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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,203 Reviews

2,203 Reviews of Rusty Wallis Honda - Service Center

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January 25, 2025

Very easy to make appointments. Everyone was courteous and helpful. Service was timely and complete. Thanks! More

by Reader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department employees
Feb 01, 2025 -

Rusty Wallis Honda responded

Reader, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rusty Wallis Honda. We do hope we can be of assistance in the future. Take care!

January 22, 2025

No call for vehicle pick up when asked to please call when vehicle was ready. Picked up car at 8 pm. More

by suarezjacky15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Rusty Wallis Honda responded

Suarezjacky15, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (214) 348-7500 so we can work towards a resolution.

January 21, 2025

Tin in the service department was courteous and efficient. It was nice to see a helpful person at 7:30 am More

by retta1771
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tin
Jan 23, 2025 -

Rusty Wallis Honda responded

Hi Retta1771, thank you for taking the time to leave a review for us at Rusty Wallis Honda. We're happy we could meet your expectations! We look forward to your next visit! Take care!

January 21, 2025

It was good and I had no complaints . The service was excellent and I had no complaint More

by NOORHAYATIHASAN
Recommend Dealer
Yes
Employees Worked With
Techni
Jan 23, 2025 -

Rusty Wallis Honda responded

Noorhayatihasan, we are so pleased you enjoyed your visit to Rusty Wallis Honda! We hope to be of service to you again in the future. Best wishes, Rusty Wallis Honda

January 20, 2025

I came to replace the Grbx part based on the recall. service department guys did a great job! More

by kay
Recommend Dealer
Yes
Employees Worked With
Cory Harrelson
Jan 23, 2025 -

Rusty Wallis Honda responded

Kay, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rusty Wallis Honda. Thanks again for the recommendation, and have an amazing day!

January 20, 2025

Very slow for express service. Took 2 hours for an oil change. Take 5 takes less time. More

by kelriggs16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Jan 23, 2025 -

Rusty Wallis Honda responded

We are disappointed to learn of your experience here at Rusty Wallis Honda, but will take this opportunity to improve. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (214) 348-7500 so we can work towards a resolution.

January 20, 2025

Great service in the time frame they said. Everything was explained on the work done (2 recalls) very satisfied More

by MRDANIELTINAJERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Harrelson
Jan 23, 2025 -

Rusty Wallis Honda responded

Mrdanieltinajero, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 19, 2025

They were courteous, respectful, and informative. The waiting room was spacious and did not feel crowded as some places do More

by LONNAPOWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know the name of the man in the service department who helped me, but he did a very good job.
Jan 21, 2025 -

Rusty Wallis Honda responded

Lonnapowell, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rusty Wallis Honda. Thank you, and have a fantastic day!

January 18, 2025

Awesome experience…. Synthetic oil change at a fantastic price knowledge that the dealer is going to treat your car with respect and get it ready for a trip! Plus the car More

by LAMARIN2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Dotsy
Jan 21, 2025 -

Rusty Wallis Honda responded

Hi Lamarin2013, thank you for taking the time to leave a review for us at Rusty Wallis Honda. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Rusty Wallis Honda

January 15, 2025

It was my first time here. There were a couple of things that I want to point out. My service advisor came to inform me the result of the inspection. I agreed to most suggesti More

by MISSANARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Godoy
Jan 16, 2025 -

Rusty Wallis Honda responded

Missanaro, we strive for 100% satisfaction, and we regret to find out that this was not the case. It is discouraging to learn of your experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (214) 348-7500.

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