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Rusty Wallis Honda

Dallas, TX

4.7
4,754 Reviews
We're Dallas' Premier Honda Automobile Dealer, and we're here to help you navigate the car-buying experience. Connect with us! 214 348-7500
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12277 Shiloh Rd

Dallas, TX

75228

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Showing 4,754 reviews

May 03, 2022

service was appropriate and fast and on time, attendant was very helpful and my car was fixed same day More

by beatriscardoso82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service dep
May 03, 2022 -

Rusty Wallis Honda responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rusty Wallis Honda. Please don't hesitate to reach out if you need anything else.

May 03, 2022

Came in for oil change. Was told that I have a nail in the tire. No offer to fix patch repair or replace. This was on my wife's car and on the front tire very poor customer More

by mbradfo33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept
May 06, 2022 -

Rusty Wallis Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 07, 2022 -

mbradfo33 responded

Please provide Manager or Supervisor name and number.

May 02, 2022

Customer service skills, from the looks of it no employees seemed like they wanted to work that day. Poor service and I was so upset and still upset because I still haven't received a call back from More

by BROWNSHANDA.40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rusty Wallis
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Rusty Wallis Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 02, 2022

Friendly Service Advisors and Competent Service Technicians. These two factors help me keep bringing my Honda Pilot back time and time again. More

by gparker12218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordarius Walker
May 02, 2022 -

Rusty Wallis Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rusty Wallis Honda!

May 02, 2022

You guys passed my inspection even though my car had a broken rotor, you think that would’ve been noticed when doing the inspection but apparently not, I had to go back the next day to get them to fix it More

by bradjtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff
May 02, 2022 -

Rusty Wallis Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

May 02, 2022

The service was quick and efficient. Very nice waiting area with snacks and drinks was a plus! More

by Sharonwilson_32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Allen
May 02, 2022 -

Rusty Wallis Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 02, 2022

They were fast and very efficient. My service technician remembered my name and was very helpful. More

by DDBRITTO70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Fine
May 03, 2022 -

Rusty Wallis Honda responded

Thank you! Greg and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rusty Wallis Honda.

April 30, 2022

Great experience, No games, they gave me the out the door price on the cars they had available over the phone. Delivery process at the dealership was quick and easy. Very positive experience. I traveled 3 ho More

by Bob B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alliona Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2022 -

Rusty Wallis Honda responded

Thank you for taking the time to leave us a five-star rating! It has been a pleasure serving you, Bob. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rusty Wallis Honda; we look forward to having you as one of our valued customers for many more years to come.

April 27, 2022

Chen Le was very helpful in explaining all the details of the car. He makes buying experience simple and easy More

by jk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chinh Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Rusty Wallis Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 26, 2022

Greg Fine was very helpful in the service department! He took care of everything I needed! More

by carolrwolff
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Fine
Apr 27, 2022 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda, your feedback and rating mean a lot to us. We're glad Greg was able to help, and we hope to see you again!

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