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Rusty Wallis Honda

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.7
4,792 Reviews
We're Dallas' Premier Honda Automobile Dealer, and we're here to help you navigate the car-buying experience. Connect with us! 214 348-7500
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12277 Shiloh Rd

Dallas, TX

75228

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Showing 4,792 reviews

May 02, 2022

Customer service skills, from the looks of it no employees seemed like they wanted to work that day. Poor service and I was so upset and still upset because I still haven't received a call back from More

by BROWNSHANDA.40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rusty Wallis
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2022 -

Rusty Wallis Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

More
May 02, 2022

Friendly Service Advisors and Competent Service Technicians. These two factors help me keep bringing my Honda Pilot back time and time again. More

by gparker12218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordarius Walker
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May 02, 2022 -

Rusty Wallis Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rusty Wallis Honda!

May 02, 2022

You guys passed my inspection even though my car had a broken rotor, you think that would’ve been noticed when doing the inspection but apparently not, I had to go back the next day to get them to fix it More

by bradjtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff
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May 02, 2022 -

Rusty Wallis Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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May 02, 2022

The service was quick and efficient. Very nice waiting area with snacks and drinks was a plus! More

by Sharonwilson_32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Allen
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May 02, 2022 -

Rusty Wallis Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 02, 2022

They were fast and very efficient. My service technician remembered my name and was very helpful. More

by DDBRITTO70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Fine
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May 03, 2022 -

Rusty Wallis Honda responded

Thank you! Greg and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rusty Wallis Honda.

April 30, 2022

Great experience, No games, they gave me the out the door price on the cars they had available over the phone. Delivery process at the dealership was quick and easy. Very positive experience. I traveled 3 ho More

by Bob B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alliona Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2022 -

Rusty Wallis Honda responded

Thank you for taking the time to leave us a five-star rating! It has been a pleasure serving you, Bob. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rusty Wallis Honda; we look forward to having you as one of our valued customers for many more years to come.

More
April 27, 2022

Chen Le was very helpful in explaining all the details of the car. He makes buying experience simple and easy More

by jk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chinh Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2022 -

Rusty Wallis Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 26, 2022

Greg Fine was very helpful in the service department! He took care of everything I needed! More

by carolrwolff
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Fine
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Apr 27, 2022 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda, your feedback and rating mean a lot to us. We're glad Greg was able to help, and we hope to see you again!

April 26, 2022

Great customer service, fast and efficient! ! I took my vehicle for oil change and it was done pretty fast. More

by LIDIA74.MR
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darryl Dotsy
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Apr 27, 2022 -

Rusty Wallis Honda responded

We appreciate your business and our team looks forward to serving you again soon!

April 26, 2022

Everything went great for my oil change and tire rotation and balance, they always treat me good. Ray Evans took excellent care of my car . More

by HOLROGE
Recommend Dealer
Yes
Employees Worked With
Victor Leyva
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Apr 27, 2022 -

Rusty Wallis Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ray and our team, and we look forward to working with you again.

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