Rusty Wallis Honda

AVOID THEM AT ALL COSTS. BEWARE, DO NOT PURCHASE FROM THESE PEOPLE. AVOID THEM LIKE THE PLAGUE. Our story is lengthy, so I’ll break it down in a timeline: August 2nd: W BEWARE, DO NOT PURCHASE FROM THESE PEOPLE. AVOID THEM LIKE THE PLAGUE. Our story is lengthy, so I’ll break it down in a timeline: August 2nd: We get in contact with Robert Hill through TrueCar. He says getting the car won’t be a problem. We let him know we will stop by Saturday, August 4. August 4th: We walk into the dealership wanting a Honda Fit EX Manual. They say they can get it from another dealership. We tell them we will finance through our bank. Manny Garcia throws a fit, says “We won’t do anything until we get the paperwork, just to protect ourselves.” As if we were stealing from them. Catty and unprofessional. Carlos Rivera says they’ll get us the car by Thursday, August 9. August 9th: We call in to ask about the car. It is not there. Robert says he should have more information by Saturday, August 11. August 11th: We contact Robert through text message. He still doesn’t know where the car is, but says that he will give us a better answer by Monday, August 13. August 13th: We ask for a status on the car. He says that the car is coming from Honda’s Manufacturer (a lie, by the way) and that it shows it will arrive on Tuesday, August 14. Advices that this date is not accurate, but that hopefully it would arrive by the end of the week. August 17th: We ask where the car is. Robert Hill says that it still is in transit and that we are at the mercy of Honda. Yet another lie. August 18th: Called and asked to speak to a manager. Said manager tells us that our car is not in transit (refer to August 13th’s lie) and not coming from the manufacturer. Our car is at the other dealership still because they don’t want to do a trade. Says he will work hard to get our car. To call him back on Wednesday, August 22. August 22nd: Still no news from the car. August 27th: We get an e-mail from Carlos Rivera telling us the car is ready at the dealership. We tell him we will stop by on Tuesday, August 28. August 28th: We go to the dealership in the morning. We see the car. It has three scratches, a scuff, and a blemish on the door handle that goes all the way through the paint. We also found cookie crumbs on the front seats. Tell Carlos about this, his answer? “I don’t know what you want me to tell you!” We ask him to fix it, and that we will be back in the afternoon. We come back, the car still has a blemish on the door and needs to be repainted. We negotiate with the manager for a discount, considering it had almost been a month and how poorly we had been treated, he agrees and we shake on it. August 31st: Our car is allegedly detailed and fixed. We see the door handle, it has resin/glue sticking out because they have no attention to detail. It still has that blemish. We agree to sign and go on our ways after this nightmare. What is our surprise when they go back on the deal and want us to pay the full price that was agreed on? (It was a nice price, but still.) We tell them that that's nonsense because the discounted price was shook on and agreed upon as a sign of good faith, along with them giving us a loaner car for a week and a half. We tell Robert they should have let us know, that we all wasted time. Robert agree and goes on a rant about how much money they are losing on the car, how he didn’t establish the price, how difficult we are being, that we are not even financing through them (that is my right as a customer, I don’t have to finance through you) and that they are bending over backwards for us. Excuse me? Doing your job and providing the customer with an unblemished NEW car in mint condition is not bending over backwards for us, that is YOUR JOB and that is what we are paying for. Not for a blemished car with scratches and cookie crumbs in it. We cancelled the deal. It was month long nightmare where we were lied to, avoided, treated like a nuisance and then blamed for their shortcomings and treated as if the car being slightly damaged was something we should overlook. Avoid them like the plague. A car purchase should be nice and easy, and this was far from that. Everyone here behaved less than professionally and to blame the customer as being difficult when we only wanted a new unblemished car (because that’s what we were going to pay for) is preposterous. More

They Sold My Car to Someone Else..... I put a deposit down on a new vehicle, waited for it to come in, got the call that it had arrived and ready to be picked up on a Wednesday. I was teac I put a deposit down on a new vehicle, waited for it to come in, got the call that it had arrived and ready to be picked up on a Wednesday. I was teaching in a middle school and it was the last full week of the school year so there was no way I was able to take off and I had other plans and responsibilities already scheduled for Wednesday, Thursday, and Friday evenings. Wednesday night I was told by the salesman that my price might change if I did not pick it up by closing Thursday night (the last day of the month). This was an outright lie as the price had already been signed off on by everyone and my deposit was already paid. Friday morning I found out that my vehicle was no longer available and that next Tuesday afternoon I finally got someone to admit that they sold my vehicle to someone else. I had already told my 5 year old that we were getting our new car that Saturday. We were both pretty disappointed and will never support a dealership that believes it is okay to treat customers that way. I got my deposit back and 3 months later I am still searching for a dealership that actually treats their customers with respect. More

6th Car and Counting Kenneth Boyd is a customer service oriented salesperson at Rusty Wallis Honda who provides knowledgeable, professional and courteous support. We obvio Kenneth Boyd is a customer service oriented salesperson at Rusty Wallis Honda who provides knowledgeable, professional and courteous support. We obviously highly recommend Kenneth because we have purchased our last 5 Honda vehicles with his assistance (2011-2018). More

i bought 3 cars in less than 2 months! Better each time!! Mike Anderson, Kenneth and John Hargis, are all great guys to work with! i drive a hard bargain and they worked very well with me! thank you all!! Mike Anderson, Kenneth and John Hargis, are all great guys to work with! i drive a hard bargain and they worked very well with me! thank you all!! More

Top Notch Service Since we purchased our 2010 Honda Odyssey new from Rusty Wallis we have returned it every 5000 miles for the recommended services. We have just a litt Since we purchased our 2010 Honda Odyssey new from Rusty Wallis we have returned it every 5000 miles for the recommended services. We have just a little over 145,000 miles on it right now with no major problems. Your service advisor, Jeff Peterson, is the best. This is my wife's vehicle and his service recommendations have kept her vehicle running and safe, which to me means everything. Thanks Jeff. More

Excellent service I purchased my Honda CR-V at Rusty Wallis, and continue to bring it here for service. The service advisors listen carefully to any concerns and carefu I purchased my Honda CR-V at Rusty Wallis, and continue to bring it here for service. The service advisors listen carefully to any concerns and carefully address. Service is performed efficiently and they do a great job of letting you know the status of the work. I'm very pleased with my experience at Rusty Wallis. More

Honda HRV Great Job. Rodney and Team were great to work with. He took a lot of interest in ensuring that we were satisfied with the vehicle. Great Job. Rodney and Team were great to work with. He took a lot of interest in ensuring that we were satisfied with the vehicle. More

ABOVE AND BEYOND!!!! Every aspect of buying this car was treated with care. Rusty Wallace Honda was my first choice; they are a dealership you can truly trust. From the se Every aspect of buying this car was treated with care. Rusty Wallace Honda was my first choice; they are a dealership you can truly trust. From the search process to the test drive and sign both my initial salesman John Hargis and Alliona Carroll (who helped the day of the test drive) were extremely professional. John went out of his way to make sure I was taken care of and Alliona made me feel comfortable and assured I take my time looking at the car to make the right buy. They are more concerned with customer satisfaction than just making another dollar. Unmatched by any other dealerships I have looked at. They went above and beyond to meet my needs, (somewhat ridiculous) wants for the car, and price I was looking for. THEY SUCCEEDED BEYOND MY BELIEF!! I will be a customer for life!!!!!!!! I urge anyone looking to contact these amazing sales reps. More

Service Department Questionable I have driven Hondas for 25 years. My family members buy Hondas. I bought my 2017 CRV NEW from Rusty Wallis, and have ALWAYS had my vehicle serviced I have driven Hondas for 25 years. My family members buy Hondas. I bought my 2017 CRV NEW from Rusty Wallis, and have ALWAYS had my vehicle serviced there. I had an oil change on yesterday (8/20/18). Complained of "humming" sound when steering/backing out of my garage that occurs only at first start in the morning. Charge to check it out - $125.00 and I would have to leave car over night for next day check. I paid for oil change, was told (as usual) all fluid levels checked out OK, and left with understanding to bring car back before closing. I immediately drove to an independent car repair business not 8 miles away after talking with a friend. The mechanic opened the hood and immediately showed me leaving fluid, the LOW LEVEL of power steering fluid and hose needing replacement. RUSTY WALLIS service department no longer has my confidency, loyalty, and needless to say my business after this poor display of honesty! R. E. Thompson More

Long Day In all fairness we did buy two vehicles but we were there nine hours and at least two of those was just waiting. On the plus side, Kenneth Boyd took In all fairness we did buy two vehicles but we were there nine hours and at least two of those was just waiting. On the plus side, Kenneth Boyd took more than three hours patiently going over all the technology and systems. He was extremely patient, encouraged and answered all of our questions. A lot of the nine hours was because of the negotiation and paperwork for two vehicles. We feel confident that if we have any questions, we can contact Kenneth. We would go to this dealership again even though it is two hours from our house. More