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Rusty Wallis Honda

Dallas, TX

4.7
4,751 Reviews
We're Dallas' Premier Honda Automobile Dealer, and we're here to help you navigate the car-buying experience. Connect with us! 214 348-7500
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12277 Shiloh Rd

Dallas, TX

75228

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Showing 4,751 reviews

July 29, 2022

I had a good experience buying my car but lots of issues with communication time frames and maintenance that should have been completed before I bought the car. More

by trinity.m.parks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alliona Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leroy
Aug 01, 2022 -

Rusty Wallis Honda responded

Trinity, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

July 29, 2022

This dealership always provides top quality service! !! All work is completed professionally and expediently every time!!! More

by Fourrunner2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruan, Darryl Dotsy, Greg Fine
Aug 01, 2022 -

Rusty Wallis Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 29, 2022

Had a nice car buying experience at Rusty wallis Honda. Dakota Reynolds was very much helpful in coordinating on my car delivery process. I would Highly recommend them. More

by gokulbabu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Reynolds
Aug 01, 2022 -

Rusty Wallis Honda responded

Thank you for your very kind review. Dakota and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rusty Wallis Honda.

July 29, 2022

Good service. I'll give it a 5 star. Good service. I'll recommend it to others people. More

by joseq1081
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ondra Calvert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Adame
Aug 01, 2022 -

Rusty Wallis Honda responded

Jose, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rusty Wallis Honda!

July 28, 2022

Extended Service Agreement purchased with new vehicle. Service department charging for services covered under this agreement. Advisor stated 3 times that it will be taken care off- in-person and on phon More

by BBB123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nycholas W.
Jul 31, 2022 -

Rusty Wallis Honda responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 28, 2022

I waited for over 5 minutes to be greeted even though I was the only one waiting. It wouldn't have been a big deal, except the 1st thing that was said to me when they came out, was "You'll be getting a sur More

by Cuksis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't Remember
Jul 28, 2022 -

Rusty Wallis Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

July 28, 2022

The service advisor seemed to be alone so I understand the time it took him to approach me. He didn't try to upsell me which is awesome. I give him a 5 star. Now to the reason for the 3 star. I specifi More

by rodriguezjoe010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't catch the service advisors name. The service manager is who moved my seat.
Jul 29, 2022 -

Rusty Wallis Honda responded

Thank you for your business and this review, Joe. While we're glad to hear that your service advisor provided you with 5-star customer service, we're sorry that you weren't fully satisfied with your experience and apologize for any inconvenience we may have caused. We appreciate your business and hope you will give us another opportunity to serve you.

July 28, 2022

The experience was great as soon as I approached the Express oil change area. This was my first time coming to this location. More

by 13 Honda Accord EXL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Tran
Jul 29, 2022 -

Rusty Wallis Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rusty Wallis Honda.

July 28, 2022

Requires patience with the wait and all, but overall very friendly customer service, I’m satisfied on how my experience went. More

by Jonathan A L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty Wallis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Rusty Wallis Honda responded

Jonathan, thank you for sharing your thoughts about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

July 28, 2022

Super easy dealing with Manny and with this dealership! No pressure. Just professionals who don’t play games and don’t waste your time. Great car buying experience! Go talk to Manny! You won’t regret it More

by jlbyrne01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Morales
Jul 29, 2022 -

Rusty Wallis Honda responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Manny and all of us at Rusty Wallis Honda are glad to have you as a customer.

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