Rusty Wallis Honda

Jeff was extremely professional and honest as we communicated primarily through email to find the pre-owned vehicle I was looking for at the price I was willing to pay. I visited the dealer to have communicated primarily through email to find the pre-owned vehicle I was looking for at the price I was willing to pay. I visited the dealer to have the vehicle delivered and worked with Nikki and Jason both of which made the transaction a pleasure to go through. For us consumers, the most important question to ask is whether you would recommend the Dealer, in this case Rusty Wallis Honda, to family and friends. In my experience with Rusty Wallis, I can say without a doubt, YES! More

I was recommended to try this dealership from Jerry Reynolds (The Car Guy Show - 820AM on Sat mornings. I got on the internet and did some homework on the cars availiable. I went to the dealership and Reynolds (The Car Guy Show - 820AM on Sat mornings. I got on the internet and did some homework on the cars availiable. I went to the dealership and first meet with Brandon as Derrick Turner was with another customer I was told. Brandon made an error while we were doing the pricing of the car. He priced the LS instead of the EX. This was not an experience that I was expecting since the price qoute was one in which I thought was very reasonable. Two weeks prior I had gone to a Honda dealership and was offered a Honda Civis LX with the equiptment I wanted. At that time I wanted to give Rusty Wallis Honda a shot since: #1 I've bought a Honda there before in 2007. #2 Jerry Reynolds gave me the reference to go see a particular person at Rusty Wallis. That person was not availiable however Derek Turner took over and things went better from then on. Seems I missed out on some Honda dealer sales incentives in that two weeks prior so I was told anyway. I believe this cost me some $$ so I suggest if your going to the dealers do it on the same day so as you can compare what Honda incentives are going on that particular point in time. Theyt seem to come anf go quickly these days. The Financing Manager Chris McIntosh was very professional and explained all the warranty options to me. I did have to ask him to run the numbers to see if the 2.9% advertised fincane rate would be more benificial to me than the Honda Incentive pricing which it was. More

My deceision was made before I came to Honda. I don't have much time. I work on a very tight schedule. Honda or Toyota were the choice I had made. Neil was very good. The first day was ju have much time. I work on a very tight schedule. Honda or Toyota were the choice I had made. Neil was very good. The first day was just as I had hoped. When I drove away I thought we were finished. No one had said anything about returning. However, after about 10 days I was asked to return and sign a different contract because the bank didn't like the way the numbers were placed. I live in Terrell making this about a 25 mile (one way) trip. I didn't like the idea of not showing negative equity for what it was so I was cautious to resign. In the meantime my daughter became ill causing the trip in to be all the more pressing. I did convey this. All I kept asking is that someone meet me halfway or somewhere to make the transition go smoother. That was not possible. As it turned out I went to sign the papers after being pressed to do so; my payment for the trade in was paid after the due date of the contract; and no compensation was made for my 50 mile trip out of the way made when I was sick. Other than that my experience at Rusty Wallis was OK. I can give only a mediocre recommendation to others as far as the overall dealership goes. More

Most definitely do recommend rusty wallis already on new sales and service. Larry was very courteous, friendly and helpful in assisting me with my airbag recall. I was having a problem with the lumbar lat sales and service. Larry was very courteous, friendly and helpful in assisting me with my airbag recall. I was having a problem with the lumbar latch and moving the back of my seat forward on the driver side due to an accident a few years back. I have a bad back and this defect does not help it. He requested the shop technician look at it and Larry and he helped me understand what would need to be done and different options available, plus Larry got the latch to work that day. More

When I finally decided on my car of choice (2009 Honda Civic EX w/NAV in September 2009), I had done a substantial amount of research to find out what the best deal was on price, etc. (Consumer Reports i Civic EX w/NAV in September 2009), I had done a substantial amount of research to find out what the best deal was on price, etc. (Consumer Reports individual car reports at $14 are awesome). I searched the entire state of Texas and got some competitive price quotes in Houston (where I live) and surrounding areas, but they were still not ideal. I called up Rusty Wallis in Dallas and my initial salesperson, Eric Lucy, was great. He offered me a great deal, gave me all the details, explained things, and gave me a pre-approval for financing. Much of this was over email (my preference). I wanted to make sure I got everything squared away before making the drive to Dallas! When we pulled up to the dealership, Eric introduced me to Derrick Turner, who was great. After the test drive, Derrick helped me set up the vehicle and was very detailed about all the vehicles functions. To my surprise, Eric has not informed Derrick of the deal that we had discussed over email, so we had to back up a bit, but this confusion was fairly brief. The only other concern I had in the process was the trade-in....they severely undercut the value of my old Honda Civic (a normal dealer tactic), but I came prepared with information (KBB and Navaguides helped tremendously), so in the end I got what I wanted for trade-in, with some sales manager haggling and blinking contests, of course. Overall, they were very fair and willing to work with me, and I was really pleased. Something to keep in mind was that I bought a car that they were very eager to sell - it had been on the lot for 285 days. Your ability to negotiate price will definitely depend on the supply and demand for the vehicle, as always. Felton Jones helped with financing. Of course, he offered me the extended warranty, which I did not take. He was not pushy about this at all, and was very helpful and entertaining. Overall, I loved going to Rusty Wallis - I felt that the dealer was very fair and professional. I got the deal that I wanted, down to the penny, and I am loving my new Civic! My suggestion for working with this dealer, just like any other, is to do your homework. If you come prepared with research and information, they will work with you. If I hadn't, they would have been happy to sell me the car for $2-3000 more than I paid for it and give me $700 less than I actually got for my trade in. But this is just part of the business of cars - you need to be an informed consumer. I recommend Rusty Wallis Honda! More

I would like to thank Rusty Wallis Honda for the warm and friendly customer service that is provided.From the moment you walk in, you feel welcome and comfortable to choose the vehicle of your choice there i friendly customer service that is provided.From the moment you walk in, you feel welcome and comfortable to choose the vehicle of your choice there is no pressure at all.This outstanding service makes you want to come back again to purchase another vehicle and to refer this dealership for the excellent service!!Keep up the good work!! More

I have to say it was a good experience buying a new CRV from Rusty Wallis Honda. Our sales person Lee Arter was attentive listened to what we wanted and greeted us when we arrived on the lot. Amir in finan from Rusty Wallis Honda. Our sales person Lee Arter was attentive listened to what we wanted and greeted us when we arrived on the lot. Amir in financing was a joy to work with. If you are looking for a Honda this is place to buy it. Lee was fantantic go see Lee! More

I am happy with my overall experience. One thing I was disappointed in was the surprise wholesale options added to the car. When finally driving an hour and a half to find this out they know they have you disappointed in was the surprise wholesale options added to the car. When finally driving an hour and a half to find this out they know they have you. It' a bait and switch deal. They give you the option to purchase them individual or give you a solid price for all of them. It's a rip off in my opinion. However, our salesman was extremely knowledgeable and kind which was greatly appreciated. More

I got a great quote on the internet price. With added options it turned out to be a good price. Derrick was very knowledgable and helpful with the full purchasing process. I do not like this rating proce options it turned out to be a good price. Derrick was very knowledgable and helpful with the full purchasing process. I do not like this rating process. If I start to get a lot of spam emails, I am going to be upset. More

I appreciated that Brandon was helpful and polite. He didn't heckle or beg, unlike many other car sales people. He was clear and accommodated us with our requests. I was a little disappointed with th didn't heckle or beg, unlike many other car sales people. He was clear and accommodated us with our requests. I was a little disappointed with the price. I felt that the dealer could have offered a better incentive since we purchased a 2009 car and it was so close to the end of the model year. We decided to purchase anyway, but consumers should note that they may not always get the best deal. More