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Tech. Ray
Mar 05, 2022 -

Rusty Wallis Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 01, 2022

I visit service department for a recall, warranty work on the rails, oil and tire rotation,, and installation of running boards. I arrived at the service department at 10AM (appointment time) and was service More

by N.WASHINGTON2100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Mar 15, 2022 -

Rusty Wallis Honda responded

We're sorry that you didn't have a completely satisfying visit. Thank you for providing your contact information and someone from our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this.

March 01, 2022

Intake person very friendly efficient and gave me a timetable of how long it would take. Upon completion went over details More

by Maynard J Semmler
Recommend Dealer
Yes
Employees Worked With
Don't know names
Mar 02, 2022 -

Rusty Wallis Honda responded

Maynard, thank you for choosing Rusty Wallis Honda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 27, 2022

Very friendly and prompt service! Will return for other services! Great atmosphere and professionalism! Thanks More

by minadelacruz78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone
Feb 28, 2022 -

Rusty Wallis Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 26, 2022

I received excellent service and all of my questions were answered by my service representative. More

by pkbrew51
Price
Recommend Dealer
Yes
Employees Worked With
Victor
Feb 28, 2022 -

Rusty Wallis Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you to make your experience with us a positive one at Rusty Wallis Honda. Please don't hesitate to reach out if you need anything else.

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